Bruno Caldas | Page 4

Bruno was awesome. Communicated well. Accessible. Followed through. Repair took a while, but he managed it well. Communicated well. Accessible. Followed through. Repair took a while, but he managed it well. More

by j9542409801 Verified Customer Verified Customer

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It was very hard to reach a service adviser by phone I think they don't have enough service advisor on duty think they don't have enough service advisor on duty More

by acorbet0 Verified Customer Verified Customer

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Verify helpful and attentive and informative. Great service would definitely recommend Great great great great Great service would definitely recommend Great great great great More

by alina.sanchez0207 Verified Customer Verified Customer

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All right Okay The location is optimal, and the customer service provided was exceptional. Communication with Bruno Caldas was outstanding. service provided was exceptional. Communication with Bruno Caldas was outstanding. More

by yaned.arteaga Verified Customer Verified Customer

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Poor communication, 3 weeks, $7,500, drive one block after pick just to turn around after car stopped, at least able to restart it and dashboard engine warnings lights back again. after pick just to turn around after car stopped, at least able to restart it and dashboard engine warnings lights back again. More

by unitedsteins Verified Customer Verified Customer

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1 Pésimo servicio y total falta de profesionalismo Llevé mi Jeep Grand Cherokee a Hollywood Chrysler Jeep el 12/18/2025 porque el aire acondicionado no enfriaba y la computadora estaba desprogramada. Me ase mi Jeep Grand Cherokee a Hollywood Chrysler Jeep el 12/18/2025 porque el aire acondicionado no enfriaba y la computadora estaba desprogramada. Me aseguraron que en 2 días laborables me llamarían con el diagnóstico y la reparación, cosa que nunca ocurrió. Durante semanas hice numerosas llamadas y envié correos electrónicos sin recibir respuesta. El 12/31/2025 finalmente me contactaron y solo me informaron verbalmente cuál era el problema. En ese momento volví a solicitar el reporte del diagnóstico. El 01/08/2026 fui personalmente al concesionario y me dijeron que el vehículo estaría listo el 01/09/2026 o 01/10/2026. Ese mismo día pedí nuevamente el diagnóstico y me respondieron que me lo darían cuando recogiera el carro. Seguí llamando sin obtener respuesta. El 01/15/2026 regresé al concesionario y descubrí que el vehículo ya estaba listo desde antes, sin que nadie me avisara. Pedí hablar con el director de servicio, quien fue indiferente, poco profesional y me dejó hablando solo, pedí nuevamente el diagnóstico advisor negó ya que era “confidencial”, algo absurdo e inaceptable tratándose de mi propio vehículo. Mala comunicación, incumplimiento total, falta de respeto al cliente y pésimo servicio. No recomiendo este concesionario bajo ninguna circunstancia. More

by osvaldo.rodriguez3 Verified Customer Verified Customer

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Good experience the people working there is very helpful I when there for my recall and everything was fine I when there for my recall and everything was fine More

by jack Verified Customer Verified Customer

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Service Dept has been very helpful and attentive to my needs. Including Allison, Dyango and Steven. They were helpful when Bruno wasn't available and provided continuous follow up. needs. Including Allison, Dyango and Steven. They were helpful when Bruno wasn't available and provided continuous follow up. More

by lrodriguez23 Verified Customer Verified Customer

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Continua la falla electrica en la camioneta con un corto en la pantalla el cual prende y apagada con rapidez en la pantalla el cual prende y apagada con rapidez More

by Jorge duran Verified Customer Verified Customer

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Bruno was very knowledgeable about my vehicle and gave me good advice on the upkeep of my vehicle good advice on the upkeep of my vehicle More

by terryp0331 Verified Customer Verified Customer

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