Chris Haley | Page 2

Beautiful dealership! Bought a Supra and could not be happier. Obviously I love the car. Thanks for smooth transaction. The salesmen and managers are champions. happier. Obviously I love the car. Thanks for smooth transaction. The salesmen and managers are champions. More

Report | Print

Very professional and fast service with great prices. My daughter has gone to Schaumburg Toyota for the past 2 years and has also had a great experience. We love our 2 Toyota RAV4s, thank you Toyota!!! daughter has gone to Schaumburg Toyota for the past 2 years and has also had a great experience. We love our 2 Toyota RAV4s, thank you Toyota!!! More

Report | Print

Service manager Mike And service writer Randy as always we’re fantastic. They always take time from there busy schedule to make sure we are taken care of. we’re fantastic. They always take time from there busy schedule to make sure we are taken care of. More

Report | Print

Worst experience ever I bought used BMW X5 from Schaumburg Toyota on June 22, 2019. I paid full amount and no financing. The dealership didn't do any inspection on the vehi I bought used BMW X5 from Schaumburg Toyota on June 22, 2019. I paid full amount and no financing. The dealership didn't do any inspection on the vehicle before giving it to me. As per FTC, dealership is required to give buyer's guide also. I reported oil leak and various other issues within 2 hours of purchase. They said as per Illinois Law, I have 15 days to report issues on used car so take vehicle back and give them consolidated list of issues. After 8 days, I submitted picture of engine light, gasket issue, compressor issue and various others. They took my BMW X5 and told me that their service staff hourly rate is high so instead of fixing it at their service center, they sent it to JC's auto care in Schaumburg. JC's auto care kept it for 2 months and within those 2 months, JC's reported to me that my BMW X5 is dead. It cannot even get started anymore. I reported to Schaumburg Toyoya and later I got a call from Mr. Joe Shoemaker ( General manager or Sales ) on July 24, 2019 and he acknowledged that BMW X5 is not working at all. He said we can trade-in that vehicle for you and get you a new vehicle from our inventory or fix this vehicle. I told him that it makes no sense to do patch work on it because it will be reported on CARFAX and the vehicle value will go down 70% within a month of purchase. I went to Schaumburg Toyota. The used car manager was on different page. He said if we trade in your vehicle, we will not give you full money. You will lose money on your vehicle considering it's current condition. I told him that condition is because of you and not me. After I showed him Attorney general's web page on used car and spoke to Secretary of State police in front of him, he said he will talk to General manager and get back to me. After 3 weeks, I got a call that BMW X5 is ready for pick up. I told them who told you to fix it. It has to be replaced with a different vehicle. They said it was decided by general manager. I picked my BMW X5 and right outside Schaumburg Toyota service center, it was making loud noise and oil leak. I immediately reported to Mr. Chris who is general manager. He said we spent enough on this vehicle now it is your problem. After argument he said take it to JC's they should fix it. I told him that you guys have to take it not me. He said nothing he will do about it. I have to take it to JC's only. I had a fracture and I was going from Schaumburg Toyota and JC's auto care. After I went to JC's they told me that sorry we are not capable of fixing BMW issues. It would be better if BMW service center looks at it. BMW dealership quoted $18,000 to fix it. I informed sales person named James from whom I bought this vehicle and he just walked away. I paid full cash for this BMW X5. After 4 months, I didn't receive title so I reported to them. Their finance department screwed title also. The title had lien on Schaumburg Toyota instead of me even though there was no financing. I tried to trade in my BMW X5 at Patrick BMW Schaumbug and bought new BMW X3. The patrick BMW gave me inspection report before I can take vehicle. They told me that their BMW X3 has minor oil leak so I should get a different vehicle. This was expected from Schaumbug Toyota too. I cannot trade in my BMW X5 to Patrick BMW as Schaumburg Toyota has still not given my vehicle title. Mr. Robert said he will dispatch it within a week. The trade-in value will be 90% less than the price I paid to Schaumburg Toyota even though I have hardly driven this vehicle. Summary: Neither sales person, finance department or manager handled the situation properly. I am now going to lose all money within 4 months out of which 2 months the vehicle was at JC's auto care, Schaumburg, IL. Only Mr. Joe Shoemaker was somewhat helpful so I have given one star. More

Report | Print

5000 Mile Service Always get excellent service from crew. Friendly and efficient, they are ready to take care of my every need. I trust this facility with my cars. Always get excellent service from crew. Friendly and efficient, they are ready to take care of my every need. I trust this facility with my cars. More

Report | Print

Service Fantastic service and always welling to help you out in all things Chris is great manager well done always smiling and going above and beyond helping Fantastic service and always welling to help you out in all things Chris is great manager well done always smiling and going above and beyond helping you out More

Report | Print

Excellent service and good experience I came to purchase a car for my wife who wanted a vechicle that would suit her. Both Chris and Zaya were able to find the right vechicle for her and w I came to purchase a car for my wife who wanted a vechicle that would suit her. Both Chris and Zaya were able to find the right vechicle for her and was suited to her requirements. No hassle, no pressure just excellent service. More

Report | Print

Awesome 20 yrs dealing with this dealership,no reason to leave. Price and service unmatched. Leasing always the best option for me thru this dealership,great 20 yrs dealing with this dealership,no reason to leave. Price and service unmatched. Leasing always the best option for me thru this dealership,great More

Report | Print

NEW RAV4 Jerry, is the best Sales person you have all the ladies love him. When your new car is ready for pickup he takes care of everything, right down to th Jerry, is the best Sales person you have all the ladies love him. When your new car is ready for pickup he takes care of everything, right down to the insurance company, so when you are you drive out with your new car your are covered. What ever you want or need he is there to please. Great personality, honest and most of all funny. My family will not deal with anyone else, but McD. More

Report | Print

THANK YOU!!! I know Igor Mett (New cars sales menager) 13 years. All these years i am bying cars with his help. All theseyears the best price and the best service! I know Igor Mett (New cars sales menager) 13 years. All these years i am bying cars with his help. All theseyears the best price and the best service! Will never go to another place! Outstanding general menager Chris Haley!!! Thank you very much!!! Stanley. A. More

Report | Print