Deana Hicks
Deana Hicks at Spitzer Toyota Monroeville

Deana Hicks

Service Advisor

Spitzer Toyota Monroeville

4710 William Penn Highway
Monroeville, PA 15146

4.9
156 Reviews
4.9

156 Reviews

Write a Review

156 Reviews of Deana Hicks

June 26, 2025

Dealership Rating
Employee Rating

Thomas who was my service person was very friendly and helpful. Great service. He was timely and informative about status of my service. More

by DebbieG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 26, 2025

Spitzer Toyota Monroeville responded

Thank you for choosing Spitzer Toyota Monroeville. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 06, 2025

Dealership Rating
Employee Rating

Anytime I have service at Spitzer I always seek out Deanna Hicks. She is always courteous and mindful of my needs. More

by bveschio2bv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 06, 2025

Spitzer Toyota Monroeville responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Toyota Monroeville.

May 31, 2025

Dealership Rating
Employee Rating

I appreciate the employee efficiency & kindness at every visit. Staff is friendly & helpful. All issues are addressed & my car is ready when I arrive. More

by Satisfied Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Thomas

May 31, 2025

Spitzer Toyota Monroeville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Toyota Monroeville.

May 30, 2025

Dealership Rating
Employee Rating

I just purchased 2025 Tacoma off road hybrid from Spitzer. Excellent facility and staff. Our salesman Tyler Seddon was very professional and accommodating. No pressure sales and quick responses to ou More

by Jim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Philip

May 30, 2025

Spitzer Toyota Monroeville responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Spitzer Toyota Monroeville!

April 30, 2025

Dealership Rating
Employee Rating

Deana hicks is the best at what she does highly recommend her as rep for service More

by Tantos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 30, 2025

Spitzer Toyota Monroeville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 29, 2025

Dealership Rating
Employee Rating

Level of service good. If waiting for car, can’t book appointment on line. Expensive More

by Lindag2u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Carter

Apr 30, 2025

Spitzer Toyota Monroeville responded

Linda, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out.

April 24, 2025

Dealership Rating
Employee Rating

James Thomas and Spitzer Toyota did a nice job On completing my annual state inspection for my Corolla. James even sent a little video of the inspection taking place. More

by Ricknikon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 25, 2025

Spitzer Toyota Monroeville responded

Thank you for choosing Spitzer Toyota Monroeville. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 23, 2025

Dealership Rating
Employee Rating

Always nice people and good service. Very recommend. I gave been either them over 5 years and will continue. More

by Natalia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 23, 2025

Spitzer Toyota Monroeville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Spitzer Toyota Monroeville, we look forward to having you as a valued customer for many years to come!

April 18, 2025

Dealership Rating
Employee Rating

Charles Carter did a nice job, he even called the next day to explain why we thought there was a missed service (there wasn’t).. thanks! More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles carter

Apr 19, 2025

Spitzer Toyota Monroeville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Toyota Monroeville.

April 11, 2025

Dealership Rating
Employee Rating

Deana Hicks is always pleasant and very helpful. She takes times to explain what needs to be done to ensure my vehicle stays in good condition. She is a big part of why I come to Spitzer Toyota fo More

by dmsinopoli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2025

Spitzer Toyota Monroeville responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Toyota Monroeville!

1
...

Dealership Inventory (149 Vehicles)

used 2022 Chevrolet Malibu car, priced at $18,823
2022 Chevrolet Malibu
used
Northsky Blue Metallic exterior
CVT
Front-wheel Drive
used 2025 Volvo S60 car, priced at $34,592
2025 Volvo S60
used
Crystal White Pearl exterior
Automatic
Front-wheel Drive
used 2021 Kia Sorento car, priced at $20,374
2021 Kia Sorento
used
Ebony Black exterior
Automatic
Front-wheel Drive
used 2019 Nissan Sentra car, priced at $13,991
2019 Nissan Sentra
used
Brilliant Silver Metallic exterior
CVT
Front-wheel Drive
used 2024 Volvo XC40 car, priced at $30,871
2024 Volvo XC40
used
Crystal White Metallic exterior
Automatic
All-wheel Drive
new 2025 Toyota 4Runner car, priced at $63,308
2025 Toyota 4Runner
new
Gray exterior
Automatic
Four-wheel Drive