Dan Ford | Page 9

This is our sixth Subaru and all were purchased from Tucson Subaru. It is also the first time we preordered and built a vehicle with all our specific needs. Chris made the ordering process and final pap Tucson Subaru. It is also the first time we preordered and built a vehicle with all our specific needs. Chris made the ordering process and final paperwork easy. We have worked with Chris on past purchases and appreciate his guidance. Dan Ford has been our service advisor since we purchased our first Subaru and is the main reason we have such high confidence in our vehicles. To us, Dan is Subaru. We could not be more pleased with the overall buying experience. More

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They have always been professional and polite; service has been excellent, and the sales consultants and finance personnel wonderful to work with. Joseph Zaragosa is not listed below as a sales consultan has been excellent, and the sales consultants and finance personnel wonderful to work with. Joseph Zaragosa is not listed below as a sales consultant, but he was exceptionally understanding and helpful, as was Jennifer Duran, Finance Manager. More

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I am a visiting winter snowbird and even though I have not purchased a vehicle from them, when I go in for service I am treated like their #1 customer! I have owned 3 Subarus and Tucson Subaru has gladl not purchased a vehicle from them, when I go in for service I am treated like their #1 customer! I have owned 3 Subarus and Tucson Subaru has gladly serviced them all when I am here! More

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Chris and all the folks do such a great job keeping my car both performing, and running well. I love our outback, and I always have a great experience taking it to tucson subaru. I recommend the people car both performing, and running well. I love our outback, and I always have a great experience taking it to tucson subaru. I recommend the people and service at tucson subaru to everyone. More

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Always first class service—total professionals in their knowledge, listening and guidance. I was impressed from the first day I walked into the Tucson Subaru dealership 6 years ago and I continue to be bl knowledge, listening and guidance. I was impressed from the first day I walked into the Tucson Subaru dealership 6 years ago and I continue to be blown away! Thank you for all you do for me and my Forester. More

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This dealership has changed for the worst over the last year and a half, it feels like they are placing profit over customer satisfaction. I have waited an entire week before writing this review. I have p year and a half, it feels like they are placing profit over customer satisfaction. I have waited an entire week before writing this review. I have purchased three new cars from the dealership and the first two were great! The first two, "this is our best price and we will give you this (a fair price) for your trade-in", we bought the vehicles. The third purchase in August of 2021 was filled with drama. They offered a very lowball trade-in offer (I can search the internet) and was adamant it was there best offer....okay we passed on the purchase, only to have the sales manager call me three weeks later and agree to the original terms we requested, we still bought the vehicle. During a service visit in August of this year I saw a used Ascent I was interested in and again they made a ridiculously low offer on my trade-in....so I walked away. During another visit in September, I again asked about a used Ascent, restated my desired trade-in value and asked about the remaining maintenance plan I had purchased on my trade-in transferring to the used Ascent, "no problem, it will transfer" I was assured. They did raise the value of the trade in to very close to what I wanted so the numbers worked for me and then the drama began.... "Well now I will have to check with Finance to see if the maintenance plan will transfer", which became "the maintenance plan expires today", which became "okay you have another year on your maintenance plan, but it doesn't transfer", it felt like bait and switch at best! I walked away without purchasing the vehicle. So, know I will keep my trade and this dealer will still perform the maintenance I was asking them to transfer to the Ascent and then a year from now I will drive to Phoenix and trade my car in on an Ascent because I will not purchase another car from this dealership. The only reason I gave this rating three stars is the outstanding service Dan Ford provides in the dealership service department. More

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My whole experience was incredible. Started with CJ who stayed in contact scheduling a time for me to come in and continued with Chris. Very pleased. It did feel like a family environme Started with CJ who stayed in contact scheduling a time for me to come in and continued with Chris. Very pleased. It did feel like a family environment. Everyone was very open and honest as I went from looking at a used car to purchasing a new car. I never felt pressured but I did feel very informed. More

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I had an amazing experience with everyone. Jennifer and Joe were patient and kind with me and all my questions. I highly recommend Tucson Subaru. Jennifer and Joe were patient and kind with me and all my questions. I highly recommend Tucson Subaru. More

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Subaru is known for Love and great commercials. This dealership and all of the people in it exude Kindness and Love. Monica knew what would fit my husband and myself better than I did. She was a jo This dealership and all of the people in it exude Kindness and Love. Monica knew what would fit my husband and myself better than I did. She was a joy to work with. Jennifer in finance was fabulous too!! We laughed a lot and felt so comfortable. Chris and Darla in service were awesome also. Darla helped explain all the icons and gadgets in such a gentile way that made understanding this Ascent very comfortable for me. The technology today can be so overwhelming and she was a love too. What a dynamic team overall. You are lucky to have them. I believe I was a tough customer but they all handled me with love!❤️❤️❤️❤️❤️💙💙❤️❤️❤️❤️❤️ Thankful to All, Cathy and Mickey Seulean More

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Another great service experience with service advisor Dan Ford. With a 7:30 appointment Dan had me and my Forester back on the road at 9:00am following a brake fluid flush, AWD service and multi-point inspec Ford. With a 7:30 appointment Dan had me and my Forester back on the road at 9:00am following a brake fluid flush, AWD service and multi-point inspection. I appreciate being able to wait on my vehicle since I come all the way from Green Valley. More

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