Earl Mosby | Page 21

I was not happy when I went in this time, as I had just had work done on the power steering and now I was back with the same issue, except this time I was hooked to my trailer and on my way out of town for had work done on the power steering and now I was back with the same issue, except this time I was hooked to my trailer and on my way out of town for a work weekend at the farm 3 hours away. Needless to say this changed my plans. I lost steering and brakes on my way out of town and had to limp it into the dealership. Mike and Earl were extremely apologetic and understanding. It could not be fixed that day and I would have to leave it over the weekend. It did get fixed on Monday and they took care of me, as usual. More

by MFICCA Verified Customer Verified Customer

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The ssrvicewriter was very helpful in resolving my issue with my Fusion which caused it to fail. Emission Testing with my Fusion which caused it to fail. Emission Testing More

by RPWELCH45 Verified Customer Verified Customer

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Good scheduling, good service good communication. I was totally satisfied with the work and sevice. I was totally satisfied with the work and sevice. More

by WJBOORD Verified Customer Verified Customer

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From drop off until pick up, and every step in between, communication was impeccable, service was quick and most excellent! communication was impeccable, service was quick and most excellent! More

by Tracey40.tr Verified Customer Verified Customer

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Mike Matson was really terrific and extremely helpful. . he provided great updates and was a wonderful advocate for me during this process . he provided great updates and was a wonderful advocate for me during this process More

by AKRECHTING Verified Customer Verified Customer

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My service provider, Earl was AMAZING! He addressed the electrical issues that my Lincoln was returned to me with, maintained great communication, provided a loaner vehicle, & assured all He addressed the electrical issues that my Lincoln was returned to me with, maintained great communication, provided a loaner vehicle, & assured all service issues were completed, vehicle clean, maintenance performed and safe before my long trek to SoCal. And he did it all with a smile! Thank you Earl! More

by SOLDIER2SOCIALITE Verified Customer Verified Customer

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Staff is always friendly and willing to make sure I have a great experience when I require service a great experience when I require service More

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Didn't like to post purchase follow up from the sales manager. No telephone call to thank me for my business. Didn't tell me of the free first oil change service. manager. No telephone call to thank me for my business. Didn't tell me of the free first oil change service. More

by kellylove6 Verified Customer Verified Customer

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They are very reliable; what they fix stays fixed, and they do not exceed their estimates when it is time to settle up. I find everyone I speak with in the service dept. is respectful and professional. I they do not exceed their estimates when it is time to settle up. I find everyone I speak with in the service dept. is respectful and professional. I forget the name of the sales representative (think it id Mike) but he is assigned to my car. He fully meets the description of qualities described above. i do not want to enter an evaluation of someone that I am not sure of, but since I cannot close this survey without scoring service dept employees, I will give them all a 5. More

by SRSCONSULTING Verified Customer Verified Customer

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My experience was great with help from the service staff at Koon's Ford from the lot attendant to the service manager. I was impressed. at Koon's Ford from the lot attendant to the service manager. I was impressed. More

by ZACKDAVIS1239 Verified Customer Verified Customer

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