Fast, polite, not too expensive, and the help from
Christian was great; he's an asset.
Christian was great; he's an asset.
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by hsj
Verified Customer
Verified Customer
Service Price Transparency
Nov 25, 2025 -
Koons Arlington Toyota responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
The service team at Koons is top notch.
I always look forward to working with Christian and his team!
I always look forward to working with Christian and his team!
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by ciccarelli3
Verified Customer
Verified Customer
Service Price Transparency
Nov 22, 2025 -
Koons Arlington Toyota responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Koons Arlington Toyota!
Christian Lobo is a a delight to work with.
Thank you for providing desks where we can work while we wait.
Thank you for providing desks where we can work while we wait.
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by DANIELZIM
Verified Customer
Verified Customer
Service Price Transparency
Nov 22, 2025 -
Koons Arlington Toyota responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Koons Arlington Toyota. We look forward to having you as one of our valued customers for many more years to come!
Good support from Christian keeping me informed on the
service and price for the tires
service and price for the tires
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by kruce
Verified Customer
Verified Customer
Service Price Transparency
Nov 19, 2025 -
Koons Arlington Toyota responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Koons Arlington Toyota.
Always get prompt and very efficient service at a
reasonable price. Long-standing problems all fixed and follow up was very helpful
reasonable price. Long-standing problems all fixed and follow up was very helpful
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by lproperjr
Verified Customer
Verified Customer
Service Price Transparency
Nov 18, 2025 -
Koons Arlington Toyota responded
Thanks for sharing about your experience with Koons Arlington Toyota. We appreciate your business and hope to see you again soon!
Simple reason for the low rating: I brought my 2020 Camry
in for routine maintenance. A couple of years earlier I had purchased the extended maintenance plan, which gives you five visits for an oil change an
in for routine maintenance. A couple of years earlier I had purchased the extended maintenance plan, which gives you five visits for an oil change and other basics. After I got home and looked at my bill for that last visit, I saw that I had been charged $65 for the extended maintenance. I wrote Chris and he said that was a mistake and he would refund the money. Nothing happened. I wrote him a couple of more times and each time he said the refund would be forthcoming. Still nothing. Finally, I wrote him one more time and never heard back. $65 is not going to make or break me. And I'm sure it won't hurt Koons if it sends me the $65. The issue now is, will the company live up to its obligations.
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by mannyschiffres
Verified Customer
Verified Customer
Service Price Transparency
Koons Arlington Toyota has taken good care of my car for
the past 15 years. They are thorough in their work, and that gives me peace of mind.
the past 15 years. They are thorough in their work, and that gives me peace of mind.
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by phil.meilman
Verified Customer
Verified Customer
Service Price Transparency
Nov 17, 2025 -
Koons Arlington Toyota responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Efficient service.
Would have been better if Koons did not try to upsell with non-essential work.
Would have been better if Koons did not try to upsell with non-essential work.
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by ctimura
Verified Customer
Verified Customer
Service Price Transparency
Nov 17, 2025 -
Koons Arlington Toyota responded
Thank you for choosing Koons Arlington Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
The Service Department is outstanding!
Christian Lobo and his colleagues are professional and courteous. They are helpful in assessing what needs to be done. The service technicians are e
Christian Lobo and his colleagues are professional and courteous. They are helpful in assessing what needs to be done. The service technicians are excellent! We have used this service department exclusively since we bought our first Toyota at Koons in 2002.
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by ralph30
Verified Customer
Verified Customer
Service Price Transparency
Nov 16, 2025 -
Koons Arlington Toyota responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Koons Arlington Toyota!
Great service.
Excellent communication, they reached out even earlier than expected when my vehicle was ready.
Excellent communication, they reached out even earlier than expected when my vehicle was ready.
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by geoliao
Verified Customer
Verified Customer
Service Price Transparency
Nov 06, 2025 -
Koons Arlington Toyota responded
Thanks for sharing your thoughts about your experience with Koons Arlington Toyota. We appreciate your business and hope to see you again soon!
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