Derrick Phillips
Derrick Phillips at Southern Hyundai Newport News

Derrick Phillips | Page 15

Service Manager

Southern Hyundai Newport News

12872 Jefferson Avenue
Newport News, VA 23608

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4.6
153 Reviews
4.6

153 Reviews

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153 Reviews of Derrick Phillips

December 06, 2022

Dealership Rating
Employee Rating

Derrick was excellent to work with in replacing my Hyundai engine. He worked hard to expedite the repair and communicated with me in a timely manner. More

by Elina
Recommend Dealer
Yes
Dec 08, 2022

Southern Hyundai Newport News responded

Hi Elina, we're happy you found our staff to be so supportive during your experience here at Hall Hyundai Newport News. Safe travels!

June 13, 2022

Dealership Rating
Employee Rating

I want to take a moment an thank Jeff Moien over in the service department at Hall Hyundai Newport News for going above an beyond to make sure my vehicle was taken care of also Derrick the service manager. More

by Tiffany
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Moien

Jun 15, 2022

Southern Hyundai Newport News responded

Hi Tiffany, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

May 11, 2022

Dealership Rating

Horrible, unprofessional service. Brenda and Derrick are rude And never return my phone calls or order service for me after two days of me calling them repeatedly and leaving messages More

by Philtharealtor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 13, 2022

Southern Hyundai Newport News responded

Phil, thank you for your feedback. It is our understanding that you’ve recently spoken to our Service Manager, Derrick Phillips, regarding your experience. We appreciate your understanding as we reach out to your extended warranty company. Please do not hesitate to contact Derrick directly at 757.243.2007 if you have any questions throughout this process. Thank you.

October 05, 2021

Dealership Rating
Employee Rating

I love the service department here. They always take great care of all my cars! More

by Melissa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris House, Robert Bradford , Brenda Messer

Oct 06, 2021

Southern Hyundai Newport News responded

Hi Melissa, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

July 03, 2021

Dealership Rating
Employee Rating

Doesn't even deserve 1 star. Jeff in the service department is very unprofessional and shouldn't be working with customers. This is not my first encounter with him being unprofessional, but I guara More

by lblkwell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jul 21, 2021

Southern Hyundai Newport News responded

Thank you for your feedback. It is our understanding that you’ve recently spoken with our Service Manager, Derrick Phillips, regarding your experience. We are pleased to hear that we were able to reach an amenable solution. If you have any additional questions, please do not hesitate to contact Derrick directly at 757.243.2000. Thank you.

Jul 21, 2021

lblkwell responded

That's odd! I've have not spoken to anyone from Hall Hyundai in regards to this issue.

April 01, 2021

Dealership Rating
Employee Rating

Brought my Palisade in for its first service, received very Professional Service from everyone I worked with, from Scheduling the appointment, addressing warrantee issues and follow up. Keep up the good More

by Bill E
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brenda Messer

Apr 01, 2021

Southern Hyundai Newport News responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

March 31, 2021

Dealership Rating
Employee Rating

Had very good experience working with Terry in the purchase of my Tucson. I thank him for his help and service to our country. I also want to thank Derrick Phillips for his persistent work in getting More

by HUEY318
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris House, Terry Hert Sr.

Apr 01, 2021

Southern Hyundai Newport News responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 19, 2020

Dealership Rating
Employee Rating

She has excellent follow up and makes you feel like you are the most important person in the world. Very friendly and easy to work with. More

by fgrandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brenda Messer

Aug 23, 2020

Southern Hyundai Newport News responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again! Take care!

December 06, 2019

Dealership Rating
Employee Rating

The service at this dealership is exceptional! Proffesional,caring always committed to excellence!..we have been customers for several years. Won't purchase or have service anywhere More

by barbara.swiatek
Recommend Dealer
Yes

Other Employees Tagged: Chris House , Brenda Messer

November 27, 2019

Dealership Rating
Employee Rating

I had to wait an hour, made an appointment and 3-4 walk-ins came after me and left before me . i was very upset when i had just got off a 12 hour shift a work More

by Lovelacealisa
Recommend Dealer
No

Other Employees Tagged: Paige parisi

Dec 20, 2019

Southern Hyundai Newport News responded

Thank you for your feedback. Our Service Manager, Derrick Phillips, would like to speak with you personally regarding your concerns. Unfortunately, he has been unable to reach you up to this point and has left you a voicemail apologizing for your service advisor’s poor communication regarding repair time needed for your vehicle. At your convenience, please give Derrick a call directly at 757.243.2000. Thank you.

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