Costas Hernandez | Page 3

Service advisor did not share a picture of the problem like he said he would, so had to just authorize a repair that I could have very easily performed. Had to speak to the service manager to have him get like he said he would, so had to just authorize a repair that I could have very easily performed. Had to speak to the service manager to have him get the advisor to email the picture. More

by DCA Verified Customer Verified Customer

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Service has declined lately and received wrong information about my vehicle. Not satisfied with their service information about my vehicle. Not satisfied with their service More

by ROBERTMIRANDABARAHONA Verified Customer Verified Customer

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Great service and value. Love how informed you keep your customers as the vehicle is getting serviced! Love how informed you keep your customers as the vehicle is getting serviced! More

by GREEN5FAMILY Verified Customer Verified Customer

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The service center is always prompt and courteous when you get their and do a great job of explaining what will be done. you get their and do a great job of explaining what will be done. More

by Jud Verified Customer Verified Customer

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Costas explained everything in detail. Will ask for him again. Service performed in the time frame I was given at check in. Will ask for him again. Service performed in the time frame I was given at check in. More

by JENNY.DARBY Verified Customer Verified Customer

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Always great job faster I really happy always I bring my car to service!! Thanks all team members car to service!! Thanks all team members More

by serginho_618 Verified Customer Verified Customer

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Service and service writer good. Waiting area, wifi, and amenities like coffee or snacks are unsatisfactory. Waiting area, wifi, and amenities like coffee or snacks are unsatisfactory. More

by chris.r.george1 Verified Customer Verified Customer

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Excellent attention, fast service, and very friendly staff. That's all I can say. Very Good staff. That's all I can say. Very Good More

by Gilbertooropeza Verified Customer Verified Customer

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Those people have a serious issue. My terrible experience started when I went there to trade in my 2022 Camry for a 2025 Camry XSE Sport, simply because this location was the closest t My terrible experience started when I went there to trade in my 2022 Camry for a 2025 Camry XSE Sport, simply because this location was the closest to my home. They gave me a crazily low trade-in offer, even after I showed them a higher official evaluation from CarMax. Out of nowhere, the accounting manager insulted me, saying, “I know people like you—you keep asking for evaluations and will never buy anything.” Feeling completely harassed, I decided to leave. At that point, the salesperson actually grabbed my phone without my permission and tried to open my photos to delete pictures I had taken of their written evaluation. I left immediately after that violation of my privacy and bought the car from AutoNation Toyota instead, who gladly matched the fair CarMax price. Foolishly, I went back to Cobb County Toyota today just to get a tire changed. First, I found out that for a previous tire change, they completely ignored my warranty and forced me to pay full price for a duplicate tire. Then, they recommended replacing three more tires. When I told the tire department manager that I only wanted to replace one today and would budget for the rest later (since they estimated a staggering $350 per tire), he literally told me word-for-word: "If you don't have the money to change tires, why did you buy this car?" Are you guys serious? What is wrong with management here? What kind of customer service is this? I will never step foot in this place again—though I'm sure you don't even care. Stay far away from this dealership. More

by MIKE_MALEK Verified Customer Verified Customer

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Costas was very accommodating and knowledgeable in what our vehicle needs for 90k service, he did a great job of explaining all the things our vehicle acquired during the service. our vehicle needs for 90k service, he did a great job of explaining all the things our vehicle acquired during the service. More

by FLORESJ11 Verified Customer Verified Customer

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