Carlos Arias | Page 4

Quite possibly the most unprofessional dealership I have encountered, especially amongst luxury brands. A true detriment to the Mercedes brand. Did deal through MBUSA.com website, including pre-approval thr encountered, especially amongst luxury brands. A true detriment to the Mercedes brand. Did deal through MBUSA.com website, including pre-approval thru Mercedes Benz Financial at full listed price. Dealer then raised price $4000 and sold to another party while travel arrangements were being arranged to pick up vehicle. True bait and switch. Jim Elefantis GM response was "first come first serve" until last minute. Caused unnecessary credit change as well as cost for wire transfer etc. Stay Away! More

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Great experience! Welcoming, inviting environment. Smooth, straightforward process. I would absolutely recommend to any family or friends looking to buy a new or used vehicle. Smooth, straightforward process. I would absolutely recommend to any family or friends looking to buy a new or used vehicle. More

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My wife and I recently came to the dealership looking for a performance SUV. We were immediately greeted, I told the sales associate that I wanted to test drive and see the difference between the GLC 43 and a performance SUV. We were immediately greeted, I told the sales associate that I wanted to test drive and see the difference between the GLC 43 and 63 AMG. We talked about the cars for a few mins and then he sat down at his computer and looked up the inventory. He said that there weren't any GLC 43 AMG left (even though the website listed 4) but I understand that the website can be old information. However they did have a GLC 63 AMG on the lot. He disappeared to talk to his manager and then returned saying that I couldn't test drive the car. He said the car is expensive (listed at 96k) and that they don't offer test drives of those cars. He went on to say that people who are interested in that car know they want it and don't need to test drive it. And that the customers that buy it don't want any miles on the car so they don't allow test drives. This is very disappointing to me as I would never spend that much money on a car without driving it first. I had just come from their sister BMW dealership where I drove an X3M (listed at $85k) and I had also gone to their sister Porsche dealership where I wanted to drive a Macan Turbo and while they didn't have one on the lot the manager let me drive his personal car (worth more than the GLC 63 AMG). I don't know if the Mercedes dealership has this policy in place for everyone or they just chose to not allow me the test drive. But I'm certainly not going to choose this car over the BMW or Porsche without test driving it and now I'm going to look for another MB dealer who actually wants my business. More

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I absolutely love this dealership! I was treated poorly at another dealership. Then I met Charlie Miller. Call him! He's the best Sales Person!!! at another dealership. Then I met Charlie Miller. Call him! He's the best Sales Person!!! More

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Awesome and incredible service.. I love it!! Great people!! Amazing customer service experience!! Energetic people and very helpful and reachable!! Communication is great between staff and customer people!! Amazing customer service experience!! Energetic people and very helpful and reachable!! Communication is great between staff and customer More

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Carlos is very nice guy. he and Julius Elad help me tried their best to meet my needs and gave me a great Mercedes Benz experience. I would love to come to get the second car from here. their best to meet my needs and gave me a great Mercedes Benz experience. I would love to come to get the second car from here. More

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EXCELLENT Chevist is the ultimate Salesman. He stepped in and assisted us in the purchase of our new vehicle. His professionalism, friendly attitude and over Chevist is the ultimate Salesman. He stepped in and assisted us in the purchase of our new vehicle. His professionalism, friendly attitude and overall knowledge of the car we were interested made the process very relaxing. He answered all of our questions and thoroughly explained all the functions of the car. By working with Chevist, we feel that we got a great deal and a very nice car. We would certainly recommend him to anyone who may visit the dealership with the intent of purchasing a new vehicle. More

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Great experience. I was very pleased with the dealership specially the used cars manager Carlos Arias, who took his time to listen and helped me find the car I needed. I was very pleased with the dealership specially the used cars manager Carlos Arias, who took his time to listen and helped me find the car I needed. Very nice and friendly person to deal with. In fact, I will forever recommend everyone to Mercedes Benz of Silver Spring, MD. Great people to deal with. Also, their car prices are very reasonable. Thank you all for your help! John More

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Great Experience! Great buying experience. Excellent customer service, very helpful and friendly team. Great cars with rare features. I would definitely go back for my Great buying experience. Excellent customer service, very helpful and friendly team. Great cars with rare features. I would definitely go back for my next car. More

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Very happy and satisfied I am so happy with Mr . celestin .he is very professional and nice . He made the transaction very smooth I also like carols the manager, he is ver I am so happy with Mr . celestin .he is very professional and nice . He made the transaction very smooth I also like carols the manager, he is very cooperative and it’s very easy to deal With The only thing I did not like is the financial manager I did feel that she is welcoming me . She made me uncomfortable as she wanted to push me to take the higher APR . Even if I had an agreement with Celestine for 1.99 APR and she knew that More

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