Desmond Norvell
Desmond Norvell at Ken Ganley Ford Norton
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Desmond Norvell

TRANSPORTATION SPECIALIST

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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5.0
265 Reviews

HELLO... MY NAME IS DESMOND NORVELL... I'M A LOCAL GUY FROM THE GREEN AREA. I HAVE OVER 20 YEARS OF EXPERIENCE AND SERVICE HERE AT KEN GANLEY FORD. IT WOULD BE MY PLEASURE TO HELP YOU WITH YOUR TRANSPORTATION NEEDS.

Dealership Experience

23 yrs, 11 mos

Industry Experience

23 yrs, 11 mos

Specialties & Trainings

New or Used

RETAIL/LEASE

5.0

265 Reviews

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265 Reviews of Desmond Norvell

December 07, 2024

Dealership Rating
Employee Rating

Scott and the guys were all super helpful, very respectful, and most importantly not pushy to get a sale. They were very receptive and happy to answer any and all my questions. I would highly rec More

by Badavis818
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, Scott Bomgardner

Dec 09, 2024

Ken Ganley Ford Norton responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Ken Ganley Ford Norton are glad to have you as a customer.

Dec 12, 2024

Ken Ganley Ford Norton responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Norton! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

November 23, 2024

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Employee Rating

Buying from Sam was a pleasurable experience. He made himself available for questions but did not put undue pressure. I will come back. More

by Bsskms2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sam Adrian

Nov 25, 2024

Ken Ganley Ford Norton responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 19, 2024

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Purchased a truck from out of State. Sam and Desmond were great - everyone worked to make it an extremely smooth process with minimal stress, including pickup from the airport. Very hone More

by lcf45
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, Sam Adrian

Nov 19, 2024

Ken Ganley Ford Norton responded

Thank you so much for choosing Ken Ganley Ford Norton! Please let us know if we can be of any more assistance.

November 10, 2024

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Very friendly and willing to work with us, expediently got the car ready and we got to drive it off the lot. Good group of people :) More

by MrsReed77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, John Chapman

Nov 10, 2024

Ken Ganley Ford Norton responded

Thanks for sharing about your experience with Ken Ganley Ford Norton. Congratulations on your new purchase! We appreciate your business and hope to see you again soon.

November 02, 2024

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Employee Rating

Had a great experience with this dealership, Desmond was the best to work with! His hard work and determination for me definitely didn’t go unnoticed, he made sure I walked away with a car I absolutely lo More

by Emileetaylor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 05, 2024

Ken Ganley Ford Norton responded

Emilee, Thank you so much for choosing Ken Ganley Ford Norton! Please let Desmond or our team know if we can be of any more assistance.

October 25, 2024

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I can't say enough great things about my car buying experience at Ken Ganley Ford of Norton! My salesman Desmond Norvell was knowledgeable and extremely helpful! He made us feel like family! I highly r More

by fedex44643
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, John Chapman

Oct 27, 2024

Ken Ganley Ford Norton responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Norton. Thanks for the recommendation, and have an amazing day!

October 05, 2024

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Employee Rating

This was my second time purchasing a vehicle from this dealership.each time I was pleased. My salesperson was a delight. More

by Helencarson123
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas

Oct 05, 2024

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team, Helen. We're glad to hear we delivered such a great experience!

August 31, 2024

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Employee Rating

Jack was wonderful to work with- did not feel any pressure, yet received all the information we needed to make our decision easier! Every concern was addressed, and taken care of- no further discussi More

by Amdemps
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 02, 2024

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Jack here at Ken Ganley Ford Norton.

August 25, 2024

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Great service that works for the customer far beyond their exspentation. Fair and honest opinions More

by mace.raymond50
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 25, 2024

Ken Ganley Ford Norton responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

August 17, 2024

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Employee Rating

Very friendly and helpful staff and clean store. We were given a couple of empty boxes to help transfer our stuff from our trade over to our new truck. A staff also went above and beyond to transfer More

by Tim & Michelle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jack Leonhard , Service manager

Aug 18, 2024

Ken Ganley Ford Norton responded

Tim and Michelle, at Ken Ganley Ford Norton, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

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