Christian Lobo | Page 6

I always have an outstanding experience at the service center. This is the only place I have my Highlander serviced, it is where I bought it and it’s the second Highlander I’ve purchased from the dealersh center. This is the only place I have my Highlander serviced, it is where I bought it and it’s the second Highlander I’ve purchased from the dealership and the second Highlander I have had serviced at the dealership. The staff is cordial and helpfu. More

by cawood65 Verified Customer Verified Customer

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The people are friendly, they listen to you and provide answers to my questions in a way that I could understand answers to my questions in a way that I could understand More

by tdwilliams1 Verified Customer Verified Customer

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When I dropped off my car for it's regular 15,000 mile service I requested they check the tires because the sensor was occasionally coming on the week up to bring it in for service. While I had no issues service I requested they check the tires because the sensor was occasionally coming on the week up to bring it in for service. While I had no issues with the oil change, the sensor came back on again a couple days later when we had another round of cold air and stayed on. This leads me to believe they ignored my request to check the tires, or didn't bother to put more air into them. Since I stopped to top off the tires I have had no issues with the sensor staying on. Up util this point service has been okay. I do wish they would include vacuuming the floorboards as part of the regular service. More

by churchill05 Verified Customer Verified Customer

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Very much appreciated the clarity, service and convenience of the 6 month checkup at Koons Arlington. convenience of the 6 month checkup at Koons Arlington. More

by sarahschellpfeffer Verified Customer Verified Customer

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The service team explained all the services and were accurate in their estimate of how long the service would take. accurate in their estimate of how long the service would take. More

by chris.letendre Verified Customer Verified Customer

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been a couple times now, never had issues or felt pressured imto some xx service pressured imto some xx service More

by neutralwanderer Verified Customer Verified Customer

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I waited for my car and the service rep kept me updated on how the service was going. on how the service was going. More

by jeanhurley Verified Customer Verified Customer

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Fantastic communication. Daniel Garcia is the best advisor at Koons! Daniel was patient and understanding with a concern I had and was more than accommodating to seek a solu Daniel Garcia is the best advisor at Koons! Daniel was patient and understanding with a concern I had and was more than accommodating to seek a solution. Thank you!!! More

by eempty Verified Customer Verified Customer

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Great prompt service in less time than expected, very professional and friendly staff, comfortable waiting area professional and friendly staff, comfortable waiting area More

by aliciagnese Verified Customer Verified Customer

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Christian Gudiel did an outstanding job providing thorough information and alternatives. and keeping me up to date when a part needed to be ordered. Frequent status reports. . Car was ready earlier thorough information and alternatives. and keeping me up to date when a part needed to be ordered. Frequent status reports. . Car was ready earlier than expected. Would recommend highly.. More

by JOANNE150 Verified Customer Verified Customer

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