Mike Krueger

They flat out did not want to help me because it was too much work administratively. Rafael Sanchez reluctantly approached and tried to understand by issue of the front camera not functioning as expected. I much work administratively. Rafael Sanchez reluctantly approached and tried to understand by issue of the front camera not functioning as expected. I only recently had purchased my 2023 4Runner used with Toyota Certified Warranty- I was assured this would be something covered so I wasn't worried. However, because I was from out of state, Rafael took that context to deny me any assistance. He claimed it would be "a lot of phone calls and probably take a long time to get parts if it's even covered" which should be up to the customer to decide honestly. I assured him I would be in town long enough and he just refused and said I should take it back to the original dealer, which was at no point what I'd expect when I just paid so much money for a new, albeit used, car under warranty. He also mentioned it's not a critical item so it's fine to just keep using the car. This is an infuriating experience I've never been so baffled. Just because dealing with your corporate warranty department is a headache, does not give you the right to deny service when I am under said warranty. Horrible impression. Further, when customer care reached out saying I missed my appointment ( I didn't) I explained the situation again, hoping anyone would care enough to make it right without me chasing them down. Unfortunately not, the nice gal who replied to my email said she was passing the info along to Mike Krueger so he can personally follow up. Surprise, complete silence. Terrible experience over all, unfortunately looks like this is a trend in the area so still on the hunt for a service department that won't be so lazy or dismissive. More

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Service advisor, Steve Krueger and mechanic/technician Nate do a great job for keeping me informed what needs to be done with the vehicle as well as cost and time. Always have a great experience when hav Nate do a great job for keeping me informed what needs to be done with the vehicle as well as cost and time. Always have a great experience when having my car serviced at Schaumburg TOYOTA Also, waiting area is clean, comfortable, and well maintained. More

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Steve Krueger, my service advisor is always very professional, friendly and helpful. Consistently keeps me updated with pricing any issues and approximate time of service and or repair. I have purch professional, friendly and helpful. Consistently keeps me updated with pricing any issues and approximate time of service and or repair. I have purchased several cars from Schaumburg TOYOTA and always have my vehicles serviced at this dealership. All departments work very well together. Jerry my salesman and is consistently helpful when searching for a new or new used vehicle. The waiting area is clean and well-maintained. other service advisors I have encountered Rafael and Craig always very pleasant and easy to deal with as well -Schaumburg Toyota Is consistently professional, friendly and does excellent work. More

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The Resnick Group of Dealerships has always treated us with fair deals for us and for them - sales and service. We would recommend them to anyone and everyone who has the need for a new car, used car, or with fair deals for us and for them - sales and service. We would recommend them to anyone and everyone who has the need for a new car, used car, or service of your Toyota or Lexus! More

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Everyone here is great! Been coming for years and never had a problem! Great service! Been coming for years and never had a problem! Great service! More

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I have been a schaumburg toyota customer for over 45 years. I have always received nothing but the best service and care. Always impressed with the professionalism of this dealership from sales to ser years. I have always received nothing but the best service and care. Always impressed with the professionalism of this dealership from sales to service More

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The service department is top notch; the service writer teams always are effective, efficient, and informative. And coffee is available. What more could I ask? teams always are effective, efficient, and informative. And coffee is available. What more could I ask? More

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The best customer service keeps me coming back now for over 25 years! Thank you! over 25 years! Thank you! More

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Mike Krueger service director had his IT changed offer date to expired after the service took place and did not honor SchaumburgToyota.com website promotion. I have proof. I took the screenshot of the onl date to expired after the service took place and did not honor SchaumburgToyota.com website promotion. I have proof. I took the screenshot of the online offer before and after. Had to pay double of what was advertised. I will talk to corporate office about UNFAIR PRACTICES ACT. "The Act prohibits the use of unfair or deceptive acts or practices, including the use of deception, fraud, misrepresentation, and SUPPRESSION OF MATERIAL facts. While the Act provides this general definition, it also contains a number of specific actions that are considered to be violations of the law." More

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wonderful professionals get the job done quickly without unnecessary expense. I recommend having your Toyota serviced at this dealer unnecessary expense. I recommend having your Toyota serviced at this dealer More

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