Deana Hicks | Page 20

Poor Customer Service I brought my 2018 Toyota Camry in to get it inspected because my state/emissions were up at the end of November. I put on my drop box envelope to see I brought my 2018 Toyota Camry in to get it inspected because my state/emissions were up at the end of November. I put on my drop box envelope to see if a wheel alignment was needed, put on winter tires, mount and balance, and to check my transmission because the car was shifting smoothly between gears. I was advised the cost of the services done to my vehicle were $322 and received a phone call after the work was completed, instead of a prior phone call to let me know a wheel alignment was needed and would be $100. The service manager advised me after looking up my work order that the transmission/shifting issue I wanted looked into was never completed. It seems like Spitzer was only concerned with doing work that they could charge for but the safety of my vehicle was neglected because it still isn't shifting right. The manager did offer for me to come back out there but I live 30-40 minutes away, which means I have to take time out of my day to come back out there because of their negligence. A sorry was giving but that's it, going above and beyond didn't seem like a concern to correct this situation. The conversation between the service advisor and I only exacerbated the situation because Deana Hicks indicated it was my fault and I approved the work to be done since I signed the drop box envelope. I purchased my vehicle in April of 2018 and this has been the worst experience that I have ever encountered with Spitzer's service department. This incident More

Report | Print

Clean, friendly, and good service work! This is my 2nd dealership that I've had to deal with and they are much better than Hyundai! Toyota's are very reliable vehicles and I plan on keeping This is my 2nd dealership that I've had to deal with and they are much better than Hyundai! Toyota's are very reliable vehicles and I plan on keeping my Toyota Camry until the wheels fall off. Which is why I'll be using Spitzer Toyota for parts and repairs! More

Report | Print

Good customer service Our salesman Doug Klenoshek, was very capable and knowledgeable, so I felt comfortable completing my sale of my Prius with him. He capably answered m Our salesman Doug Klenoshek, was very capable and knowledgeable, so I felt comfortable completing my sale of my Prius with him. He capably answered my questions, and was very thorough with explaining all the safety features with me even though we were pressed for time. He did an excellent job, and I am enjoying driving my new Prius! Suzanne Gibbon More

Report | Print

A happy buyer Very happy with the car Doug Klenoshek was a true professional from first meeting him. Very knowledgeable about all aspects of our car. No pressure to Very happy with the car Doug Klenoshek was a true professional from first meeting him. Very knowledgeable about all aspects of our car. No pressure to buy and listened to our needs instead of just trying to sell us a car. More

Report | Print

Fantastic group Spitzer is a great place to purchase your next vehicle. The staff is great to work with, I've been purchasing from them for the last 20 years. Ken my Spitzer is a great place to purchase your next vehicle. The staff is great to work with, I've been purchasing from them for the last 20 years. Ken my sales guy for this vehicle worked very hard to find the 4 runner that I was looking for and I want to express me sincere appreciation for that. I would also like to send a personal shout out to Jeannie and Deana in the service department for for their red carpet treatment while keeping my previous 4 runner running like new. They are also a dream to work with. More

Report | Print

Easy to deal with , Deana helped get my 2001 sequoia back on the road after needing a new battery. Thought there might be more wrong with my vehicle aside from the obvi , Deana helped get my 2001 sequoia back on the road after needing a new battery. Thought there might be more wrong with my vehicle aside from the obvious, I felt like she made sure it was nothing more then just the battery and I was on my way More

Report | Print

Friendly, Helpful, A full service dealership I was recomended by a friend to see Doug. He took us on a test drive and we decided to buy the Highlander that night. He had the paper work ready for I was recomended by a friend to see Doug. He took us on a test drive and we decided to buy the Highlander that night. He had the paper work ready for us the next day. The car had features that I wasn't familiar with and Doug went over them with me until I knew the car as well as he did. I had a remote starter put on and Doug arranged everything with the service department. Dina at the service department was helpful, thorough, and had my car finished when promised. Every issue and question I had Doug fixed and I am a very happy and sastified customer. I would definitely buy from him again. More

Report | Print

Best of the best Great dealer ship, amazing services department that does high quality timely work at a reasonable price and the salesmen are the best of the best extr Great dealer ship, amazing services department that does high quality timely work at a reasonable price and the salesmen are the best of the best extremely knowledgeable, no pressure, overall great experience that didn’t take long. More

Report | Print

Super friendly and helpful Got me in a new car and helped me finance. Super friendly and trustworthy. Helped me find just the right car with a great maintence package Got me in a new car and helped me finance. Super friendly and trustworthy. Helped me find just the right car with a great maintence package More

Report | Print

new car, I have bought several cars at spitzer Toyota and found the experience quite enjoyable. The salesman took his time and was very knowledgeable about wha I have bought several cars at spitzer Toyota and found the experience quite enjoyable. The salesman took his time and was very knowledgeable about what he was doing. More

Report | Print