Dan Walsh | Page 3

Todd and his Yeam do an awesome job every time. Definitely a fan of Koons Toyota. Definitely a fan of Koons Toyota. More

by chuckfusco123 Verified Customer Verified Customer

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Excellent service and courteous, minimum waiting time. Highly recommend Koons to other drivers, will certainly return for service. Highly recommend Koons to other drivers, will certainly return for service. More

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We bought a Yukon XL last month and within 3 weeks of owning it there was a HUGE engine issue. We took it back to koons where they told us they couldn’t fix it and to take it to len stoler. They wanted m owning it there was a HUGE engine issue. We took it back to koons where they told us they couldn’t fix it and to take it to len stoler. They wanted me to drive it to len stoler, so I had to suggest getting it towed so it didn’t cause anymore damage. Luckily we purchased a top of the line warranty bc if not we’d be out about 6k right now. When we asked for some compensation, from koons, the assistant manager kept dodging my husband and my calls, said he would call us at a certain day/time - he wouldn’t, and kept saying he would speak with the general manager, which he didn’t. We had to call back and bug him at least 3-4 more times before we were given any answers. We originally asked they extend the mileage on the warranty we purchased…..the only compensation we were given was covering the towing fee and our $250 deductible for the warranty to repair the engine. We wanted to return the vehicle beings we hadn’t even owned it a month! We were told over and over “unfortunately we can’t always see every issue within the engine”. We dropped about 50k on a vehicle and were treated like a huge bother to them. My trust in this company is zero to none, I would never recommend anyone to purchase a vehicle from here after what we went through. Go somewhere they treat you like a paying customer not like you’re a bother - and where you can actually get thing’s resolved, not to be told, “I’ll call you back” a million times. Like I said, if it wasn’t for us purchasing the warranty we’d be out a lot more money right now More

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Unfortunately, the Service Advisors receive financial incentives to upsell customers on additional service. Their hourly labor rates are extremely high and they add an additional 50 - 100% mark-up on th incentives to upsell customers on additional service. Their hourly labor rates are extremely high and they add an additional 50 - 100% mark-up on the parts. I recently started using an independent mechanic in my neighborhood (ProCare Auto in Reisterstown). They specialize in Toyota and Lexus vehicles and the mechanics are fully certified. I consistently pay 1/3 the cost for the exact same service with OEM parts. AVOID the Koons Toyota Westminster Service Department. Unscrupulous service advisors with questionable sales tactics. More

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Excellent service staff!!!! Went in with an emergency and needed to get back to base . Not only did they fix the issue but they completed it in a matter of hours and I just want Went in with an emergency and needed to get back to base . Not only did they fix the issue but they completed it in a matter of hours and I just want to give them a BIG THANKS !!! More

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