Carlos Arias

I just bought my third Mercedes from this dealership, and once again, the experience was top-notch. Salesperson Chevist Mitchell and his manager, Carlos Arias, were extremely professional, transparent, and e once again, the experience was top-notch. Salesperson Chevist Mitchell and his manager, Carlos Arias, were extremely professional, transparent, and easy to deal with from start to finish. Buying a car can often feel stressful, but they made the entire process smooth, straightforward, and completely hassle-free. They respected my time and went above and beyond to ensure I was happy. This is my third time purchasing a vehicle from them for a reason. Their exceptional customer service keeps me coming back. If you are looking for a new car, go see Chevist and Carlos. I will definitely be back for my fourth! More

Print

I took the day off work on Friday to go look at a 2025 Lexus NX350h the 4k miles on it. We worked with Elaina, who was entirely pleasant. My husband and I had done our research prior to driving 23 miles t Lexus NX350h the 4k miles on it. We worked with Elaina, who was entirely pleasant. My husband and I had done our research prior to driving 23 miles to look at the car and knew what our out the door number would need to be to make the deal work. Immediately we popped the trunk and the trunk wouldn’t close, being they’re not a Lexus dealership, Carlos called someone he knew at one and stated it could be due to the key battery, but it’s still under warranty so we could take it to a Lexus dealership close to us to be fixed. We gave Elaina our numbers and she came back with the most insulting offer- I had 2 offers for my trade in at $20 & $21k they refused to acknowledge since it wasn’t “printed out.” But we told them as long as we could make a deal that would pay off our trade and get the new car to our out the door offer we didn’t care. They offered $18,500 for the trade, and kept their number for the Lexus the same. My husband couldn’t believe they refused to budge on a USED Lexus when brand new ones were going for the same price. When Carlos walked over, he did agree to our trade number, but immediately seemed to have an attitude. As my husband told him he wasn’t there to entertain games, Carlos started raining his voice and my husband raised his. At this point we were insulted, and decided we could just get a new car for the same priced with a working trunk. Keith, the GM, came out following us and we told him what we needed in order to make the deal work. He understood and stated he would crunch some numbers and call us in the morning. We agreed. On the drive home we decided if they could at least get to $53K we would make the deal work, but Elaina called the next morning stating they were only willing to come down $1000 off the original price. I let her know we would pass, but later text her what we were negotiating at the new Lexus dealership. I really hoped to work with her and wanted to give them the chance to earn our business. She requested to see the numbers in writing, so I sent them to her and got a text from Noah Greaney asking us to call him to chat and see if we could figure this out. By this point, the new dealership had agreed to exactly what we wanted on the brand new NX 350h Luxury, so that’s what I drove home. I responded to Noah this morning letting him know what our final numbers were and I hope that whoever does end up doing a deal with them doesn’t endure the disappointment we did from especially Carlos. For him to be in the business he is, I am still very shocked that he behaved the way he did. More

Print

I had an excellent experience at this dealership. Chevist Mitchell was attentive, patient and very knowledgeable. He made sure all my questions were answered even after the sale. He wasn't pushy and Chevist Mitchell was attentive, patient and very knowledgeable. He made sure all my questions were answered even after the sale. He wasn't pushy and gave honest advice when asked. I felt like he was truly trying to help me find the right car and not just make a sale. Also, Carlos the Manager was very nice! He helped us get to the right monthly payment and when I had some concerns about the car post sale, they both made themselves available and handled it. I would highly recommend this dealership! Even Dorit, the business manager was a joy to work with! Don't go anywhere else to buy a Mercedes. This is certainly the right place! More

Print

Best experience I could have imagined! Julian Chin was professional, knowledgeable and made everything run smooth. I don't think I could've asked for a better salesman. He even thru in two Julian Chin was professional, knowledgeable and made everything run smooth. I don't think I could've asked for a better salesman. He even thru in two Mercedes Benz Yeti cups because I liked them! Would definitely recommend you go to MB of SP if you are in search of a vehicle while experiencing the best customer service. Any anxiety I was experiencing, Julian was there to reassure me and indeed I drove away with my dream car! More

Print

Cliff was amazing from the initial phone conversation, to meeting at the dealership, test drive, and the entire buying process. meeting at the dealership, test drive, and the entire buying process. More

Print

Elio and Tom in service are excellent. Informative, professional, and caring. They are always there eith a smile when I have a concern. Informative, professional, and caring. They are always there eith a smile when I have a concern. More

Print

Outstanding staff, transparent pricing and exceptional service made my Lexus NX 350 purchase experience stress-free service made my Lexus NX 350 purchase experience stress-free More

Print

Carlos and Chevist were super professional, friendly and knowledgeable about the vehicle I purchased. They were very helpful in explaining the car and its service record and what to expect. Dorit was a sup knowledgeable about the vehicle I purchased. They were very helpful in explaining the car and its service record and what to expect. Dorit was a superstar in helping me with my financing. My whole experience was pleasant and professional. More

Print

Lovence is the real deal. I was looking for a specific car that they had in stock. Lovence was the first person in the dealership and responded to my online inquiry right awa I was looking for a specific car that they had in stock. Lovence was the first person in the dealership and responded to my online inquiry right away, which is why the car is now in my driveway. Fun, hardworking, clear communicator, and zero games. I am in sales myself and always find the car-buying process annoying, but not here. Numbers were fair (win-win deal), leadership, specifically Carlos Arias was also fair and wanted to make the deal work, and Lovence delivered on every promise. I drove 3.5 hours on TRUST, and they never once went back on their word. THANK YOU! More

Print

I recently purchased a GLS 450 and had an outstanding experience at Mercedes-Benz of Silver Spring. From start to finish, the level of service was exceptional. I want to give a special shout-out to Chevi experience at Mercedes-Benz of Silver Spring. From start to finish, the level of service was exceptional. I want to give a special shout-out to Chevist Mitchell, May Shine, and Carlos Arias. They went above and beyond to make the process smooth, informative, and enjoyable. Their professionalism, product knowledge, and genuine care for the customer stood out every step of the way. The entire team at the dealership was equally impressive, courteous, responsive, and committed to delivering a premium experience that matched the quality of the vehicle itself. From finance to delivery, everything was seamless. If you are in the market for a Mercedes, I highly recommend visiting Mercedes-Benz of Silver Spring and asking for Chevist. I am thrilled with my GLS 450 and even more grateful for the outstanding service that came with it! Thank you, Raul Vega More

Print