The service area is very expensive
And every time you
call there is nobody to answer always you have to leave a message; no one will return your call. Frankly is not everyone there that is not professio
call there is nobody to answer always you have to leave a message; no one will return your call. Frankly is not everyone there that is not professional,
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by jeanrigodon
Verified Customer
Verified Customer
Service Price Transparency
Apr 03, 2026 -
Hollywood Chrysler Jeep responded
Jean. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.
He was supposed to call me back yesterday and did not
call me back. My jeep is still broken. The phone system at the dealership is horrid it takes 15 plus minutes to just get a live human when you ask fo
call me back. My jeep is still broken. The phone system at the dealership is horrid it takes 15 plus minutes to just get a live human when you ask for the service manager and the the service writer calls you back not the service manager
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by Marty47
Verified Customer
Verified Customer
Other Employees Tagged:
Bruno Caldas
Apr 03, 2026 -
Hollywood Chrysler Jeep responded
"Marty47" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@hollywoodcj.com or respond directly to this message with the requested information. We hope to hear back from you soon.
Apr 15, 2026 -
Marty47 responded
well that's the ID you gave me for this portal. having a messed up phone system impacts all of your customer and all of your departments and leads to horrid customer satisfaction.
Very helpful.
I appreciate that they fixed my wrangler and kept me up to date on the progress
I appreciate that they fixed my wrangler and kept me up to date on the progress
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by daniellehollenshade
Verified Customer
Verified Customer
Other Employees Tagged:
Bruno Caldas
I would use this service more.
It was handled very professionally. Happy to reuse it.
It was handled very professionally. Happy to reuse it.
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by tenstar814
Verified Customer
Verified Customer
Other Employees Tagged:
Bruno Caldas
The problem found but not repair i return to Canada on 4
weel drive lock with abs light and transfer case problem the abs sencer was change,i am very desapoint.
weel drive lock with abs light and transfer case problem the abs sencer was change,i am very desapoint.
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by rabyrichard
Verified Customer
Verified Customer
Other Employees Tagged:
Bruno Caldas
Apr 03, 2026 -
Hollywood Chrysler Jeep responded
Thank you for bringing this to our attention, Richard. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.
Very quick and effective.
I would use this service more. It was handled very professionally. Happy to reuse it.
I would use this service more. It was handled very professionally. Happy to reuse it.
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by tenstar814
Verified Customer
Verified Customer
Other Employees Tagged:
Bruno Caldas
Four month ordeal for simple transfer case fix on jeep
cherkee, lost parts twice, technician shortage, service rep turnover, horrible lack of communication, vehicle got nail in tire on property, released
cherkee, lost parts twice, technician shortage, service rep turnover, horrible lack of communication, vehicle got nail in tire on property, released vehicle before fix was complete and had to return, horrible reflection on the Jeep brand. Avoid this dealer and their network of dealerships at all cost.
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by Michael Bluestein
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
George was very courteous and helpful
Apr 03, 2026 -
Hollywood Chrysler Jeep responded
Michael. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.
I was very satisfied with the oil change dept.
Will be coming back for future oil changes.
Will be coming back for future oil changes.
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by RITA11
Verified Customer
Verified Customer
Service Price Transparency
Mar 19, 2026 -
Hollywood Chrysler Jeep responded
Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!
Dealership is awful in every single way and they lie and
cover up their mistakes!
cover up their mistakes!
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by PERRYROTH14
Verified Customer
Verified Customer
Mar 10, 2026 -
Hollywood Chrysler Jeep responded
We value and appreciate your business, Perry. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.
Lack of knowledge how warranty works , and lack of
knowledge to my car performance and options
knowledge to my car performance and options
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by jbarrios9
Verified Customer
Verified Customer
Other Employees Tagged:
Bruno Caldas
Mar 10, 2026 -
Hollywood Chrysler Jeep responded
In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@hollywoodcj.com or respond directly to this message with the requested information. We hope to hear back from you soon.