Cosmo Laurino
Cosmo Laurino at Rallye BMW

Cosmo Laurino | Page 39

Service Advisor

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

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4.6
392 Reviews
4.6

392 Reviews

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392 Reviews of Cosmo Laurino

August 19, 2021

Dealership Rating
Employee Rating

It's always a pleasure having my car serviced at Rallye. Professional, courteous service managers. Work done efficiently. Car always returned cleaned. In and out fast More

by PETERKR808
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 19, 2021

Rallye BMW responded

Thank you for taking the time to share your feedback with us, Peter. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 18, 2021

Dealership Rating
Employee Rating

Express details clearly and patiently. Excellent service with very details inside and outside. Also, provide a bright, comfortable, and bigger space for customers. And more... no#1 choice in here. More

by HUANG_101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carol Clark-Muniz, Bret Hines, Larry Kim, Brandon Tibbals , David Diaz, Chy Wiggan

Aug 18, 2021

Rallye BMW responded

We appreciate your business and our team looks forward to serving you again soon!

August 10, 2021

Dealership Rating
Employee Rating

Very nice service, loaner was available as expected and service was completed in a quick manner. Location was taking covid seriously as all staff wearing masks, felt safe bringing car here. More

by FRANTZ.BREA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 10, 2021

Rallye BMW responded

Thank you for taking the time to share your thoughts on working with Cosmo and our team. We're glad to hear we delivered such a great experience!

August 09, 2021

Dealership Rating
Employee Rating

Service has been on the decline since new rules were implemented. Not happy. I have been a long standing customer with several leases - not sure if I will return at the end of my lease. Bring back the p More

by SAHVI007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Christopher Blanco

Aug 26, 2021

Rallye BMW responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please let us know the best way to contact you and we will reach out. We truly appreciate your loyal business.

August 09, 2021

Dealership Rating
Employee Rating

service was fine - but was promised 90 minutes and my son sat there for three and a half hours...was very upset and when asked to continue another time, they said we already started so we cant stop More

by sbach0
Recommend Dealer
Yes
Aug 09, 2021

Rallye BMW responded

Thank you for choosing Rallye BMW--your feedback and rating mean a lot to us. We apologize for the incorrect time estimate and appreciate you bringing it to our attention for the future. We're glad to hear the service was fine, and we hope to see you again!

August 04, 2021

Dealership Rating
Employee Rating

Excellent service department, they always pay attention to detail. Great people… You can easily see just by the way the staff carries themselves how RALLEY sets the bar much higher. I wouldn’t go anywhere More

by EARSH1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carol Clark-Muniz

Aug 04, 2021

Rallye BMW responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 19, 2021

Dealership Rating
Employee Rating

The service experience was smooth and easy. I was given loaner and my tire was replaced in a few hours time. Everyone involved was polite and efficient . More

by SSHABER3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Persaud

Jul 20, 2021

Rallye BMW responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 18, 2021

Dealership Rating
Employee Rating

Service is excellent however the loaner vehicles should be given to clients with a full tank of fuel. I was given 1/4 fuel and had to get off the highway due to congested traffic and had to refuel beca More

by JP658
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Jul 19, 2021

Rallye BMW responded

Thank you for taking the time to submit a review. We are so glad our service team could assist you. We truly appreciate your business. We apologize, however, that there was not a full tank of gas in your loaner. If you would like to further discuss your concerns, feel free to contact us at your convenience.

Jul 19, 2021

JP658 responded

Thank You, no need to discuss further just be aware of this issue

July 08, 2021

Dealership Rating
Employee Rating

Easy to get appointments,good location,service manager was answering every question I had! Technician did a good job,in a timely manner!great service,I recommend it to everyone! More

by BALI0111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 08, 2021

Rallye BMW responded

We appreciate your business and Cosmo and our team looks forward to serving you again soon!

July 06, 2021

Dealership Rating
Employee Rating

Prompt service. Helpful representative. Loaner car available quickly. Kept in contact with me through texts & phone calls regarding the status of my car’s servicing. More

by ultimetmetsfan
Recommend Dealer
Yes

Other Employees Tagged: Martine

Jul 07, 2021

Rallye BMW responded

Thank you for your very kind review. Cosmo and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rallye BMW.

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