Drew Ricci
Drew Ricci at Wellesley Volkswagen

Drew Ricci | Page 5

Service Manager

Wellesley Volkswagen

231 Linden St.
Wellesley, MA 02482

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4.9
901 Reviews

Dealership Experience

9 yrs, 4 mos

4.9

901 Reviews

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901 Reviews of Drew Ricci

June 29, 2026

Dealership Rating
Employee Rating

Very prompt diagnosis of the problem and service done very fast.I was kept informed throughout the service time More

by RJLTENNIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Dias

Jun 29, 2026

Wellesley Volkswagen responded

We appreciate you recognizing the prompt diagnosis and swift service on your Volkswagen. It’s great to hear you felt well informed throughout the process.

June 26, 2026

Dealership Rating
Employee Rating

Drew was very helpful with our situation. Went beyond what was needed to correct the problem with our vehicle. Greatly appreciated. More

by LDUSTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 27, 2026

Wellesley Volkswagen responded

It’s great to hear Drew went the extra mile to fix your Volkswagen Jetta. Thank you for sharing your feedback. We appreciate the opportunity to assist you.

June 25, 2026

Dealership Rating
Employee Rating

Took my wife's car in for the 20k service. Drew and his team did an incredible job getting me back on the road in no time, including a tire rotation, wheel alignment, and of course the complim More

by Me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Gould

Jun 25, 2026

Wellesley Volkswagen responded

Thank you for sharing your experience with Drew and our service team on your Volkswagen Tiguan’s 20,000-mile maintenance. It’s wonderful to hear the tire rotation, wheel alignment and complimentary wash helped you get back on the road so quickly. We look forward to supporting your next service and your upcoming lease when the time comes.

June 22, 2026

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My service was easy to schedule and my car was delivered when promised. I especially appreciate the shuttle service that Wellesley VW provides. Jeff is so helpful when I have to drop my car off and I need a More

by erilrobinson
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Karl Christ, Alisha Schofield, Sam Dias , Jeff

Jun 22, 2026

Wellesley Volkswagen responded

It’s great to hear scheduling your Volkswagen Tiguan’s service was simple and delivery met your expectations. We’re glad the shuttle service kept you on track and that Drew could assist with your ride to work. If you need anything else, please reach out.

June 17, 2026

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The team at Wellesley VW is outstanding, in both sales and service. They are knowledgeable, genuinely friendly, and always considerate- the opposite of what most people expect from this industry. More

by GEORGIANNASTEVENS
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jun 17, 2026

Wellesley Volkswagen responded

It’s wonderful to hear that Drew and our team provided the friendly and knowledgeable support you experienced. We’re glad we could deliver that level of service for your Volkswagen ID.4. Thank you for sharing your feedback and trusting us for sales and service.

June 17, 2026

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Employee Rating

Service department actually answered the phone (rather than screening me through computer-controlled voice mail) and was responsive to me questions and needs. Perhaps this is what should be expected, but More

by elon.fischer
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Sam Dias

Jun 17, 2026

Wellesley Volkswagen responded

We appreciate you noting that our team took your call directly and addressed your questions about your Volkswagen Jetta. We’re glad our responsiveness stood out compared to your past experiences. Please feel free to connect with Drew or Sam whenever we can assist you again.

June 13, 2026

Dealership Rating
Employee Rating

Went for first new car service. Oil and lube were done properly but two other issues need revisit More

by Kaleshian
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Eric Tonkonogy

Jun 15, 2026

Wellesley Volkswagen responded

Thanks for sharing about your experience with Wellesley Volkswagen. We appreciate your business and hope to see you again soon!

June 12, 2026

Dealership Rating
Employee Rating

Wellesley VW is top choice for both sales and service. The service department is always EXCELLENT.- The people and the service they provide. Always personable, easy to make an appointment, ready for you More

by PAULA14
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Karl Christ, Mike Gould

Jun 12, 2026

Wellesley Volkswagen responded

It’s wonderful to hear our service department made maintaining your Volkswagen Beetle easy with personalized care and prompt attention. Drew is delighted to have handled your appointment smoothly and truly appreciates your high recommendation. We look forward to keeping your Beetle running great.

June 08, 2026

Dealership Rating
Employee Rating

As always, everyone did a great job taking care of our 2017 VW Golf. Thanks to Mike, Alisha and Drew scheduling us and keeping us informed of the progress. The excellent service is why we continue to bri More

by JScottB
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Jun 08, 2026

Wellesley Volkswagen responded

Thank you for bringing your 2017 Volkswagen Golf back for service. Mike, Alisha, and Drew are glad the scheduling and updates met your expectations. We look forward to caring for your vehicles again.

June 05, 2026

Dealership Rating
Employee Rating

The appointment went smoothly and I appreciate the car wash. Not sure what part of the instrument cluster had to be reviewed, but I’m thankful it was completed. More

by lee.hoffmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alisha Schofield

Jun 05, 2026

Wellesley Volkswagen responded

We’re glad your Volkswagen Jetta appointment went smoothly and that you enjoyed the car wash. It’s good to know we could review and complete the work on your instrument cluster. Thank you for letting us take care of your vehicle.

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