Cosmo Laurino
Cosmo Laurino at Rallye BMW

Cosmo Laurino | Page 34

Service Advisor

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

Contact Me
4.6
416 Reviews
4.6

416 Reviews

Write a Review

416 Reviews of Cosmo Laurino

February 13, 2023

Dealership Rating
Employee Rating

Love this dealership, everyone is always friendly, attentive and knowledgeable!! Would highly recommend to all! More

by LOUISEFARRELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon

Feb 13, 2023

Rallye BMW responded

We're certainly a fan of yours so thank you for recommending Rallye BMW! If there is anything else we can do for you down the road, please let us know. Take care!

February 13, 2023

Dealership Rating
Employee Rating

Over charging customer and no communication on repairs. Do not tell you what repairs are stemmed from. Manager fabricated information More

by ISIAHFRANK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 14, 2023

Rallye BMW responded

This feedback is concerning to receive, as it is never our intention to overcharge or miscommunicate with our customers. I would appreciate the chance to step in and assist you. If you would consider sharing some additional information about your visit, here is my contact info. Thank you, Chris Blanco - Service Manager - 516-833-4862

February 11, 2023

Dealership Rating
Employee Rating

Very good service. Staff is great and the whole process was very easy. They even cleaned the car like new. More

by ben.mason.ny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 13, 2023

Rallye BMW responded

Thank you, Ben! We're glad that the Rallye BMW team impressed you and delivered a positive service experience. Have a nice day!

February 10, 2023

Dealership Rating
Employee Rating

Car service took a long time to arrive at dealership. no loaner car was available even though I had an appointment which was made 3 days in advance More

by Dagnell10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carol Clark-Muniz, Bret Hines

Feb 13, 2023

Rallye BMW responded

Thank you for sharing your feedback to help us improve. I am very sorry for the delay in completing your vehicle and that we did not have a loaner available. If there is anything else you feel would be important to share with me, please don't hesitate to reach out. Thank you, Chris Blanco - Service Manager - 516-833-4862

February 09, 2023

Dealership Rating
Employee Rating

I was quoted a price for an oil change which I signed off on. The next morning I got a call that they didn’t realize my car was diesel (which is clear by the make of my car) and was quoted a much higher pric More

by Lauren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 09, 2023

Rallye BMW responded

Lauren, your review is disappointing to read. This does not sound like the attentive professionalism I expect from our team, and I apologize for any mix-up in regard to your car type, price quote, and completing your oil change. I understand you're upset and I'm very sorry we've lost your business, but your review will help us make improvements in the future, so thank you for sharing your experience. Please provide me with your information so I can discuss the situation further. Thank you, Chris Blanco - Service Manager - 516-833-4862

February 07, 2023

Dealership Rating
Employee Rating

The dealership is run the correct way. Customer seems to be priority one there. They definitely go out of there way for you More

by NICK@BENMASTCPAS.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aldemar Cagua

Feb 07, 2023

Rallye BMW responded

Nick, thank you for the review! We are so glad to hear that you had a successful service experience working with the Rallye BMW team. Drive safely, and we hope to see you back again down the road!

February 01, 2023

Dealership Rating
Employee Rating

The car was picked up with the minimum fuss. Cosmo keep me informed and was transparent and very helpful throughout the experience .Having to go and pickup was not great. More

by PEREZBOB1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 01, 2023

Rallye BMW responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with Cosmo and the Rallye BMW team. Drive safely, and we hope to see you back again down the road!

January 31, 2023

Dealership Rating
Employee Rating

I am very pleased. They are very accommodating and do great work!! Thank you very much!! More

by eliversh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 31, 2023

Rallye BMW responded

Thank you for this great review of Rallye BMW! We are glad to have you as a customer.

January 27, 2023

Dealership Rating
Employee Rating

I would say good service but not great. I need to call several times to service advisor for updates. More

by Moks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 27, 2023

Rallye BMW responded

I apologize for the issues you encountered getting in touch with my team. We strive to deliver attentive service, and we will be sure to use this feedback to improve in the future. If there is anything more we can do to assist you or better your time working with us, please feel free to reach out. Best, Chris Blanco - Service Manager - 516-833-4862

December 20, 2022

Dealership Rating
Employee Rating

It's always a pleasant experience at Rallye. The work was finished in a timely manner, as always the staff was professional and courteous. More

by JTP718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 20, 2022

Rallye BMW responded

Thanks for the five stars! The Rallye BMW team is happy to hear you are satisfied with our services. Until next time!

...
34
...

Dealership Inventory (359 Vehicles)

new 2027 BMW X7 car, priced at $96,550
2027 BMW X7
new
Brooklyn Grey Metallic exterior
Automatic
All-wheel Drive
used 2026 BMW 530 car, priced at $61,998
2026 BMW 530
used
Black Sapphire Metallic exterior
Automatic
All-wheel Drive
used 2024 BMW X3 car, priced at $54,998
2024 BMW X3
used
Phytonic Blue Metallic exterior
Automatic
All-wheel Drive
new 2027 BMW 550e car, priced at $85,565
2027 BMW 550e
new
Brooklyn Grey Metallic exterior
Automatic
All-wheel Drive
new 2026 BMW 530 car, priced at $66,615
2026 BMW 530
new
Phytonic Blue Metallic exterior
Automatic
All-wheel Drive
new 2027 BMW 530 car, priced at $67,865
2027 BMW 530
new
Black Sapphire Metallic exterior
Automatic
All-wheel Drive