Edison DaCosta
Edison DaCosta at Colonial West Chevrolet of Fitchburg
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Edison DaCosta

Service Manager

Colonial West Chevrolet of Fitchburg

314 John Fitch Hwy
Fitchburg, MA 01420

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4.9
210 Reviews
4.9

210 Reviews

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210 Reviews of Edison DaCosta

March 10, 2025

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Employee Rating

My home dealership for over 10 years . very happy with the way they treat me as a customer and as a person More

by Thor6635
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 10, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We at Colonial West Chevrolet of Fitchburg are thrilled to hear that you are happy with your experience and that you feel valued as both a customer and a person. Your loyalty over the past 10 years means so much to us. We look forward to serving you for many more years to come! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

March 09, 2025

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I. Am a repeat customer for over 20 years. Robb Dodd went out of his way to find the right vehicle for me. He is an asset to their sales team. He doesn’t just try to sell a truck. He knows his product, liste More

by johntfleck
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 09, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review, John! We’re thrilled to hear that your experience with Robb Dodd at Colonial West Chevrolet of Fitchburg was so positive. His dedication to understanding customer needs and finding the perfect vehicle truly makes a difference. We appreciate your loyalty over the past 20 years and look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

March 07, 2025

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Had a great experience and it’s all thanks to the wonderful service team at colonial west Chevrolet. They were all very fast with getting my car in for service and out in a reasonable time. Thank you More

by Bouchershelby00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 08, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our service team at Colonial West Chevrolet of Fitchburg. Pam, Chris, Edison, and Jackie will be so pleased to know they made a positive impact on your visit. We appreciate your kind words and look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

March 04, 2025

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Brought my truck in for a recall notice, service manager was helpful and knowledgeable. When checking out I met Pam, she was very upbeat and friendly. Customer service at its finest. Thank you. Norman More

by Lovemyvehicle
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pamela Bussiere

Mar 05, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words, Norman! We're thrilled to hear that our service manager provided you with helpful and knowledgeable assistance during your recall visit at Colonial West Chevrolet of Fitchburg. It’s great to know Pam made a positive impression with her upbeat and friendly demeanor. We truly appreciate your feedback and look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

March 03, 2025

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called and made an appointment because I had a check engine light on and talked to Shelly she asked me if I could drop off I told her I could wait she explained it may take a while. She said ok we do h More

by Tmp
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Mar 05, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for sharing your feedback with us. I appreciate you reaching out to Colonial West Chevrolet of Fitchburg regarding your experience. I understand your frustration regarding the miscommunication about waiting for your vehicle while it was serviced. Your feedback is important to me, and I assure you that I strive to provide excellent customer service. If you would like to discuss this further or if there's anything I can do to assist you, please feel free to contact me directly. I hope to serve you better in the future. Thank you for your understanding. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

March 02, 2025

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Good time now this time I’ve always had good experiences there in and out direct questions no runaround they get to your service they get you and they get you out. More

by Floyd
Service Price Transparency
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Recommend Dealer
Yes
Mar 02, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your review, Floyd! We're glad to hear that you've consistently had good experiences at Colonial West Chevrolet of Fitchburg. Providing efficient service is important to us, and we appreciate your recognition of our efforts. If you have any questions or need assistance in the future, don't hesitate to reach out. We look forward to seeing you again! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

March 02, 2025

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Scheduling an appointment was very easy and quick. Everybody was very friendly, helpful and accommodating More

by Donna B
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pamela Bussiere, Shelley Dupre

Mar 02, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you, Donna, for your wonderful review! We're thrilled to hear that scheduling your appointment was easy and that our team at Colonial West Chevrolet of Fitchburg was friendly and accommodating. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

March 02, 2025

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Employee Rating

Very friendly staff at Colonial Chevrolet! ! They were able to schedule an appointment for me quickly, and get it in and out quicker than promised More

by Donna B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angie Misner, Pamela Bussiere

Mar 02, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you, Donna! We truly appreciate your kind words about our friendly staff at Colonial West Chevrolet of Fitchburg. We're glad to hear that we could accommodate your appointment quickly and exceed your expectations with the turnaround time. We look forward to seeing you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 23, 2025

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Employee Rating

Great service great deals thanks Edison Pamela cashier me out and was very nice see you next time More

by Angelashepherd90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pamela Bussiere

Feb 23, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We appreciate your kind words and are glad to hear that Edison was able to assist you in getting your car fixed. At Colonial West Chevrolet of Fitchburg, we strive to provide excellent service, and we look forward to helping you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 23, 2025

Dealership Rating
Employee Rating

Pamela is always so friendly and informative. Always a pleasure to talk with. Can always point me to the correct person when I have questions. More

by Rebecca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pamela Bussiere, Shelley Dupre

Feb 24, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you, Rebecca, for your wonderful review! We truly appreciate your kind words about Pamela. It's fantastic to hear that she has been so helpful and friendly during your visits to Colonial West Chevrolet of Fitchburg. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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