Chris Lowenthal | Page 2

Larry and Chris Lowenthal from Arrigo Sawgrass Dodge Chrysler Jeep and Ram help me get a Jeep Gladiator Chrysler Jeep and Ram help me get a Jeep Gladiator More

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Very wonderful experience. The staff was very knowledgeable and helped me with every situation. I had one of the best experiences I’ve had at a dealership in a long time. Can’t The staff was very knowledgeable and helped me with every situation. I had one of the best experiences I’ve had at a dealership in a long time. Can’t wait to return. More

by Scatpack Verified Customer Verified Customer

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Great experience, Chris and Larry were very helpful! Thanks for all the help. Love the new truck! Thanks for all the help. Love the new truck! More

by CHUCKTURAY Verified Customer Verified Customer

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Larry and Chris Lowenthal and Rudy in service were great. Awesome customer service would recommend this dealer. Awesome customer service would recommend this dealer. More

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I live in Houston Texas. I get my Rubicon serviced in Sawgrass. Yes..the service and care is that good. I get my Rubicon serviced in Sawgrass. Yes..the service and care is that good. More

by yannickwlh Verified Customer Verified Customer

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This Arrigo Dealer is so great, good people talk to you very nice and great very nice and great More

by karyymrc20 Verified Customer Verified Customer

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I’ve been using Arrigo Sawgrass for 10 years. The sales guys I use and the service department have always been great. The sales guys I use and the service department have always been great. More

by MaximaGuy2016 Verified Customer Verified Customer

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From the very start, Chris provided an outstanding experience by presenting several vehicle options that closely matched my preferences and needs. Throughout the process, he was consistently responsiv experience by presenting several vehicle options that closely matched my preferences and needs. Throughout the process, he was consistently responsive and transparent, taking the time to clearly explain details and answer questions without any pressure. The negotiation felt collaborative and fair, and we ultimately landed on an outcome that I was very comfortable with. His professionalism and openness made what can often be a stressful process genuinely pleasant. My experience with Leslie Sanchez, the dealership’s finance manager, only reinforced how positive the entire process was. She took the time to clearly explain the current interest rate environment as it related to my specific credit profile, including how factors like down payment and loan-to-value can influence the final rate. Leslie also walked me through a range of additional features and options available, explaining each one thoroughly while allowing me to make decisions without any pressure. I truly appreciated her consultative approach and the transparency she brought to the process—it made the experience both informative and comfortable. More

by ROBKUBILIS Verified Customer Verified Customer

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Larry & the rest of the staff were so professional, curious, & make the sale so pleasant. curious, & make the sale so pleasant. More

by aldager61 Verified Customer Verified Customer

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This was a situation from the start. I was on line and expressed interest on the car and filled out all the information requested on line including prequalifying. That same evening I re I was on line and expressed interest on the car and filled out all the information requested on line including prequalifying. That same evening I received a call from internet sales advising the car was available. I advised I would be up to see it on Thursday, or Tuesday if I could clear the time. This took place Monday evening. I came up the next day Tuesday from Key Largo. I was meet by Jose and after about 45 minutes of waiting he comes and says he has good news and bad news. The car was available but was ut on loan. Why did the internet sales people not say that before I drive 2 hours up there. Then he works up a price that was almost 10k higher then the Sale Price in the internet posting. His reason was that I didn't quantify for all the incentives. When questioned he stated that no-one qualified for all the incentives. I told him I would only settle for the Sale Price as advertised. Jose goes to the manager and comes back with a price 6k higher then the sale price. We were walking out when a manager intervened. I told him (Chris I believe) the story and what I was only willing to pay the Sale Price as posted. Chris comes back with a 40k price. I said no and started to leave. He said would I compromise and I said 37500 out the door. He agreed. Then we had to wait over an hour to see the finance guy. Then wee sat there while he fills out all the paper work on the electronic signature board. The last document is the finance agreement which showed 41,000 approx. amount, if I had not caught that it would of been to late and I told the finance guy the agreed about with Chris was 37,500 out the door. So he had to start all over. Total time there as 6 hours. Totally unacceptable. The the car was 36 hours to get delivered to us because they had trouble retrieving it from Loan. Last but not least the charge cord that I ask 3 times to both Jose and Orlando to check and make sure it was there. As expect it was not and Orlando said it was not included even thought it is stated in the documents advertising from Chrysler that it is. Orlando stated it would be sent to me. I'm still waiting. The only reason I persisted was the Sale Price that was advertised was a good deal. A buyer should be able to pay the sale price without the hassle. Terrible service and a lot of deception. Only positive is I am satisfied with the deal that I had to keep watch for. The financial person change of loan amount was very very unprofessional. More

by tedmigala Verified Customer Verified Customer

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