Marcelo Via

The worst. Marcelo tried to sell me a car that the dealership did not have. Not only did he provide me with lies about pricing, he almost had me running to see Marcelo tried to sell me a car that the dealership did not have. Not only did he provide me with lies about pricing, he almost had me running to see a vehicle that did not exist. When I said I was ready to purchase, he came up with multiple excuses about why he could not sell me the vehicle. I would never recommend this dealership or salesperson to anyone. More

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I had an outstanding experience purchasing my Mercedes AMG C43 at Mercedes-Benz of Silver Spring thanks to Keith Nichols. From the beginning to the end of the process, Keith truly went above and beyond to AMG C43 at Mercedes-Benz of Silver Spring thanks to Keith Nichols. From the beginning to the end of the process, Keith truly went above and beyond to make sure we were completely satisfied with our purchase. Buying a car can sometimes feel overwhelming, but Keith made the entire experience smooth, transparent, and enjoyable. He took the time to answer all our questions, ensured we understood every step of the process, and worked hard to make sure we got exactly what we wanted. What stood out the most was his genuine commitment to customer satisfaction. His professionalism, honesty, and dedication made us feel valued as customers, and it’s clear that he truly cares about providing the best possible experience. Thank you again for making our Mercedes C43 buying experience such a great one! ⭐⭐⭐⭐⭐ More

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I had an excellent experience at Mercedes-Benz of Silver Spring thanks to Service Manager Tom Rodkey. He truly went above and beyond to make sure my concerns were addressed and that my service experience wa Spring thanks to Service Manager Tom Rodkey. He truly went above and beyond to make sure my concerns were addressed and that my service experience was smooth from start to finish. What really stood out to me was how attentive and professional he was—not just with me, but with every customer in the service lounge. While I was waiting, I saw him personally step in to help several customers, answer questions, and make sure everyone felt taken care of. That level of leadership and customer care is rare to see. Tom’s dedication, professionalism, and willingness to help clearly show that he takes pride in his work and genuinely cares about customer satisfaction. Experiences like this are exactly why I continue to service my vehicle at Mercedes-Benz of Silver Spring. A big thank you to Tom for providing truly exceptional customer service. ⭐⭐⭐⭐⭐ More

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The service was superior from the moment I made a call about my desire to get a car. Marcelo was the lucky one who got my call. Between me and my boyfriend we had a lot of maybes and wants. Marcelo hit th about my desire to get a car. Marcelo was the lucky one who got my call. Between me and my boyfriend we had a lot of maybes and wants. Marcelo hit them all. Not to mention my absolute adoration of my Mercedes. It drives amazingly and has all I could ask for. My boyfriend specifically likes the coffee and how responsive Marcelo was even two weeks late! Lol More

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Marcello was awesome! He worked to get us our best offer and after the car was bought, he has given us best in class customer service. He worked to get us our best offer and after the car was bought, he has given us best in class customer service. More

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Marcelo was extremely professional and answered all my questions. The vehicle I was interested in was clean and ready for a test drive when I arrived for my appointment. I will definitely purchase from questions. The vehicle I was interested in was clean and ready for a test drive when I arrived for my appointment. I will definitely purchase from Marcelo again. More

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This is our 6th Mercedes from Marcelo at Mercedes at Silver Spring. He is extremely responsive and helpful. Silver Spring. He is extremely responsive and helpful. More

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I never thought I'd get to rate Ray Goodarzi. A quick story. Back in Sept of 2014 I bought a 2013 SL550. Searched for months to find the right car with the three major options I wanted. ABC, B&O A quick story. Back in Sept of 2014 I bought a 2013 SL550. Searched for months to find the right car with the three major options I wanted. ABC, B&O Sound, Magic Sky. This is the car. My first question to Ray was "Is there any scratches/ curb rash under the lower front of the car"? He blurted out " I just looked underneath and it's perfect". I fly from Texas and have them put the car on a lift. The front cap, underneath was a mess. Not just curb rash but was probably caught on a curb and someone backed away causing it to come unsecured. Other issues: Right side front/rear wheels bent (straightened before I left). Coat hanger on passenger seat broken with a cut in the fascia behind the seat and probably happened at the same time. Took a 2 foot breaker bar and cheater pipe to loosen the front left wheel lugs. The air inlet box under the hood had a section broken in the air inlet grate. Easy access trunk chime was turned off making it inop. Paint felt like 1500 grit sandpaper, needed claybar. The plastic lift plate under the center of the engine was broken. I got the car home and then wrote Jim Elefantis a letter with pictures. He sent me back $1500.00. I removed the front cap and had my friends at the MB dealer where I lived repair it. All other parts mentioned above were replaced. The car was made whole again. Ray was not there the day I picked the car up but I'm sure I'd had some choice words for him. Marcelo Via picked me up at the airport and was my salesman. Finance guy, don't recall his name, and other personnel were very nice. I was disappointed in the condition of the car, but I new I had a good car to work with and everything could be remedied. More

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I purchased my GLE 350 from Mercedes-Benz of Silver Spring 5 years ago and I am just as pleased with the vehicle, the service, and the staff as I was back in 2019. Their communication, professionalism, Spring 5 years ago and I am just as pleased with the vehicle, the service, and the staff as I was back in 2019. Their communication, professionalism, efficiency, and friendliness far surpasses the other dealerships I've dealt with over the past 40+ years and I highly recommend this location! More

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The Mercedes dealership of Silver Spring was extremely professional, polite, and responsive. They made the experience very simple for me and my wife, leading the way as a first time buyer. Working with Ma professional, polite, and responsive. They made the experience very simple for me and my wife, leading the way as a first time buyer. Working with Marcelo was an absolute pleasure, he is honest, politely direct, and a straight shooter. Quite frankly, that location is fortunate to have him. More

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