Derrick Phillips | Page 14

Quick and efficient repair. Work was covered under warranty so there was no cost to me . Work was covered under warranty so there was no cost to me . More

by DERRICK2329 Verified Customer Verified Customer

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A very bad experience they are very unprofessional I never won't to go back never won't to go back More

by AWELLS@VERIZON.COM Verified Customer Verified Customer

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Fast, efficient service is a standard at Southern Hyundai in Newport News. If the item I'm looking for is in stock, which it typically is, I'm out the door with it in no time flat. The staff is alway knowled in Newport News. If the item I'm looking for is in stock, which it typically is, I'm out the door with it in no time flat. The staff is alway knowledgeable on the parts I need and gives me great suggestions on other items I may be interested in. Southern spared no expense to give us a quality experience from showroom, to parts, to service, and everywhere in-between. I honestly couldn't be happier with Southern Hyundai in Newport News. More

by toulman67gu Verified Customer Verified Customer

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Wonderful every time Very helpful and appreciated My car maintenance is always done in a timely manner. The team consistently communicates all updates with me. They are always pleasant and courteous. maintenance is always done in a timely manner. The team consistently communicates all updates with me. They are always pleasant and courteous. More

by Visionr1976 Verified Customer Verified Customer

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Service was prompt. And unlike some dealers, there were no hidden surprises. Only what was asked for was done. And unlike some dealers, there were no hidden surprises. Only what was asked for was done. More

by artharris54 Verified Customer Verified Customer

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Perfect. No issues at all. A loaner vehicle was provided in the morning, and my car was ready to pick up by lunchtime. Easy. No issues at all. A loaner vehicle was provided in the morning, and my car was ready to pick up by lunchtime. Easy. More

by JOEL.BADANES Verified Customer Verified Customer

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I have always liked the service part of the dealership. (This time around there was an issue with a malfunction with the tire equipment that caused the lug nuts to not tighten and created a scary situation (This time around there was an issue with a malfunction with the tire equipment that caused the lug nuts to not tighten and created a scary situation when I was driving. Derrick was quick to make things right and I will continue with getting my car serviced at this location) More

by BETH.BALOG227 Verified Customer Verified Customer

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As always, a great team effort and experience at Southern (retaining Hall's original Service Team), from the personal greetings from Derrick at the top, to Brenda guiding my vehicle through the work, and eve (retaining Hall's original Service Team), from the personal greetings from Derrick at the top, to Brenda guiding my vehicle through the work, and even Teresa, while the cashier, helpfully coaches the guests on the use of the very nice coffee machine outside her office. Showroom facilities and guest wait room, with PC workspace while waiting is very much appreciated. While I didn't get to see Robert, projected work finished as estimated on time. However, a bit disappointed, as Brenda expressed, the CarCare Points from Hall have yet to transfer to Southern, and I was a bit surprised at the net cost for the oil change, (free State Safety Inspection), and the printed invoice still rather confusing as to how the credits come back into the net cost. Very much appreciated Brenda's outline on future work to do, and budget and plan for. Regardless, it's comforting to meet up with friends, (both staff and fellow customers to converse with) who you can feel confident in the work performed, and worthy of recommendations. More

by DAVIDINWBURG Verified Customer Verified Customer

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Great staff all the way around ! Derrick and Jeff always take great care of me Derrick and Jeff always take great care of me More

by Vinceseidnitzer Verified Customer Verified Customer

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Derrick and the service team at Southern Hyundai do a great job. They are quick and provide quality work. great job. They are quick and provide quality work. More

by Mia Verified Customer Verified Customer

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