Charlita Hearn

Love my service here with the Koon's team. Starting with service dept., Earl is awesome and takes absolutely great care of us (both me and my wife) who both have vehicles serviced here over th Starting with service dept., Earl is awesome and takes absolutely great care of us (both me and my wife) who both have vehicles serviced here over the last 6 years. Earl and team are always professional, and Earl makes us feel really comfortable with his knowledge, experience and great customer service. Like it so much, we purchased another vehicle with them directly. From which we had a wonderful recent customer experience with the sales team (Charlita and Darrick), who both partnered n guiding us toward our new Nautilus purchase. Man, they were so knowledgeable about the vehicles and made it hassle free and a very enjoyable experience. We only went in to gather information to compare against another brand, but walked out with the car of our dreams. Terri in finance was great also. Thank you all for what you do and how you do it. Highly recommend people stop in and let them take care of you, you won't be regret it! ~JC More

by johnnycorey42 Verified Customer Verified Customer

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The guest who attended to me by name Darrick was amazing. i was able to drive out with my car with no stress Same day i was able to drive out with my car with no stress Same day More

by eyongtebid Verified Customer Verified Customer

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Easy transaction on remote purchase. Charlita was great to work with. I received a very fair price on my trade-in. Charlita was great to work with. I received a very fair price on my trade-in. More

by DEXTERWITTE Verified Customer Verified Customer

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Great staff. Very friendly and attentive. Was able to answer every question that I had. Very friendly and attentive. Was able to answer every question that I had. More

by J.MHOLLOWAY1980 Verified Customer Verified Customer

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Charlita is awesome! Great buying experience, told her what I wanted and she found it! Second vehicle I’ve purchased from Charlita! Great buying experience, told her what I wanted and she found it! Second vehicle I’ve purchased from Charlita! More

by JMPARENT Verified Customer Verified Customer

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Many Thanks go out to Koons Ford Lincoln of Annapolis. My latest purchase was a 2024 Lincoln Corsair. From the beginning to the end of my buying process, I felt like it was handled with not only knowled My latest purchase was a 2024 Lincoln Corsair. From the beginning to the end of my buying process, I felt like it was handled with not only knowledge but professional. I have purchased several vehicles from Koons Ford Annapolis and always satisfied with both sales & service departments. I will be back when it's time for my next car. Thank you, Joe, and your fabulous team. More

by TONIB012519 Verified Customer Verified Customer

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Team did a great job helping us get the truck and out the door -excellent door -excellent More

by wcraig.short Verified Customer Verified Customer

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Great people work here! ! Helpful, not pushy, and they take their time to find you the best deal. ! Helpful, not pushy, and they take their time to find you the best deal. More

by grandmadps Verified Customer Verified Customer

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Joseph was very knowledgeable and helpful. He was efficient with the paperwork necessary to buy my new car. Great experience! He was efficient with the paperwork necessary to buy my new car. Great experience! More

by grandmadps Verified Customer Verified Customer

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very know passionate informed me of all the safety features on the vehicles and how the work features on the vehicles and how the work More

by sonnymu Verified Customer Verified Customer

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