Desmond Norvell
Desmond Norvell at Ken Ganley Ford Norton
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Desmond Norvell

TRANSPORTATION SPECIALIST

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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5.0
271 Reviews

HELLO... MY NAME IS DESMOND NORVELL... I'M A LOCAL GUY FROM THE GREEN AREA. I HAVE OVER 20 YEARS OF EXPERIENCE AND SERVICE HERE AT KEN GANLEY FORD. IT WOULD BE MY PLEASURE TO HELP YOU WITH YOUR TRANSPORTATION NEEDS.

Dealership Experience

24 yrs

Industry Experience

24 yrs

Specialties & Trainings

New or Used

RETAIL/LEASE

5.0

271 Reviews

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271 Reviews of Desmond Norvell

January 17, 2025

Dealership Rating
Employee Rating

Everything was well-organized, and they assisted me in purchasing my vehicle promptly. But I get check engine light after 3 days and I don’t know what is wrong. But thank you for the service. More

by Oseavenas2018
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Jan 18, 2025

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 15, 2025

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I had a great experience purchasing a new Ford E350SD for my business. Tom, Des, John and Craig went above and beyond providing quality service and got us the financing that made owning a new vehicle a reali More

by Warrior Beat
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 15, 2025

Ken Ganley Ford Norton responded

Thank you so much for your kind words for Tom, Desmond, John, and Craig and for taking the time to leave us this wonderful feedback!

January 11, 2025

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Sam made my first transaction since my husband’s death painless. He was able to get my payments down to an affordable amount. He was patient & very friendly. He was very easy to talk to. More

by Rockyd123!
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Sam Adrian, Sean Pangburn

Jan 13, 2025

Ken Ganley Ford Norton responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

January 10, 2025

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The dealership was very clean. The staff was very courteous, and my car was clean when they finish serving servicing it I I love Ganley Ford More

by CNORVELLUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 10, 2025

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 09, 2025

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I cannot say enough great things about Desmond at Ganley, I've purchased 6-7 cars and trucks from him in the last 10 years (Business and Personal) He came in clutch when I needed 2 super duty's at the end of More

by btest729
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, John Chapman

Jan 09, 2025

Ken Ganley Ford Norton responded

Thank you for sharing your experience with us! We're happy to hear it went well working with Desmond and truly appreciate your feedback.

December 30, 2024

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My experience at Ganley Ford was easy and pleasant! Sam was great and patient showing us the inventory. Also very thorough in showing all the features. More

by Shawn s
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, Sam Adrian

Jan 02, 2025

Ken Ganley Ford Norton responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

December 07, 2024

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Scott and the guys were all super helpful, very respectful, and most importantly not pushy to get a sale. They were very receptive and happy to answer any and all my questions. I would highly rec More

by Badavis818
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, Scott Bomgardner

Dec 09, 2024

Ken Ganley Ford Norton responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Ken Ganley Ford Norton are glad to have you as a customer.

Dec 12, 2024

Ken Ganley Ford Norton responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Norton! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

November 23, 2024

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Buying from Sam was a pleasurable experience. He made himself available for questions but did not put undue pressure. I will come back. More

by Bsskms2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sam Adrian

Nov 25, 2024

Ken Ganley Ford Norton responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 19, 2024

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Purchased a truck from out of State. Sam and Desmond were great - everyone worked to make it an extremely smooth process with minimal stress, including pickup from the airport. Very hone More

by lcf45
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, Sam Adrian

Nov 19, 2024

Ken Ganley Ford Norton responded

Thank you so much for choosing Ken Ganley Ford Norton! Please let us know if we can be of any more assistance.

November 10, 2024

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Employee Rating

Very friendly and willing to work with us, expediently got the car ready and we got to drive it off the lot. Good group of people :) More

by MrsReed77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, John Chapman

Nov 10, 2024

Ken Ganley Ford Norton responded

Thanks for sharing about your experience with Ken Ganley Ford Norton. Congratulations on your new purchase! We appreciate your business and hope to see you again soon.

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