Dealership Experience
5 yrs, 3 mos
Languages Spoken
English
Spanish
464 Reviews
Write a Review464 Reviews of Chris Valencia
May 21, 2024
In March 2024, we took our 2012 Subaru Outback into the service dept. due to check engine light on. We were quoted via text for the replacement of rear and front o2 sensors for $638. Only one was replaced service dept. due to check engine light on. We were quoted via text for the replacement of rear and front o2 sensors for $638. Only one was replaced, but they still insisted that we owed the original price quote. We took it up with Scott Greg, the service manager, who said the text was incorrect, that the cost for the front sensor was $638 and we still owed the original amount in the paper receipt We however had never received a paper receipt, nor agreed to it. It was an extremely unpleasant discussion. We felt we were being taken advantage since we were from out of state and hope that we never need service from Tucson Subaru in the future. As of May 2024, we had to take our Subaru into our service dept. in Montana because now the rear o2 sensor needed to be replaced. This only confirmed in our minds that the original diagnoses was questionable. We indeed needed both sensors replaced and the original quote of $638 was likely an accurate quote for both sensors. More
Other Employees Tagged: Scott Gregg
March 20, 2024
We interacted with probably 10 Subaru associates during the process of purchasing our new Crosstrek. We were met with smiles and answers — especially from Joe and Julio. We feel like Subaru family members. the process of purchasing our new Crosstrek. We were met with smiles and answers — especially from Joe and Julio. We feel like Subaru family members. Our thanks to everyone! More
Other Employees Tagged: Joe Micoletti, Jennifer Duran, Julio Maldonado
March 01, 2024
Mike Henry was completely knowledgable, competent, patient and willing to go that extra mile to make sure that I was happy with my final purchase of my first Subaru! Fantastic customer service in he patient and willing to go that extra mile to make sure that I was happy with my final purchase of my first Subaru! Fantastic customer service in helping the process run smoothly. I have already recommended the Tucson Subaru dealership to friends! Thank you! More
Other Employees Tagged: Scott Buford, Mike Henry, Darla Muckley, Auburn Rasmussen
December 06, 2023
Excellent service. Cannot say enough good things about the service department at Tucson Subaru. Found everyone within the service department to be friendly, welcoming, Cannot say enough good things about the service department at Tucson Subaru. Found everyone within the service department to be friendly, welcoming, kind and patient. Chris ... thank you. You are an absolute pleasure to work with, and I hope to see you whenever my car needs servicing. You have a gift for listening to any concerns and addressing them quickly. Jesse.... thank you for offering additional information for future visits. It is always comforting to know I can count on Tucson Subaru. (Jade thank you for assisting with our other Subaru.) More
Other Employees Tagged: Jesse Friedman, Jade Hilliard
December 03, 2023
I enjoyed making my purchase of a 2024 Subaru Forester at Tucson Subaru. Worked with Monica and she made the transaction very smooth and quick!! She was very responsive and knowledgeable. Everyone there w Tucson Subaru. Worked with Monica and she made the transaction very smooth and quick!! She was very responsive and knowledgeable. Everyone there was extremely helpful. More
Other Employees Tagged: Jesse Friedman, Jade Hilliard, Monica E. Schivone-Rimcoski
October 08, 2023
They took care of me in a way no other dealer has taken care of me! It was the best buying experience I have had. care of me! It was the best buying experience I have had. More
Other Employees Tagged: John Petersavage, Monica E. Schivone-Rimcoski , Louie Ascencio
October 04, 2023
It was an absolute pleasure working with Chris Valencia. He is knowledgable, informative, incredibly helpful, kind, pro-active, and goes the mile for customers. The work that was completed was done to per He is knowledgable, informative, incredibly helpful, kind, pro-active, and goes the mile for customers. The work that was completed was done to perfection. Getting a loaner car was very easy as well. Tucson Subaru Service Dept is exceptional and is the best I've worked with in the 3 states where I've lived over the past 23 years of owning Subarus. Thank you Chris and team Subaru. You are all exceptional! I sure wish I could transport you all to Washington State when I move up there! More
October 03, 2023
Appreciated the exceptional service provided in purchasing our fourth Subaru by CJ Nichols in sales and Jennifer Duran in finance. purchasing our fourth Subaru by CJ Nichols in sales and Jennifer Duran in finance. More
Other Employees Tagged: Jennifer Duran , CJ Nichols 5 star