Trase Bednorz

Covert Cadillac Bee Cave responded

Thank you for highlighting both Trase and Daniel in your review! We are so pleased Trase was responsive and easy to work with throughout the process, and that Daniel made the paperwork quick and hassle free by getting everything to you right away. A smooth, efficient experience from start to finish is exactly what we hope every client enjoys, and it is great to know our team delivered. At Covert Cadillac Bee Cave, we are committed to making your time with us as seamless as the vehicles we sell, and we will be sure to pass your kind words along to them both. We appreciate your business and look forward to serving you again!

Covert Cadillac Bee Cave responded

It is always rewarding to hear that our whole team came together to create a great experience for you! We are glad both of your sales consultants brought such strong product knowledge to the table, and that our finance team made that part of the process accommodating and easy. Every step of buying a vehicle matters, and we want each one to feel just as smooth as the last. At Covert Cadillac Bee Cave, we take pride in supporting our clients from the first conversation to the final signature, and we will be sure to share your feedback with everyone involved. Thank you for choosing us, and enjoy your new Cadillac!

Covert Cadillac Bee Cave responded

Jose, we have responded to each of your text messages and disagree with the suggestion that your concerns have been ignored. During the purchase, several options were clearly presented: the vehicle could be sold for $15,500 or $16,000 out the door with specific items addressed, or for the reduced price of $15,000 out the door in its current, as-is condition. You chose the $15,000 as-is option. The vehicle passed all required inspections before it was sold, so we reject the claim that we knowingly sold an unsafe vehicle. Although the agreed purchase terms do not include free post-sale repairs, we offered a discounted service rate if you bring the vehicle back so the items you identified can be evaluated and addressed. We are also prepared to publicly share the vehicle inspection and our communications with you, where legally appropriate, to provide a complete and accurate account of what occurred.