Chris Haley

I have been a loyal Schaumburg Toyota Customer for over 40 years. In that time span our family have purchased 4 Camrys, 1 Corolla, 2 Rav4s, 3 minivans, 3 Highlanders, and 1 Scion - 14 vehicles in all. Two 40 years. In that time span our family have purchased 4 Camrys, 1 Corolla, 2 Rav4s, 3 minivans, 3 Highlanders, and 1 Scion - 14 vehicles in all. Two individuals in particular continue to draw us back to Schaumburg Toyota - Chris Haley & Jerry McDuffie. Their attitude and friendliness is above and beyond. It's not always about buying a car. They want to know about your family, your health. They take the time to learn about your situation. Even when I have a vehicle in for service and they see me in the waiting area they take sometime to come over to talk. Besides these 2 individuals we have had nothing but positive contact with service managers as well. They do a great job at spelling out what your vehicle needs for service. Angelo & Gloria More

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Great experience! Peter was super friendly, knowledgeable on the product and the process, was straightforward and easy to deal with. Mike from the Finance room took Peter was super friendly, knowledgeable on the product and the process, was straightforward and easy to deal with. Mike from the Finance room took his time to explain everything to me and made sure I really understood everything that was happening. I got a great deal and love my new car! More

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Thanks for doing great work. My Sequoia is a beast! I trust your mechanics that take care of my truck. My Sequoia is a beast! I trust your mechanics that take care of my truck. More

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Stay away from this dealership. The service MANAGER brain washed and talked the buyer out of buying my car even though the inspection showed no major issues with my vehicle other th The service MANAGER brain washed and talked the buyer out of buying my car even though the inspection showed no major issues with my vehicle other than rear brakes were 50% left, and tires need replaced. They told my buyer not to buy my vehicle and misrepresented the value of my vehicle . Since they could not sell a car to my buyer the service MANAGER deterred the buyer from my vehicle . The service manager is not qualified to appraise vehicles. Save your money and time and go somewhere else for service / inspection. More

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I want to specifically acknowledge Craig Widenhoefer, in the service department for his professionalism and great service. I have never had such service as I have received at Schaumburg. I have been going the service department for his professionalism and great service. I have never had such service as I have received at Schaumburg. I have been going there for 12 year's and I will never go anywhere else. From Chris Haley the General Manager down to the cleaning lady are so polite and friendly. When I buy my next Toyota I will go see Jerry McDuffie, I have had Toyota since 1979 and I'll never have a different car. Thank you for having a GREAT TEAM. Martha Mika More

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The best. Specially Ali Savoji. Best price and best services. I recommend this place to anyone who wants to buy a car to visit. Good people services. I recommend this place to anyone who wants to buy a car to visit. Good people More

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Beautiful dealership! Bought a Supra and could not be happier. Obviously I love the car. Thanks for smooth transaction. The salesmen and managers are champions. happier. Obviously I love the car. Thanks for smooth transaction. The salesmen and managers are champions. More

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Very professional and fast service with great prices. My daughter has gone to Schaumburg Toyota for the past 2 years and has also had a great experience. We love our 2 Toyota RAV4s, thank you Toyota!!! daughter has gone to Schaumburg Toyota for the past 2 years and has also had a great experience. We love our 2 Toyota RAV4s, thank you Toyota!!! More

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Service manager Mike And service writer Randy as always we’re fantastic. They always take time from there busy schedule to make sure we are taken care of. we’re fantastic. They always take time from there busy schedule to make sure we are taken care of. More

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Worst experience ever I bought used BMW X5 from Schaumburg Toyota on June 22, 2019. I paid full amount and no financing. The dealership didn't do any inspection on the vehi I bought used BMW X5 from Schaumburg Toyota on June 22, 2019. I paid full amount and no financing. The dealership didn't do any inspection on the vehicle before giving it to me. As per FTC, dealership is required to give buyer's guide also. I reported oil leak and various other issues within 2 hours of purchase. They said as per Illinois Law, I have 15 days to report issues on used car so take vehicle back and give them consolidated list of issues. After 8 days, I submitted picture of engine light, gasket issue, compressor issue and various others. They took my BMW X5 and told me that their service staff hourly rate is high so instead of fixing it at their service center, they sent it to JC's auto care in Schaumburg. JC's auto care kept it for 2 months and within those 2 months, JC's reported to me that my BMW X5 is dead. It cannot even get started anymore. I reported to Schaumburg Toyoya and later I got a call from Mr. Joe Shoemaker ( General manager or Sales ) on July 24, 2019 and he acknowledged that BMW X5 is not working at all. He said we can trade-in that vehicle for you and get you a new vehicle from our inventory or fix this vehicle. I told him that it makes no sense to do patch work on it because it will be reported on CARFAX and the vehicle value will go down 70% within a month of purchase. I went to Schaumburg Toyota. The used car manager was on different page. He said if we trade in your vehicle, we will not give you full money. You will lose money on your vehicle considering it's current condition. I told him that condition is because of you and not me. After I showed him Attorney general's web page on used car and spoke to Secretary of State police in front of him, he said he will talk to General manager and get back to me. After 3 weeks, I got a call that BMW X5 is ready for pick up. I told them who told you to fix it. It has to be replaced with a different vehicle. They said it was decided by general manager. I picked my BMW X5 and right outside Schaumburg Toyota service center, it was making loud noise and oil leak. I immediately reported to Mr. Chris who is general manager. He said we spent enough on this vehicle now it is your problem. After argument he said take it to JC's they should fix it. I told him that you guys have to take it not me. He said nothing he will do about it. I have to take it to JC's only. I had a fracture and I was going from Schaumburg Toyota and JC's auto care. After I went to JC's they told me that sorry we are not capable of fixing BMW issues. It would be better if BMW service center looks at it. BMW dealership quoted $18,000 to fix it. I informed sales person named James from whom I bought this vehicle and he just walked away. I paid full cash for this BMW X5. After 4 months, I didn't receive title so I reported to them. Their finance department screwed title also. The title had lien on Schaumburg Toyota instead of me even though there was no financing. I tried to trade in my BMW X5 at Patrick BMW Schaumbug and bought new BMW X3. The patrick BMW gave me inspection report before I can take vehicle. They told me that their BMW X3 has minor oil leak so I should get a different vehicle. This was expected from Schaumbug Toyota too. I cannot trade in my BMW X5 to Patrick BMW as Schaumburg Toyota has still not given my vehicle title. Mr. Robert said he will dispatch it within a week. The trade-in value will be 90% less than the price I paid to Schaumburg Toyota even though I have hardly driven this vehicle. Summary: Neither sales person, finance department or manager handled the situation properly. I am now going to lose all money within 4 months out of which 2 months the vehicle was at JC's auto care, Schaumburg, IL. Only Mr. Joe Shoemaker was somewhat helpful so I have given one star. More

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