Ed Rodriguez | Page 2

I purchased a vehicle from Zeigler Hyundai of Racine and have spent months attempting to resolve multiple concerns with little success. My experience included questions regarding the value of my trade-in have spent months attempting to resolve multiple concerns with little success. My experience included questions regarding the value of my trade-in, repeated service visits related to a wireless charging feature that I believed was included with my vehicle, charging ports that stopped functioning properly during the service process, damage to my vehicle while it was in the dealership’s care, and registration issues that ultimately resulted in me being pulled over. What has been most disappointing is the lack of communication and follow-through. I was repeatedly told my concerns were being reviewed, that management would contact me, and that potential resolutions were being discussed. Despite numerous attempts to work directly with the dealership, promised updates and follow-up communications often never occurred. After months of effort, I was left without a clear resolution and feeling that my concerns were not taken seriously. I am sharing my experience so that other consumers can make informed decisions and in hopes that the dealership improves its communication, accountability, and customer service practices. More

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Service Department did a phenomenal job servicing my vehicle. They fixed the issue and treated me very well. The service team is professional, helpful, and always tries to do the right thing for their c vehicle. They fixed the issue and treated me very well. The service team is professional, helpful, and always tries to do the right thing for their customers. I really appreciate their hard work and would recommend them. More

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Always pleasant to deal with the service center at Zeigler Hyundai! Quick service. Keeps me updated on the progress of the work as well. Zeigler Hyundai! Quick service. Keeps me updated on the progress of the work as well. More

by pippy363 Verified Customer Verified Customer

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Always friendly and accommodating to my needs. And I love that they always wash my car And I love that they always wash my car More

by SLS Verified Customer Verified Customer

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Great service here. Service dept was quick and reliable efficient. Sales and service was awesome. Definitely recommend. Same salesman both time and he was awesome and we Service dept was quick and reliable efficient. Sales and service was awesome. Definitely recommend. Same salesman both time and he was awesome and went above and beyond to get me approved. Kai was awesome. Very helpful and answered all my questions. Would recommend to anyone looking to buy a car! More

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Another great experience at Hyundai of Racine! Every team member came up to me asking where my dog Alex was...the unofficial mascot of Racine Hyundai. Just shows the connection they make not on Every team member came up to me asking where my dog Alex was...the unofficial mascot of Racine Hyundai. Just shows the connection they make not only with my dog, but with myself. More

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Always satisfied with this service department. They are always respectful of both my vehicle and me as a person. They recognize that my time is valuable and that I expect the service to be done They are always respectful of both my vehicle and me as a person. They recognize that my time is valuable and that I expect the service to be done correctly and with my best interests in mind. The service was so good in the past that we decided to buy a new vehicle from them (last year). It was an important part of our purchase to know that we were still valued after the purchase. More

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I had a great experience at this dealership. The entire service and parts department did an amazing job taking care of me and my car. Everyone was professional, helpful, and made the process smo The entire service and parts department did an amazing job taking care of me and my car. Everyone was professional, helpful, and made the process smooth from start to finish. Special thanks to Alejandro the technician for the excellent work on my vehicle and to Ian the service advisor for keeping me informed and making everything easy. I really appreciate the attention and support. Highly recommended. More

by H.A. Verified Customer Verified Customer

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Whole process was smooth from beginning to end. Easy to schedule, waiting area was comfortable, service was completed quickly. Easy to schedule, waiting area was comfortable, service was completed quickly. More

by mjbraun85 Verified Customer Verified Customer

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We get great service here. On time and good explanations of what they did or what you need to consider. On time and good explanations of what they did or what you need to consider. More

by mlsfeger44 Verified Customer Verified Customer

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