Edgar Rojo

Great to deal with, even across state lines. Worked out trade-in and organized pick up and delivery. Worked out trade-in and organized pick up and delivery. More

by JAXMAIL Verified Customer Verified Customer

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Extremely poor service. My vehicle is still not fixed, despite thousands of dollars being charged to the warranty. Instead of resolving the ongoing issues, the dealership ha My vehicle is still not fixed, despite thousands of dollars being charged to the warranty. Instead of resolving the ongoing issues, the dealership has chosen to ignore my concerns and avoid taking responsibility. This has been a frustrating and unacceptable experience. More

by Cindy Elias Verified Customer Verified Customer

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My 2020 Hyundai Sonata started having problems just ONE MONTH after purchase, and I have returned to this dealership SEVEN times. I can feel the managers’ frustration every time I return, but I would not k MONTH after purchase, and I have returned to this dealership SEVEN times. I can feel the managers’ frustration every time I return, but I would not keep coming back if the vehicle they sold me worked properly. I am not responsible for the problems with the car they sold me. On Monday, I spent SIX HOURS waiting with my two-year-old daughter, only to leave feeling humiliated and disrespected. The managers gave me inconsistent explanations about the repairs, and I was told documents inside my car had been lost. I also dispute the signature on a document concerning repair coverage because it does not match my signature. Thousands of dollars have been billed to my extended warranty, yet the problem remains unresolved. I have invoices and photos documenting my experience. I expect honesty, accountability, a properly repaired vehicle, and basic respect. After seven visits and months of stress, I believe future customers deserve to know what happened before deciding to purchase from this dealership. More

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Justin our salesmen and the management team went above and beyond. Including bringing the car to my blue (close by) during a busy week for a test drive. Also working with me on my trade value and price of and beyond. Including bringing the car to my blue (close by) during a busy week for a test drive. Also working with me on my trade value and price of the car. Fair, top level service. More

by chefbova Verified Customer Verified Customer

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This place is absolutely a joke! The car I was scheduled to see got loaned out to an existing customer and I was not able to view it. I was willing enough to sit down and negotiate a The car I was scheduled to see got loaned out to an existing customer and I was not able to view it. I was willing enough to sit down and negotiate a price without seeing the car, but they were only able to come down $200 from the online price, which in my opinion is a joke for my 3 hour round trip drive and time spent with dealer. More

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I had a wonderful car-buying experience with Covert Cadillac Bee Cave! Even though I live in another city, the entire process was incredibly smooth and stress-free from start to finish. A big thank Cadillac Bee Cave! Even though I live in another city, the entire process was incredibly smooth and stress-free from start to finish. A big thank you to Edgar, the Sales Manager, and Ali, the Finance Manager, for their outstanding customer service. They were both extremely patient, took the time to answer all of our questions, and made sure we felt comfortable every step of the way. Their communication and professionalism truly stood out, especially handling everything remotely so seamlessly. I really appreciated the time and attention they gave us throughout the process, and it made all the difference. I am beyond happy with my purchase and highly recommend them to anyone looking for an easy and enjoyable car-buying experience! More

by dssilva2001 Verified Customer Verified Customer

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While the purchasing stage was decent, the post-purchase failed to meet expectations. Sadly, our sale rep misrepresented features that the vehicle supposedly had but come to find afterwards that it did NOT. failed to meet expectations. Sadly, our sale rep misrepresented features that the vehicle supposedly had but come to find afterwards that it did NOT. Additionally, the preventive and protection warranties we were told we could not opt-out from were not installed on the vehicle. The bare minimum support we were given by our sales rep was not to take accountability but rather defer us to the Service Team to schedule an appoint to have the vehicle looked over. Sadly, had we not read through the documentations provided regarding these warranties and what they entailed no one from the dealership was going to contact us to tell us that they failed to inspect the vehicle to ensure these features were installed. We have been repeat customers of multiple Covert dealerships; unfortunately, Covert Bee Cave has fallen well below expectations and level we have received from the other locations. More

by dlsauceda Verified Customer Verified Customer

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Great great great great great great great great great great service service service service service great service service service service service More

by MARCOSH50 Verified Customer Verified Customer

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Brand new dealership, outstanding performance with regards to technicians and service advisors, many thanks. I definitely will be back. regards to technicians and service advisors, many thanks. I definitely will be back. More

by john.fields Verified Customer Verified Customer

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We’ve bought dozens of Covert vehicles over the years, but our experience with Covert Cadillac Bee Cave was so disappointing that we sold our Cadillac and moved to a new dealership. The service department but our experience with Covert Cadillac Bee Cave was so disappointing that we sold our Cadillac and moved to a new dealership. The service department was very good but when the transmission needed to be replaced on a new vehicle, we were very dissatisfied with the way the situation was handled by management. Although GM authorized a replacement transmission we were uncomfortable with the need of such a major system in a new car and wanted to speak with the general manager about possible solutions to address our concerns. The Bee Cave management team was a huge disappointment. We were not allowed to speak with the general manager and we were shuffled from one department manager to another. Over the course of a week, we spoke with 3 different people who assured us they would get answers to our questions yet not one called us back in spite of each one promising to call the next day. It seemed they were just trying to wear us down until we gave up, so we did and took our business elsewhere. It’s very disappointing after such a long standing relationship with the Coverts. More

by SANDY46 Verified Customer Verified Customer

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