Rafael Sanchez

They flat out did not want to help me because it was too much work administratively. Rafael Sanchez reluctantly approached and tried to understand by issue of the front camera not functioning as expected. I much work administratively. Rafael Sanchez reluctantly approached and tried to understand by issue of the front camera not functioning as expected. I only recently had purchased my 2023 4Runner used with Toyota Certified Warranty- I was assured this would be something covered so I wasn't worried. However, because I was from out of state, Rafael took that context to deny me any assistance. He claimed it would be "a lot of phone calls and probably take a long time to get parts if it's even covered" which should be up to the customer to decide honestly. I assured him I would be in town long enough and he just refused and said I should take it back to the original dealer, which was at no point what I'd expect when I just paid so much money for a new, albeit used, car under warranty. He also mentioned it's not a critical item so it's fine to just keep using the car. This is an infuriating experience I've never been so baffled. Just because dealing with your corporate warranty department is a headache, does not give you the right to deny service when I am under said warranty. Horrible impression. Further, when customer care reached out saying I missed my appointment ( I didn't) I explained the situation again, hoping anyone would care enough to make it right without me chasing them down. Unfortunately not, the nice gal who replied to my email said she was passing the info along to Mike Krueger so he can personally follow up. Surprise, complete silence. Terrible experience over all, unfortunately looks like this is a trend in the area so still on the hunt for a service department that won't be so lazy or dismissive. More

Report | Print

Service advisor, Steve Krueger and mechanic/technician Nate do a great job for keeping me informed what needs to be done with the vehicle as well as cost and time. Always have a great experience when hav Nate do a great job for keeping me informed what needs to be done with the vehicle as well as cost and time. Always have a great experience when having my car serviced at Schaumburg TOYOTA Also, waiting area is clean, comfortable, and well maintained. More

Report | Print

Steve Krueger, my service advisor is always very professional, friendly and helpful. Consistently keeps me updated with pricing any issues and approximate time of service and or repair. I have purch professional, friendly and helpful. Consistently keeps me updated with pricing any issues and approximate time of service and or repair. I have purchased several cars from Schaumburg TOYOTA and always have my vehicles serviced at this dealership. All departments work very well together. Jerry my salesman and is consistently helpful when searching for a new or new used vehicle. The waiting area is clean and well-maintained. other service advisors I have encountered Rafael and Craig always very pleasant and easy to deal with as well -Schaumburg Toyota Is consistently professional, friendly and does excellent work. More

Report | Print

Everyone here is great! Been coming for years and never had a problem! Great service! Been coming for years and never had a problem! Great service! More

Report | Print

I give these guys credit for always being clear and straightforward about what needs done and how much it will cost. I never have to worry about my car. straightforward about what needs done and how much it will cost. I never have to worry about my car. More

Report | Print

Randy is very attentive. It is enjoyable dealing with him, very professional. I try to always get him when I pull in for service. It is enjoyable dealing with him, very professional. I try to always get him when I pull in for service. More

Report | Print

The dealership was nice and cordial with the Highlander. We had a nice easy-going demeanor and stuck to it We had a nice easy-going demeanor and stuck to it More

Report | Print

Schaumburg Toyota was exceptional throughout the process for buying my hybrid vehicle! I highly recommend this dealership and was a great experience with their professional employees! for buying my hybrid vehicle! I highly recommend this dealership and was a great experience with their professional employees! More

Report | Print

I have been a schaumburg toyota customer for over 45 years. I have always received nothing but the best service and care. Always impressed with the professionalism of this dealership from sales to ser years. I have always received nothing but the best service and care. Always impressed with the professionalism of this dealership from sales to service More

Report | Print

Awesome good service, friendly environment. The cookies, water and goodies are a nice addition to the place. The cookies, water and goodies are a nice addition to the place. More

Report | Print