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Cosmo Laurino

Overview Reviews (416) Inventory (359)

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Cosmo Laurino

Cosmo Laurino | Page 36

Service Advisor

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

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4.6

416 Reviews

Overview Reviews (416) Inventory (359)

4.6

416 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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416 Reviews of Cosmo Laurino

November 22, 2022

Dealership Rating

Employee Rating

Wonderful experience! So professional and clean! Staff very friendly and experienced in their knowledge of our vehichle. So professional and clean! Staff very friendly and experienced in their knowledge of our vehichle. More

by Janet Z

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Carol Clark-Muniz, Bret Hines, Scott Robinson, Frank Trotta, Brandon Tibbals, Anthony Persaud , Adam Romano, Christopher Williams

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Nov 22, 2022 -

Rallye BMW responded

Hi Janet, Thank you for the great review of our team here at Rallye BMW! We hope to see you again!

November 18, 2022

Dealership Rating

Employee Rating

Very well organized it was a breeze getting in and out very very professional. I loved it. very very professional. I loved it. More

by MARIO28

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 18, 2022 -

Rallye BMW responded

Thank you for the 5-star review of Rallye BMW. We are thrilled to hear that you had a positive and stress-free experience with our team!

November 17, 2022

Dealership Rating

Employee Rating

Joe Lipari is the most professional and knowledgeable salesman that I have ever had! I look forward to buying or leasing another BMW from him. salesman that I have ever had! I look forward to buying or leasing another BMW from him. More

by George Sheinkopf

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joseph Lipari

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Nov 17, 2022 -

Rallye BMW responded

Thank you for the great review, George! We appreciate your support and hope to see you back again at Rallye BMW. Safe travels!

Nov 17, 2022 -

George Sheinkopf responded

Outstanding dealership!

November 15, 2022

Dealership Rating

Employee Rating

Your team members are courteous and professional. As you drive up to the service entrance that early morning smile is welcoming. As you drive up to the service entrance that early morning smile is welcoming. More

by patrickfbrazill

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bret Hines, Frank Trotta

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Nov 16, 2022 -

Rallye BMW responded

Thank you for this great review, Patrick! We are thrilled to hear that our Rallye BMW team has provided the 5-star service that we strive for.

November 14, 2022

Dealership Rating

Employee Rating

Had to visit service center 3 times to replace a trim piece. Communication could’ve been better to let me know ahead of the time piece was not available or damaged while in transit. Did not appreciate wa piece. Communication could’ve been better to let me know ahead of the time piece was not available or damaged while in transit. Did not appreciate wasting time to commute back and forth + waiting room. Time is money. More

by nicholas.liu319

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: David Yavel, Daniel Turin

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Nov 15, 2022 -

Rallye BMW responded

I apologize for the issues you encountered working with us and for the lack of communication on behalf of my team. We strive to deliver a seamless and professional service experience, and it is never our intention to inconvenience our guests. I would appreciate the chance to speak with you directly to see what more I can do to better your time working with us. If you are willing to discuss this further, please feel free to reach out. Best, Chris Blanco - Service Manager - 516-833-4862

October 15, 2022

Dealership Rating

Employee Rating

I needed to replace a run flat tire…Cosmo was able to get the tire as soon as promised and kept me informed of the process….I would recommend Rallye to anyone… the tire as soon as promised and kept me informed of the process….I would recommend Rallye to anyone… More

by Ccohen213

Verified Customer

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

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Oct 17, 2022 -

Rallye BMW responded

It's great Cosmo stepped in to help with your tire replacement! We're happy to hear you can count on Rallye BMW to get the job done. Take care!

October 06, 2022

Dealership Rating

Employee Rating

Service done as expected. The staff was courteous and it didn’t take much time to do the work The staff was courteous and it didn’t take much time to do the work More

by MARCOQUEENS

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Oct 06, 2022 -

Rallye BMW responded

Thank you for the great review! We appreciate your support and hope to see you back again at Rallye BMW. Safe travels!

October 05, 2022

Dealership Rating

Employee Rating

I highly recommend this dealership. Professional, quick service and accommodating. They gave me a loaner each time I needed it. Professional, quick service and accommodating. They gave me a loaner each time I needed it. More

by lanapink12

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Oct 05, 2022 -

Rallye BMW responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Rallye BMW team. Drive safely, and we hope to see you back!

October 01, 2022

Dealership Rating

Employee Rating

all good service wise, no availability for loaners. had to rent a car for four days. had to rent a car for four days. More

by WAGSLI

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Christopher Blanco

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Oct 03, 2022 -

Rallye BMW responded

Thank you for leaving Rallye BMW a positive review. We are glad that all your required services were completed to your satisfaction. We would also like to apologize for not having a loaner vehicle available and hope to improve this for our guests moving forward. Take care, and we look forward to seeing you again in the future. Chris Blanco - Service Manager - 516-833-4862

September 19, 2022

Dealership Rating

Employee Rating

Worst service experience I’ve had in 11 years and 8 BMW’s. All this over a 108 dollar oil change. Lost a brand custom. I would never go back and would advise others to steer clear. BMW’s. All this over a 108 dollar oil change. Lost a brand custom. I would never go back and would advise others to steer clear. More

by JASONMCG245

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Report | Print

Sep 20, 2022 -

Rallye BMW responded

I'm very sorry to see your review. We strive to provide fair and competitive rates within the current market, and I apologize if our oil change price was higher than anticipated. We appreciate your feedback and will take it into consideration as we work to improve our customers' experiences. If you'd be willing to provide further contact information, we would like to reach out. Thank you, Christopher Blanco - Service Manager - 516-833-4862

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