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Carlos Lopez
Carlos Lopez at Norm Reeves Toyota Dallas
Refer Me

Carlos Lopez

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

Contact Me
4.5
116 Reviews

Dealership Experience

5 yrs, 5 mos

Industry Experience

24 yrs, 4 mos

Languages Spoken

English English

Spanish Spanish

4.5

116 Reviews

Write a Review

116 Reviews of Carlos Lopez

February 14, 2025

Dealership Rating
Employee Rating

Every visit never fails to be very easy, comfortable experience that could be asked for. Shelly is always wonderful and very helpful. All could learn from her. Thanks More

by Keypump57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Auchter, Shelly Jackowski, John Pena, Antonio Holmes, Edwin Aguilar, Harveen Toor, Hilary Peoples, Ronald Gallagher

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Feb 14, 2025

Norm Reeves Toyota Dallas responded

Shelly is the best! We're lucky to have her because she's so good to all our customers. Thank you for letting us know and continuing to trust our team for your Toyota service needs!

February 05, 2025

Dealership Rating
Employee Rating

Yes I wood to all my friends and family to come For a service here More

by hillbernard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Auchter, Shelly Jackowski, John Pena, Antonio Holmes, Edwin Aguilar, Harveen Toor, Hilary Peoples, Ronald Gallagher

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Feb 06, 2025

Norm Reeves Toyota Dallas responded

We appreciate you taking the time to leave a rating for your service experience, Bernard. To better serve you and other customers, please let us know what we can do to provide a five-star experience. Please reach out to our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174 at your convenience. Thank you.

February 02, 2025

Dealership Rating
Employee Rating

Been coming here for 10 years when it was. Cowboy and always have had good service. Reliable More

by Komara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Donna White

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Feb 03, 2025

Norm Reeves Toyota Dallas responded

We appreciate you sticking with us for more than 10 years! Please let us know what we can do next time to provide you with a five-star experience. Thanks so much!

January 31, 2025

Dealership Rating
Employee Rating

Service center tried to scam me and told me I needed 10,500 of repairs when it only needed 1,500 More

by REBECCA.NELLY.TX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Justin Auchter, Shelly Jackowski, John Pena, Antonio Holmes, Edwin Aguilar, Harveen Toor, Hilary Peoples, Ronald Gallagher

Report | Print
Jan 31, 2025

Norm Reeves Toyota Dallas responded

Since we take customer feedback seriously, Rebecca, we'd like to discuss the repairs that your vehicle required. Please contact our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174 to clear up any miscommunication. Thank you.

January 31, 2025

Dealership Rating
Employee Rating

They got me in and out, they were very friendly and didn't try to pressure me to buy anything More

by doris4040
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 31, 2025

Norm Reeves Toyota Dallas responded

A service visit for your car should be easy and pleasant, Doris! We're glad that was the type of service delivered to you. Thanks for the wonderful review, and remember that you can schedule service online at your convenience!

January 30, 2025

Dealership Rating
Employee Rating

I was so thankful for Carlos’ prompt and kind attention to checking out and replacing my 4 year old battery. It was freezing outside and I was on my way to visit with my husband who was in the hospital. Ca More

by SHARONASPARKMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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Jan 30, 2025

Norm Reeves Toyota Dallas responded

We hope that your husband is on the mend, Sharon. We appreciate you sharing your experience in encountering battery trouble and Carlos stepping in and replacing your battery. We're glad that our service staff could help you out, and please let us know if you need anything else in the future. Thank you!

January 27, 2025

Dealership Rating
Employee Rating

Always provides excellent service and gets us out of dealership quickly or the earliest possible. More

by Angelam4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Antonio Holmes

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Jan 27, 2025

Norm Reeves Toyota Dallas responded

That's our goal--getting you and your Toyota back on the road! We're pleased that you're satisfied with the service that we've provided. Make sure you check out our service specials before you visit us once again. Thank you!

January 26, 2025

Dealership Rating
Employee Rating

I enjoy the expert and professional service received at Norm Reeves Toyota. Thanks to the Team at Norm Reeves Toyota. More

by luther_tolliver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Auchter, Shelly Jackowski, Harveen Toor

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Jan 27, 2025

Norm Reeves Toyota Dallas responded

Hello Luther, we are grateful for your excellent five-star review! If there's anything you need in the future, be it for sales or service, don't hesitate to get in touch. Thank you again!

January 26, 2025

Dealership Rating
Employee Rating

I was surprised that I drive to whiteout an appointment and I was see. I got my inspection More

by violeta.rivera56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 27, 2025

Norm Reeves Toyota Dallas responded

Thank you for sharing your experience. Violeta! We're glad we could assist you promptly, even without an appointment. It's great to hear that we were able to complete your inspection. If you ever need anything else, don't hesitate to stop by—we’re always here to help!

January 26, 2025

Dealership Rating
Employee Rating

He was quick and a easy in and out service. Thank you see you soon More

by marymrowlett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Auchter, Shelly Jackowski, Antonio Holmes, Edwin Aguilar, Ronald Gallagher

Report | Print
Jan 27, 2025

Norm Reeves Toyota Dallas responded

Hello Mary, your five-star rating really makes our day! It shows that we're on the right track, and we're so pleased to hear that your visit to our dealership was a great one and quick and easy. Thanks for coming by!

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