Cory McConville
Cory McConville at BMW of Westlake
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Cory McConville

Service Advisor

BMW of Westlake

24690 Sperry Drive
Westlake, OH 44145

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4.8
343 Reviews

Dealership Experience

3 yrs, 4 mos

4.8

343 Reviews

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343 Reviews of Cory McConville

December 03, 2024

Dealership Rating
Employee Rating

Excellent customer service. I Love the videos showing me exactly what's going on with my car. More

by THURMAN.CAMPBELL721
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

December 02, 2024

Dealership Rating
Employee Rating

I am very pleased with your service center. Very efficient and always do a great job More

by FW
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Dec 03, 2024

BMW of Westlake responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

December 02, 2024

Dealership Rating
Employee Rating

My car died after being serviced at this dealership. I had to have it towed there and have had to call multiple times to try to get information, and after 5 days, still no idea what is wrong with my ca More

by KTMC9292
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 03, 2024

BMW of Westlake responded

We work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience.

November 25, 2024

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Employee Rating

I think everything went fine. I asked a few questions and Cory did respond back with answers on those issues. More

by MJMILCHEN
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Recommend Dealer
Yes
Nov 26, 2024

BMW of Westlake responded

Thank you; we appreciate your feedback!

November 24, 2024

Dealership Rating
Employee Rating

The service department is the best. Brittaney is just absolutely amazing. Couldn't ask for a better experience. More

by NAHHH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 26, 2024

BMW of Westlake responded

Your wonderful feedback and rating mean a lot to us.

November 22, 2024

Dealership Rating
Employee Rating

Excellent service at BMW Westlake! The team were professional, efficient, and ensured my car was in top condition when I left. I Highly recommend them for exceptional care and expertis More

by Sean M. C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 22, 2024

BMW of Westlake responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

November 22, 2024

Dealership Rating
Employee Rating

Job got done on time and correctly. Communication is fantastic. Car was washed and clean. More

by Primrose
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Nov 25, 2024

BMW of Westlake responded

Primrose, we are so pleased you enjoyed your visit to BMW of Westlake!

November 22, 2024

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Employee Rating

Always efficient, friendly service with a nice car wash. Dealership shop was always clean as was the waiting area with refreshments!! More

by pattysue523
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Nov 25, 2024

BMW of Westlake responded

Pattysue, thank you for sharing your positive experience!

November 22, 2024

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Employee Rating

I have bought 2 cars from Jerry. He’s honest and not pushy. Helped me find the right car at the right time More

by Cpannent
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jerry Mancini

Nov 25, 2024

BMW of Westlake responded

We really appreciate your feedback!

November 22, 2024

Dealership Rating
Employee Rating

Efficient and fast service. Excellent communication and description of service. The car was washed and ready in an hour. Well done! More

by HECOHRS
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Nov 25, 2024

BMW of Westlake responded

Thank you for your kind words and this wonderful review!

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