Evan Grodan | Page 2

Envision Ford of Oxnard responded

Thank you for sharing your experience. We’re very concerned to hear this, especially regarding the diagnosis, quoted repair, and the time you were without your vehicle. That’s understandably frustrating and not the level of care we aim to provide—especially for a first-time customer. You should always feel confident that proper diagnostic steps are taken and that recommendations are accurate, clearly explained, and in your best interest. Your feedback about the CarPlay concern and how it was resolved is important, and we will be reviewing this internally with our team. We also regret the lack of timely communication while your vehicle was with us. You should have been kept informed every step of the way. We would appreciate the opportunity to review your visit in detail and address your concerns directly. Please contact dealership management at 805-983-6511 or email nemer@envisionmotors.com so we can follow up with you personally. Thank you for bringing this to our attention—we take feedback like this seriously. — Ford of Oxnard Management Team

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad to hear the communication was helpful and that you enjoyed the inspection video. Being able to see what our technicians see is a great way to keep everything transparent. We appreciate you choosing us and look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the kind words! We’re glad to hear Evan Grodan took great care of you and your SUV. He takes a lot of pride in making sure our customers have a smooth and positive service experience. We appreciate your trust and look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad scheduling your oil change was easy and that you experienced excellent customer service during your visit. We appreciate your trust and look forward to seeing you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the feedback! We’re glad to hear Evan was great to work with — helpful and no pressure is exactly how it should feel. We also appreciate your honest input about the 2-way pick-up/drop-off service and the car wash. Convenience matters, and we understand how one-way service isn’t very helpful. We’ll be sure to share this with our leadership team as we continue evaluating ways to improve the overall experience. Thank you for choosing us — we look forward to taking care of you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the five-star review! We’re thrilled to hear our team was friendly, caring, diligent, and knowledgeable—and that your service was both excellent and timely. We truly appreciate your trust and kind words. Thank you for choosing us!

Envision Ford of Oxnard responded

Thank you for coming back and for sharing your experience! We’re glad to hear you were impressed with our team and the processes we have in place to make your visit as smooth as possible—that feedback means a lot to us. We also appreciate your note about the car wash. That’s helpful input, and we’ll be sure to share it with our team as we continue looking for ways to improve the overall service experience. Thank you for choosing us, and we look forward to seeing you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re happy to hear Evan took such good care of you and provided clear, professional communication throughout your visit. We’ll be sure to share your kind words with him, and we truly appreciate you trusting us with your vehicle. We look forward to seeing you again for your next service.

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear Johnny took the time to walk you through everything on your truck and made the experience a positive one. We’ll be sure to pass along the compliment, and we look forward to taking care of you again with Johnny on your next visit.

Envision Ford of Oxnard responded

Thank you for being a loyal customer and for the kind words! We truly appreciate you choosing Envision Ford over the years, and it means a lot to hear that our staff and technicians continue to deliver a great experience for you. We look forward to taking care of you for many more years to come! — Ford of Oxnard Team