Dmitry Tsomik

The worst, never coming back, too many lies. !!! Not not not not not not not . !!! Not not not not not not not . More

by j.mclaughlin1962 Verified Customer Verified Customer

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Staff are very proffesional and helpful. They take Customer Service seriously in a positive way. They take Customer Service seriously in a positive way. More

by DLJ Verified Customer Verified Customer

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Jim was great working with us - very professional and able to answer all of my questions about the vehicle. The purchasing process was efficient and easy as they used (mostly) electronic forms and explai able to answer all of my questions about the vehicle. The purchasing process was efficient and easy as they used (mostly) electronic forms and explained exactly what everything meant. Finance clearly explained all options and worked with me to get the lowest rate possible. Dmitry didn't try to pressure us into packages we didn't want and give clear expectations going forward after purchase. Thanks so much for a great buying experience - can't recommend this dealer enough! More

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I've met some unethical car salesmen before, but the people at Koons take the cake! I was referred to their website in my car search. I found a car I liked and the website encouraged an easy online shop people at Koons take the cake! I was referred to their website in my car search. I found a car I liked and the website encouraged an easy online shopping experience. This is good for me because I live 111 miles away. After speaking to Roberto in sales and Dimitri in finance, I gave them my information and filled out an online credit application. Dimitri did a great job getting me approved on the car with terms I found acceptable. Then the first red flag came up, he then pressed that I should come to the dealership right away to finish the sale. I explained to him that it was already well into evening, I live over 2 hrs away, and I also work at night. My intention was to go there on Saturday to pick up the vehicle, but he insisted that it be sooner. I gave in and told him that I will be there the very next day to get the car. The next day I just happened to text Roberto concerning my trade before heading down, and that's when he just texted back that they sold the car to someone else. Not even the basic decency or courtesy of a call to let me know to save myself the 2hr drive. I called the dealership at least expecting someone to explain what happened. I left voice messages but no one would even call me back. It is just the most disrespectful treatment I've ever experienced. These people cannot be trusted at their word. I tried calling the GM, Mr. Gurvich, as he appears to be open to genuine customer concerns as I've seen in the reviews. I was just directed to the used car sales manager who was simply unapologetic and kept repeating that the reason for the way I was treated, is because they are a first come type of dealership. Basically..."tough". So I guess buying online means you actually did not come first? I trusted these people with my personal information and took them at their word that we had a deal... then the first person that came after me got the car. What they did was so wrong. The used car sales manager even went as far to suggest that "we can't hold the car forever." So according to this snake oil salesman, overnight = forever? These people have fulfilled every negative car salesman stereotype, which is sad, because I know some good ones. But I know that even as they read this review they may be laughing it off, because they obviously have no sense of shame or recognition of karma or the golden rule. Buyer beware. More

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Second purchase In 2013 we purchased a used 07 SUV and last week we traded the SUV in on a 2015 Highlander. I think it speaks volumes for a dealership when a customer In 2013 we purchased a used 07 SUV and last week we traded the SUV in on a 2015 Highlander. I think it speaks volumes for a dealership when a customer is willing to buy twice off their used lot. Their prices for the used cars are very fair, and we were never pressured during any part of the process including financing. We called ahead and the Highlander and another comparable vehicle were out front and ready for us to drive which was nice since we had our children with us. We would recommend going to see them if you are in the market for a vehicle. They don’t play games like other dealers and everyone we came in contact with was very friendly. They even fed our children lunch and helped to entertain them while we signed all the paperwork. More

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Great experience for someone who hates buying cars! Drew Cunningham was Terrific! He knew the product line, was patient with our numerous questions and went above and beyond to make sure we were satisfi Drew Cunningham was Terrific! He knew the product line, was patient with our numerous questions and went above and beyond to make sure we were satisfied with our new Camry. He listened to our needs and his low key personality made this a smooth transaction. If you are looking for a vehicle, Drew is the guy. I would strongly recommend him. More

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Amazing experience Brooks is the man! He made our car leasing experience an excellent one. I recommend that you use this dealership for your next buying/leasing experien Brooks is the man! He made our car leasing experience an excellent one. I recommend that you use this dealership for your next buying/leasing experience, and that you specifically ask for Brooks. He is helpful, knowledgeable, and just an all around great person. More

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Outstanding Phenomenal Experience Once again I want to thank Dmitry Tsomik and Brooks Hoffman for their exceptional and professional service. This is my second Phenomenal Experience Once again I want to thank Dmitry Tsomik and Brooks Hoffman for their exceptional and professional service. This is my second time buying a new vehicle and the experience was even better that the first time. The 4 hour drive from New York City has been once again worthwhile. I'm very pleased with Koons Westminster Toyota. Dmitry and Brooks: Thank you for my new 2017 Tacoma TRD Pro. More

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A Long Journey Has A Happy Ending I have been looking for a 2017 Toyota Prius Prime for some time. I am from Georgia and for some reason only a very few of these vehicles made it to t I have been looking for a 2017 Toyota Prius Prime for some time. I am from Georgia and for some reason only a very few of these vehicles made it to the Southeastern states. After an exhaustive internet search, Koons Westminster Toyota had the exact vehicle I was looking for, and their online advertised price was exceptional. I began communicating with the dealership and was fortunate to get to know John Ewald, a Sales Specialist there. John assured me that the advertised price was genuine and that the vehicle I wanted was still available. John has that rare quality every salesman needs: he is a great listener. He made me feel confident that if I drove the 625 miles from my home in Georgia to the dealership in Westminster, Maryland that I would be able to get the vehicle I wanted at an unbeatable price. I am happy to say John was right! I also want to give special thanks to two other members of the Koons Westminster Toyota team. Dan Harkins, the New Car Sales Manager, knew how much I wanted the new Prius Prime and he bent over backwards to give me a super trade in value on my vehicle that would make the deal work for me financially. Speaking of finances, hats off also to Dmitry Tsomik, Finance Manager, for the smoothest, hassle-free financing and paperwork session I have ever experienced. The team of professionals at Koons Westminster Toyota provided me with a new car buying experience I will never forget, and my 1250 mile round trip has a very happy ending. I would give them 10 stars if I could! More

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Great sales experience MY new car experience was exceptional. From the time of my first visit through the signing of the papers all went well. My salesman Kiem Legrant was v MY new car experience was exceptional. From the time of my first visit through the signing of the papers all went well. My salesman Kiem Legrant was very good to work with . We made more than one visit to the dealership before deciding and he was more than helpful. This all started with a internet search which he responded to, and followed upon all of my questions. Also our financial person ( Dmitry Tsomik) did a great job of navigating us through that normally painful process with easy. More

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