John Yoon

Covert Cadillac Bee Cave responded

Jose, we have responded to each of your text messages and disagree with the suggestion that your concerns have been ignored. During the purchase, several options were clearly presented: the vehicle could be sold for $15,500 or $16,000 out the door with specific items addressed, or for the reduced price of $15,000 out the door in its current, as-is condition. You chose the $15,000 as-is option. The vehicle passed all required inspections before it was sold, so we reject the claim that we knowingly sold an unsafe vehicle. Although the agreed purchase terms do not include free post-sale repairs, we offered a discounted service rate if you bring the vehicle back so the items you identified can be evaluated and addressed. We are also prepared to publicly share the vehicle inspection and our communications with you, where legally appropriate, to provide a complete and accurate account of what occurred.

Covert Cadillac Bee Cave responded

Rick, thank you so much for the wonderful review! We’re thrilled to hear that Jennifer is always upbeat, courteous, and professional. We couldn’t agree more—we’re incredibly lucky to have her on the team! Your kind words mean so much to Jennifer and everyone at Covert Cadillac Bee Cave, and we truly appreciate your support!

Covert Cadillac Bee Cave responded

Thank you so much for your honesty and for giving us the opportunity to make things right! We completely understand how important it is that a vehicle matches expectations, especially when purchasing sight unseen, and we are truly sorry the initial delivery fell short of what you were anticipating. We are glad our general manager was able to step in, address every concern, and ensure the vehicle was everything it should have been before it reached your hands. At Covert Cadillac Bee Cave, standing behind our customers and doing right by them is something we are deeply committed to, and we are so relieved the situation was resolved to your satisfaction. Your patience and willingness to work through the process with us means a great deal, and we hope you are thoroughly enjoying your vehicle. Please do not hesitate to reach out if there is ever anything else we can do for you!

Covert Cadillac Bee Cave responded

Thank you for the kind words and for taking the time to share your experience. We are thrilled to hear that our technicians and service advisors delivered outstanding performance and made such a positive impression. Knowing you plan to return means a great deal to our entire team. Thank you for choosing Covert Cadillac Bee Cave. We truly appreciate your trust and look forward to welcoming you back in the future.

Covert Cadillac Bee Cave responded

We truly understand how frustrating this situation has been, especially after multiple service visits, and we appreciate you giving us the opportunity to assist. Once a case is formally opened with General Motors Customer Care, they become the primary decision maker on next steps. At that point, both you and our team are required to follow their process and guidelines, and we are no longer able to independently resolve the matter or make exceptions outside of that framework. We remain involved and supportive, but the outcome and timing are ultimately determined by General Motors. Because of those policies, initiating a manufacturer case and then requesting separate consideration on a trade falls outside what we are permitted to do. We understand that this may feel limiting, but it is not a reflection of a lack of desire to retain you as a customer. Rather, it is a requirement we must adhere to once the process moves to the manufacturer level. We genuinely regret that this situation has not been resolved more quickly and recognize how disappointing that can be, particularly given how much you enjoy the vehicle itself. Your feedback is important, and we sincerely hope General Motors is able to provide clarity and resolution soon. Thank you again for sharing your perspective.

Covert Cadillac Bee Cave responded

Thank you for sharing your feedback. We understand your concerns and want to clarify that most customers see significant value in the optional dealer add-on items, but they are not mandatory. We also apologize for any confusion regarding the $7,500 federal tax credit—Cadillac manages this incentive differently, and we will make sure our team is clearer in explaining how it is applied. Your input is important, and we will use it to improve transparency in pricing, disclosures, and overall communication moving forward.

Covert Cadillac Bee Cave responded

Thank you so much for sharing your experience! We’re thrilled to hear that from the very beginning you felt heard and well taken care of by Tom, John, Raphael, and their teams. At Covert Cadillac Bee Cave, we pride ourselves on delivering attentive, personalized service, and it’s wonderful to know our team made such a positive impact. We truly appreciate your business and look forward to serving you again in the future! 🚗👏

Covert Cadillac Bee Cave responded

Thank you for sharing your positive experience! We’re so glad to hear that our team at Covert Cadillac Bee Cave was able to assist with a loaner car and provide clear guidance throughout the repair process. Making sure our customers feel supported and well taken care of is always our top priority. We truly appreciate your trust in us and look forward to helping you again in the future! 🚗👏

Covert Cadillac Bee Cave responded

Thank you for your kind words! We're so glad to hear that our team at Covert Cadillac Bee Cave has been polite, helpful, and attentive in taking care of both your service and sales needs. Providing a welcoming and supportive experience is what we strive for every day. We truly appreciate your business and look forward to assisting you again in the future! 🚗👏

Covert Cadillac Bee Cave responded

Thank you for your great review! We’re happy to hear that you had a positive experience with our team at Covert Cadillac Bee Cave. Our goal is always to provide a seamless process, from finding the perfect vehicle to working with our finance department to get the best deal. We truly appreciate your support and look forward to assisting you again in the future!