Carlos Lopez
Carlos Lopez at Norm Reeves Toyota Dallas
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Carlos Lopez

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.5
127 Reviews

Dealership Experience

5 yrs, 6 mos

Industry Experience

24 yrs, 5 mos

Languages Spoken

English English

Spanish Spanish

4.5

127 Reviews

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127 Reviews of Carlos Lopez

March 13, 2025

Dealership Rating
Employee Rating

Service department is great. The service department waiting room a little small. Most of the employees are friendly. More

by jas.anthes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bethany Smith, Nathan Asmus

March 11, 2025

Dealership Rating
Employee Rating

I had a very frustrating experience. I Called three times and my service advisor would not return my calls. On my last call I was transferred to the service director, he didn't return my More

by jimflo69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 10, 2025

Dealership Rating
Employee Rating

It was great experience serving was amazing they explained everything very well love the response for all my needs More

by Eagle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 03, 2025

Dealership Rating
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The service I received was excellent. I was given a timely appointment and service was completed on time. More

by rmpd133
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 03, 2025

Norm Reeves Toyota Dallas responded

That's how service should be! We think service for your Toyota or any other car should be fast and efficient. Thanks for letting us know that we fulfilled that goal! See you next time.

March 02, 2025

Dealership Rating
Employee Rating

Everything was great. Nice people. The only thing i didn’t like is the time I have to wait for an oil change. 3 hours. I just hope next time is better. Thank you. 🙏 More

by MARIAPINEDAA74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edwin Aguilar

Mar 03, 2025

Norm Reeves Toyota Dallas responded

We understand how frustrating the delay was in waiting three hours for an oil change, Maria. We appreciate you hanging in there! This is an issue that we will address with our service team to serve valuable customers like you better. If you have any other suggestions, please feel free to let us know. Thank you!

February 26, 2025

Dealership Rating
Employee Rating

Buena atencion y buen servicio me agrada que tengan un buen grupo de personas en atencion al cliente More

by William Rivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 27, 2025

Norm Reeves Toyota Dallas responded

¡Nos enorgullece brindar un excelente trato a nuestros clientes, William! Nos alegra saber que se sintió bienvenido en nuestro concesionario y bien atendido por nuestro equipo. Esperamos que esta sea solo el comienzo de nuestra relación para mantener su Toyota en excelente estado. ¡Gracias!

February 23, 2025

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Employee Rating

Great service on Friday. I really appreciate the Toyota dealership and it’s customer service. More

by telly2156
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 24, 2025

Norm Reeves Toyota Dallas responded

This kind of praise confirms that we're staying on target for quality service! We're pleased that you had a good experience, and we hope to see you at a future appointment. You can even schedule it online. Thank you!

February 23, 2025

Dealership Rating
Employee Rating

"Harveen Toor is an exceptional Service Advisor! He went above and beyond to ensure I was satisfied with my recent visit. His professionalism, knowledge, and communication skills are top-notch. Harv More

by Car enthusiast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 24, 2025

Norm Reeves Toyota Dallas responded

We will be happy to pass on your five-star review to Harveen! It's team members like him that make our dealership run like a well-oiled machine. Thanks so much for sharing, and we'll be here when you need us!

February 22, 2025

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Employee Rating

It is good . Waiting time is short My car was cleaned . Everything was explained . Will recommend this dealership to my friends. More

by zardelarosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 24, 2025

Norm Reeves Toyota Dallas responded

All those elements sound like a satisfying service visit! You have a clean car after a short wait and feel well-informed. Thanks for sharing, and we will be happy to work with your friends!

February 22, 2025

Dealership Rating
Employee Rating

Always great service there! I trust their work and their opinions. Courteous attention is their byword! More

by DETTRA66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 24, 2025

Norm Reeves Toyota Dallas responded

It makes us proud that you trust our service team with your Toyota! Our goal is to make service courteous and efficient. We're glad that was your experience. Thanks so much, and we look forward to working with you again!

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