I feel like the service here is at the bottom of the
list. When you text your questions and they never know when and what is wrong with your vehicle.
I had Bryan as a representative and he was never
list. When you text your questions and they never know when and what is wrong with your vehicle.
I had Bryan as a representative and he was never at his desk and never had a clue about my vehicle.
I received the vehicle back “FIXED” and within a week another problem occurred. after leaving it for the third time in two weeks I picked it up and used another mechanic.
Why use a dealership that is more expensive when they are worse than a shade tree mechanic?
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by CHAPELASSEMBLY
Verified Customer
Verified Customer
Service Price Transparency
Apr 03, 2025 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for sharing your experience with us. I understand your frustration, and we appreciate your feedback regarding the service at James Wood Chevrolet Buick GMC Decatur. It is important to us that our customers feel supported and informed about their vehicles. Your comments about communication and the ongoing issues with your vehicle are valued, and we'll use them to improve our processes. If you're open to it, please reach out to me directly so we can discuss your situation further and work towards a solution.
Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com
I’ve always been very satisfied with James Wood Decatur
Texas. I’ve always purchased all my vehicles there Their service are great and everyone that works for them makes me feel comfortable Bryan Stanle
Texas. I’ve always purchased all my vehicles there Their service are great and everyone that works for them makes me feel comfortable Bryan Stanley always takes care of my auto and he takes care of business Thank you
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by LMISTYR
Verified Customer
Verified Customer
Service Price Transparency
Apr 01, 2025 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your wonderful review! We’re thrilled to hear that you had a great experience at James Wood Chevrolet Buick GMC Decatur and that Bryan Stanley provided exceptional service. We appreciate your support and look forward to seeing you again soon!
Sincerely,
Brandt Wicker
General Sales Manager
940-627-2177
bwicker@jameswood.com
Great dealership and their service is great.
Bryan Stanley takes care of business Thank you Bryan
Bryan Stanley takes care of business Thank you Bryan
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by LMISTYR
Verified Customer
Verified Customer
Service Price Transparency
Apr 01, 2025 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you so much for your kind words! We're thrilled to hear that you have always been satisfied with your experiences at James Wood Chevrolet Buick GMC Decatur. It's wonderful to know that Bryan has taken such great care of your auto needs and made you feel comfortable. We truly appreciate your loyalty and look forward to assisting you again in the future!
Sincerely,
Brandt Wicker
General Sales Manager
940-627-2177
bwicker@jameswood.com
Best place to have all your service needs taken care of,
used this place years and will continue to do so!
used this place years and will continue to do so!
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by PAULJ76
Verified Customer
Verified Customer
Service Price Transparency
Mar 29, 2025 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your wonderful review, Paul! We appreciate your loyalty to James Wood Chevrolet Buick GMC Decatur and are thrilled to hear that you trust us for all your service needs. We look forward to serving you for many more years to come!
Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com
Great service, great experience buying a new truck,
definitely buy our next vehicle from James Wood .
definitely buy our next vehicle from James Wood .
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by LEE48
Verified Customer
Verified Customer
Mar 14, 2025 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your wonderful feedback! I am thrilled to hear that you had a great experience buying your new truck at James Wood Chevrolet Buick GMC Decatur. I look forward to assisting you with your next vehicle purchase in the future! Safe travels and enjoy your new ride!
Sincerely,
Brandt Wicker
General Sales Manager
940-627-2177
bwicker@jameswood.com
Clay Estes, and Tyler Mayfield are always a pleasure to
work with. The process was smooth, the communication was consistent, and the hospitality was top notch. The trade in of my previous vehicle was of fa
work with. The process was smooth, the communication was consistent, and the hospitality was top notch. The trade in of my previous vehicle was of fair value. Lifetime customer here to James Wood.
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by Chacon49
Verified Customer
Verified Customer
Mar 11, 2025 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your fantastic review! We're thrilled to hear that you had a smooth experience with Tyler, Clay and the team at James Wood Chevrolet Buick GMC Decatur. Your kind words about our communication and hospitality mean a lot to us. We appreciate your loyalty and look forward to serving you for many years to come. Please do visit us again soon!
Sincerely,
Brandt Wicker
General Sales Manager
940-627-2177
bwicker@jameswood.com
The repairs were completed on schedule and at the price
quoted. Bryan was very helpful and friendly. Would definitely recommend him and will use this dealership for all my needs.
quoted. Bryan was very helpful and friendly. Would definitely recommend him and will use this dealership for all my needs.
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by jmercer703
Verified Customer
Verified Customer
Service Price Transparency
Mar 11, 2025 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your wonderful review! We're thrilled to hear that your repairs were completed on schedule and at the quoted price. It's great to know that Bryan provided you with helpful and friendly service. We appreciate your recommendation and look forward to assisting you with all your future needs at James Wood Chevrolet Buick GMC Decatur!
Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com
Honesty, Integrity, Credibility describes my personal
interaction with James Wood Decatur, Texas. From sales, service, and parts department, I find interaction across the board to be the most important
interaction with James Wood Decatur, Texas. From sales, service, and parts department, I find interaction across the board to be the most important aspect of choosing James Wood. I have used this dealer since 2007. Past and current interactions with personnel keeps me coming back for dependable, honest and valued customer experiences. Highly Recommend this dealership!
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by robcox15
Verified Customer
Verified Customer
Service Price Transparency
Mar 11, 2025 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your kind words! We truly appreciate your loyalty to James Wood Chevrolet Buick GMC Decatur since 2007. It's wonderful to hear that our commitment to honesty, integrity, and quality service across all departments has made such a positive impact on your experience. We look forward to continuing to provide you with dependable service and hope to see you again soon!
Sincerely,
Brandt Wicker
General Sales Manager
940-627-2177
bwicker@jameswood.com
Long time customer I always come here for all major
service. Great place. Great people😊👋
service. Great place. Great people😊👋
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by shirleyoldcat1
Verified Customer
Verified Customer
Service Price Transparency
Mar 11, 2025 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your wonderful review! We're thrilled to hear that you consistently choose James Wood Chevrolet Buick GMC Decatur for your major service needs. Our team strives to provide excellent service, and it's rewarding to know that you appreciate it.
We look forward to seeing you again soon!
Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com
They did a great job changing the oil.
They also fixed my key fobs I was having trouble with. They were fast and accommodating. Thanks yall.
They also fixed my key fobs I was having trouble with. They were fast and accommodating. Thanks yall.
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by LINCOR7
Verified Customer
Verified Customer
Service Price Transparency
Mar 11, 2025 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your kind words! We're thrilled to hear that you had a great experience with the oil change and key fob repairs at James Wood Chevrolet Buick GMC Decatur. Our team always aims to provide fast and accommodating service for our customers. We appreciate your support and look forward to seeing you again!
Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com