Carlos Lopez

Norm Reeves Toyota Dallas responded

Thank you for choosing Norm Reeves Toyota Dallas. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

Norm Reeves Toyota Dallas responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

Norm Reeves Toyota Dallas responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Norm Reeves Toyota Dallas! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback. I’m truly sorry to hear about your recent experience and the frustration caused by the changes to our cashier process. Your concerns are completely valid, and I understand how inconvenient it must have felt to wait in line twice during your visit. Our intention behind moving the payment process to the service coordinator was to streamline communication and improve overall service accuracy. However, we recognize that this transition may not have worked as smoothly as intended, and your experience highlights areas we need to improve. We genuinely value your business and are disappointed to hear that we may lose the opportunity to continue serving you. Your feedback has been shared with our leadership team, and we’re actively reviewing our procedures to ensure they better meet our customers’ expectations. Please feel free to reach out at your convenience if you would like to discuss this matter further. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Norm Reeves Toyota Dallas. We look forward to having you as one of our valued customers for many more years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

Norm Reeves Toyota Dallas responded

Miriam, thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

Norm Reeves Toyota Dallas responded

We're pleased to hear Carlos was able to accommodate your schedule and get you on your way so quickly! Thanks for sharing your experience and please don't hesitate to reach out if our Norm Reeves Toyota Dallas team can be of service again in the future!