Efrain Ponce

Excellent service and fast. Very satisfied with Bobby as I was treated. Good place to work and good complimentary coffee service Very satisfied with Bobby as I was treated. Good place to work and good complimentary coffee service More

by jacques.guterman Verified Customer Verified Customer

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The Staff take pride in there customer service and always show respect and great customer service show respect and great customer service More

by MS.ROCHELLEAE1 Verified Customer Verified Customer

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Great customer service, I had an overall great experience. Very professional and effecient. Got my car back brand new experience. Very professional and effecient. Got my car back brand new More

by 1012armas Verified Customer Verified Customer

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The wonderful folks over at Lexus of North Miami have always been very kind to me, and have ALWAYS done everything and anything in their power to help me out. They are absolutely the BEST in the industry always been very kind to me, and have ALWAYS done everything and anything in their power to help me out. They are absolutely the BEST in the industry! I will forever be grateful and can promise that they definitely have a life-long customer in me. More

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I am a returning customer and the service at Lexus was top-notch! Efrain and Andrew were great at cooperating in getting the car I wanted and giving me a good deal. Alex was great in making the lease pro top-notch! Efrain and Andrew were great at cooperating in getting the car I wanted and giving me a good deal. Alex was great in making the lease process quick and easy. Gabriel Torres helped in getting the best rates in auto insurance, very knowledgeable. I highly recommend Lexus and their staff for their excellent service. Give them not 5 but 10 stars!!!! Anneliza from Aventura More

by Anneliza19 Verified Customer Verified Customer

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Muy atento el vendedor Efraín Ponce Siempre. Complaciendo al. Costomer. Muy satisfecha Con el servicio Complaciendo al. Costomer. Muy satisfecha Con el servicio More

by yoset1988 Verified Customer Verified Customer

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Efrain has been my sales man for many years now. Every time I call him for any needs in changing my car he always makes it happen and helps me get a great deal. Highly recommend you ask for Efrain P Every time I call him for any needs in changing my car he always makes it happen and helps me get a great deal. Highly recommend you ask for Efrain Ponce. More

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I am very proud to be part of the Lexus North of Miami family. And even happier with the customer service and professionalism of Efrain who always has a great attitude, helps you and you always leave happ family. And even happier with the customer service and professionalism of Efrain who always has a great attitude, helps you and you always leave happy and pleased with his attention. Thank you Efrain!!! And thank you Lexus North of Miami!!!! More

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Efrain was so helpful and efficient. Thank you Lexus of north Miami team for getting me into the car I wanted! Thank you Lexus of north Miami team for getting me into the car I wanted! More

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My 5-star rating is specifically based on my experience with Efrain Ponce. He is extremely accommodating (even of special needs of his customers), personable, and forthright. His service is superb, and h with Efrain Ponce. He is extremely accommodating (even of special needs of his customers), personable, and forthright. His service is superb, and he does his utmost to make his customers comfortable and to provide a pleasurable experience. He is efficient and respectful of the customer's time and needs. He interacts beautifully and listens well, in contradistinction to many dealership sales reps who are script regurgitators and only pretend to listen. Efrain is the best. To be frank and clear, I do not have an equally high opinion of the dealership management in general. On each occasion that I have transacted with Lexus of North Miami, I have been subjected to deceptive practices by management, which I have ultimately been able to overcome and avoid by virtue of my own vigilance. Not to say that Lexus of N. Miami is unique in this regard - my experience with all auto dealerships has been similar. All told, I put up with the nonsense because of the superior service provided by Efrain Ponce. In an era where there has been tremendous degradation and depersonalization of corporate customer service, generally, I appreciate the consummate professionalism of Efrain all the more! I am also giving a 5-star rating for Abe Oma (finance) and also laud his professionalism. More

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