Extremely poor service.
My vehicle is still not fixed, despite thousands of dollars being charged to the warranty. Instead of resolving the ongoing issues, the dealership ha
My vehicle is still not fixed, despite thousands of dollars being charged to the warranty. Instead of resolving the ongoing issues, the dealership has chosen to ignore my concerns and avoid taking responsibility. This has been a frustrating and unacceptable experience.
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by Cindy Elias
Verified Customer
Verified Customer
Service Price Transparency
I've been taking my Cadillac to Covert Cadillac Bee
Cave's service department, and Wade Higginbotham is the reason I keep going back. He explains things clearly when I have questions, gives honest advi
Cave's service department, and Wade Higginbotham is the reason I keep going back. He explains things clearly when I have questions, gives honest advice with my best interest in mind, and returns my calls. When he noticed an issue with my tire's sidewall, I mentioned I had a warranty through my lender, not one sold by Covert. He didn't hesitate. He handled the whole warranty process himself and made it easy for me.
Wade is in high demand, so it can take a call or two to reach him, but the rest of the team is friendly and always passes my message along. Once I'm in front of him, he takes care of me. He's my go-to guy, and I trust him.
I recommend Wade and the service department.
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by Mike Kim
Verified Customer
Verified Customer
Service Price Transparency
That was great from start to finish.
I have a beautiful corvette and expert care is important to me.
I have a beautiful corvette and expert care is important to me.
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by dr.positiveparker
Verified Customer
Verified Customer
Service Price Transparency
They were very prompt and got the job done without
holding car for sufficient time.
holding car for sufficient time.
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by RUNYABANDZUP78723
Verified Customer
Verified Customer
Service Price Transparency
Oct 24, 2026 -
Covert Cadillac Bee Cave responded
We appreciate you sharing your experience and are pleased to hear your service was handled promptly! Getting the work done right without keeping your vehicle longer than necessary is a priority for our team, because we know how important it is to have your car back when you need it. At Covert Cadillac Bee Cave, we strive to combine quality workmanship with respect for your time on every visit. Thank you for your trust, and we look forward to taking care of you again in the future!
Wade and Matt are always very friendly and helpful.
I have worked with them for many years. They do a great job!
I have worked with them for many years. They do a great job!
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by MILA.GOTUN
Verified Customer
Verified Customer
Service Price Transparency
Oct 24, 2026 -
Covert Cadillac Bee Cave responded
Many years of working together says so much, and we are truly thankful for your loyalty! Wade and Matt will be thrilled to hear how much you value the friendly, helpful service they provide, and it is clear you have built a great relationship with them over time. Long lasting connections like this are what make our work so meaningful, and we never take your trust for granted. At Covert Cadillac Bee Cave, we are committed to continuing that same level of care for many more years to come. We will be sure to share your kind words with Wade and Matt, and we look forward to seeing you again soon!
This a great dealership!
They are very knowledgeable and professional. I always have an excellent experience. Wade Higginbotham was my serviceman and I highly recommend him.
They are very knowledgeable and professional. I always have an excellent experience. Wade Higginbotham was my serviceman and I highly recommend him.
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by udeniseharrison
Verified Customer
Verified Customer
Service Price Transparency
Oct 24, 2026 -
Covert Cadillac Bee Cave responded
Your recommendation of Wade Higginbotham means a great deal to us, and we are so glad every visit has been an excellent one for you! Wade takes real pride in his work, and knowing that his knowledge and professionalism have made such a positive impact is wonderful to hear. Consistency is something we work hard to deliver, and it is rewarding to know you can count on a great experience each time you come in. At Covert Cadillac Bee Cave, we are dedicated to providing service you can trust, and we will be sure Wade hears your kind words. Thank you for being such a valued client, and we look forward to your next visit!
Wade Higginbotham has always done a excellent in handling
my service needs. A loaner is always provided if I need it.
my service needs. A loaner is always provided if I need it.
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by DFUGATE
Verified Customer
Verified Customer
Service Price Transparency
Oct 24, 2026 -
Covert Cadillac Bee Cave responded
Thank you for continuing to trust Wade Higginbotham with your service needs! It is wonderful to hear that he consistently takes such good care of you, and that having a loaner available when you need one helps keep your day on track. Wade truly values the relationships he builds with his clients, and we will make sure he knows how much your kind words are appreciated. At Covert Cadillac Bee Cave, our aim is to make each service visit convenient and worry free, and we are grateful for the opportunity to serve you. We look forward to seeing you again soon!
Everything!
excellant help from Wade everyone I asked for service and that was a LOT! Every question I asked about my car was answered quickly and respect by Sco
excellant help from Wade everyone I asked for service and that was a LOT! Every question I asked about my car was answered quickly and respect by Scott. The salesman Kody was perfect In every way.
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by TRUAXTA
Verified Customer
Verified Customer
Service Price Transparency
Oct 07, 2026 -
Covert Cadillac Bee Cave responded
What a fantastic review to read, and thank you so much for sharing it! We are thrilled to hear that every part of your experience was a great one. Wade will be so happy to know his help made a difference, and we are glad Scott was able to answer all of your questions quickly and with the respect you deserve. It is also wonderful to hear that Kody made your purchase feel perfect in every way. At Covert Cadillac Bee Cave, we believe no question is ever too many, and our team is always happy to make sure you feel informed and confident about your vehicle. We will be sure to share your kind words with Wade, Scott, and Kody, and we look forward to taking care of you for many years to come!
I was very pleased with the service.
Especially the service advisor ,Wade. I Luv Covert
Especially the service advisor ,Wade. I Luv Covert
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by siestasandra
Verified Customer
Verified Customer
Service Price Transparency
Oct 07, 2026 -
Covert Cadillac Bee Cave responded
We love you right back, and thank you for taking a moment to share such a sweet review! It makes us so happy to know you were pleased with your service visit, and we are especially glad Wade made such a great impression as your service advisor. He truly cares about every customer he works with, and we know your kind words will brighten his day when we pass them along. At Covert Cadillac Bee Cave, creating an experience that keeps you smiling is always our top priority, and we are grateful for the trust you place in our team. We cannot wait to see you again on your next visit!
The service was fast and fixed the problem.
Wade, the service adviser is very good.
Wade, the service adviser is very good.
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by JCG014
Verified Customer
Verified Customer
Service Price Transparency
Oct 02, 2026 -
Covert Cadillac Bee Cave responded
We truly appreciate you taking a moment to share your experience with Covert Cadillac Bee Cave! It is wonderful to hear that your service was quick and that the issue was resolved the first time, because we know how valuable your time is. Wade will be delighted to hear your kind words, and we are lucky to have a service advisor who brings such care and expertise to every customer he works with. Delivering dependable, efficient service is something we are always committed to, and it means a lot to know it showed during your visit. Thank you for choosing us, and we look forward to taking care of you and your Cadillac again soon!