Dan Walsh | Page 3

Unfortunately, the Service Advisors receive financial incentives to upsell customers on additional service. Their hourly labor rates are extremely high and they add an additional 50 - 100% mark-up on th incentives to upsell customers on additional service. Their hourly labor rates are extremely high and they add an additional 50 - 100% mark-up on the parts. I recently started using an independent mechanic in my neighborhood (ProCare Auto in Reisterstown). They specialize in Toyota and Lexus vehicles and the mechanics are fully certified. I consistently pay 1/3 the cost for the exact same service with OEM parts. AVOID the Koons Toyota Westminster Service Department. Unscrupulous service advisors with questionable sales tactics. More

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Excellent service staff!!!! Went in with an emergency and needed to get back to base . Not only did they fix the issue but they completed it in a matter of hours and I just want Went in with an emergency and needed to get back to base . Not only did they fix the issue but they completed it in a matter of hours and I just want to give them a BIG THANKS !!! More

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