Oscar Canales

The service the people were always polite, and client oriented. Especially David Garcia, always nice. oriented. Especially David Garcia, always nice. More

by sbadeeva Verified Customer Verified Customer

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Service good, but told us wait would be 1. 5 hours so ubered home. Then got called 15 min later when I arrived home to come back at get my car. Would have been nice to know it would only be 20 5 hours so ubered home. Then got called 15 min later when I arrived home to come back at get my car. Would have been nice to know it would only be 20 min not 90 min of servicing. More

by jg2656 Verified Customer Verified Customer

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Koons Arlington toyota is very professional and timely. I did not have to wait long for them to service my vehicle. It was very easy and quick to set an appointment as well. I did not have to wait long for them to service my vehicle. It was very easy and quick to set an appointment as well. More

by ejarichardson22 Verified Customer Verified Customer

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Was able to drop off my vehicle and waited in the lobby. Was ready within a hour Was ready within a hour More

by bfhshumayun Verified Customer Verified Customer

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Courteous and efficient service! The rides to and from work were also greatly appreciated! Thank you! The rides to and from work were also greatly appreciated! Thank you! More

by J-808 Verified Customer Verified Customer

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The staff are very personable, helpful and efficient. Very different from my impression of other dealerships. Very different from my impression of other dealerships. More

by nanogallop Verified Customer Verified Customer

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Thorough work, easy to schedule, plenty available slots, friendly service, will go back, timely work friendly service, will go back, timely work More

by tumnus22003 Verified Customer Verified Customer

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My experience with the folks at the desk and the associates checking me in was excellent. I would rate them 10/10. They were super friendly and super nice. My experience with the actual service associates checking me in was excellent. I would rate them 10/10. They were super friendly and super nice. My experience with the actual service department was horrible. For how much money I paid, they do an absolute dismal job. Twice, they have failed to put the sticker for the next mileage check in. They also failed to reset my maint required light. They seem to be in a rush, clumsy, and absolutely careless. They seem to be more fixated on cranking out numbers than actually doing a good job. Once my warranty ends with Koons, I'm going to a new shop with better professionalism. More

by AD Verified Customer Verified Customer

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Great service. Great communication. Easy to work with. Will use them again for future work. Great communication. Easy to work with. Will use them again for future work. More

by kellyf Verified Customer Verified Customer

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Good communication, consistent messages, and fast service. Appreciated the friendly faces and the shuttle to work service. Appreciated the friendly faces and the shuttle to work More

by millerkel74 Verified Customer Verified Customer

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