Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Earl Mosby
234 Reviews
234 Reviews
Write a Review
234 Reviews of Earl Mosby
Verified Customer
June 04, 2025
As a repeat customer, I would like to share my recent experience with the purchase of a new Bronco. I ordered it back in November, and it way finally built in late April. Before it shipped, I talked to experience with the purchase of a new Bronco. I ordered it back in November, and it way finally built in late April. Before it shipped, I talked to John and his sales mgmt., team to request that the dealership did NOT drill holes in the front bumper fascia to install the front tag bracket. They stated they would try to handle that request, and apparently, within hours of the unit coming off the truck, someone drilled the holes and installed the bracket, even though no other PDI steps appeared to be completed. Upon inspection of the vehicle, I observed a minor paint blemish that was not caught at the factory that even had a piece of metal in it. Randy worked it out with the body shop to address that. Part of the order included a DIO trailer hitch. This requires bolting the hitch on, as well as using FDRS to learn in a new trailer module on the CAN bus. I was told that that the body shop was going to install this as well. Earl coordinated this for me as I also had his team swap out the factory wheels for some other take-offs. When I came to pickup the vehicle, I asked Earl if the body shop had actually programmed the trailer module, so he walked over and was told that it was. I also inspected (so I thought) the paint blemish repair, and although not perfect, I was willing to live with it. The following Saturday, I hooked up a small trailer, and sure enough, the lights did not work, and the Sync4 system did not acknowledge the trailer. I worked it out with Earl to bring it back, and he had one of his guys do the necessary FDRS work that the body shop did not do correctly. Apparently subbing this work to the body shop instead of the service team did not save the dealership any money after all. Fast forward another week or so (today), I took the Bronco to Performance window tint in Annapolis to tint the side windows and install PPF on the lower rockers/doors. Before starting the PPF, they observed the poor refinish of the passenger side door that was performed during the blemish repair to include what looks to be paint or clear coat runs on the entire length of the lower side of the door panel (I had missed this due to the sunlight, and how low it was on the door). They didn't even want to put the PPF on because of this. I returned back to the body shop and pointed this out to them, and agreed to take care of it. So I will be dropping it off again next week. It is frustrating that a simple blemish that I would have been OK if they has used touch up paint to repair, has now impacted the finish on the entire door. So needless to say, I am quite disappointed in the performance of the body shop and its impact on a vehicle I was really looking forward to taking delivery of. That said, I am still a dedicated customer of Koons Annapolis and always enjoy working with Randy (have a couple additional fleet deals in the works), as well as Earl & Mike M. in service. More
by Tom Provenza
Other Employees Tagged: John Powell, Randy Tucker, Michael Matson, Ron Johnson
May 29, 2025
I recently brought my 2023 Lightning ER Lariat in for service and couldn’t be more satisfied with the experience. From start to finish, Mark Bowling, Earl, & the tech that worked/ ran diag were professio service and couldn’t be more satisfied with the experience. From start to finish, Mark Bowling, Earl, & the tech that worked/ ran diag were professional, knowledgeable, and genuinely invested in getting my truck back on the road. More
by comrade15
Other Employees Tagged: Michael Matson , Mark Bowling
May 24, 2025
We were told the vehicle was ready. We headed up, 35 miles to pick it up, to find out wrong part was ordered. 3 weeks to get the cat nack. We headed up, 35 miles to pick it up, to find out wrong part was ordered. 3 weeks to get the cat nack. More
by DAWN.GLEASON64
Other Employees Tagged: Michael Matson, Mike Treas
May 17, 2025
I’ve had 5 Lincoln’s serviced here since 2011. I wouldn’t go anywhere else. Earl, the service manager is wonderful to work with, and El Brown is an electronic genius! I wouldn’t go anywhere else. Earl, the service manager is wonderful to work with, and El Brown is an electronic genius! More
by JCORELITZ
May 15, 2025
Amazing staff in the Toyota mobility department led by Mr Baker. Hannah super helpful and and maintenance man was super informative and awesome! Overall great experience and an amazing team. Could not be Baker. Hannah super helpful and and maintenance man was super informative and awesome! Overall great experience and an amazing team. Could not be more satisfied!! More
by jbt4242
Other Employees Tagged: Bobby Baker
May 14, 2025
I use this dealership for most of my maintenance needs. They offered and provided pick up and drop off service for my vehicle. They offered and provided pick up and drop off service for my vehicle. More
by MJPRIV00
Other Employees Tagged: Michael Matson, Mike Treas
May 10, 2025
Koons Ford Annapolis has always treated me well. They communicate well, they fixed my car in a timely manner and they even cleaned it! I will definitely return for service and to buy my next car the They communicate well, they fixed my car in a timely manner and they even cleaned it! I will definitely return for service and to buy my next car there More
by JPOWELL21
Other Employees Tagged: John Powell, Andres Zavala, Dave Miller, Michael Matson, Mike Treas , Marty in service is awesome!
May 10, 2025
The sales person was very helpful in selecting and find exactly the car that I wanted. exactly the car that I wanted. More
by hebdon67
Other Employees Tagged: Michael Matson, Mike Treas
