Four month ordeal for simple transfer case fix on jeep
cherkee, lost parts twice, technician shortage, service rep turnover, horrible lack of communication, vehicle got nail in tire on property, released
cherkee, lost parts twice, technician shortage, service rep turnover, horrible lack of communication, vehicle got nail in tire on property, released vehicle before fix was complete and had to return, horrible reflection on the Jeep brand. Avoid this dealer and their network of dealerships at all cost.
More
by Michael Bluestein
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
George was very courteous and helpful
Apr 03, 2026 -
Hollywood Chrysler Jeep responded
Michael. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.
I was very satisfied with the oil change dept.
Will be coming back for future oil changes.
Will be coming back for future oil changes.
More
by RITA11
Verified Customer
Verified Customer
Service Price Transparency
Mar 19, 2026 -
Hollywood Chrysler Jeep responded
Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!
Dealership is awful in every single way and they lie and
cover up their mistakes!
cover up their mistakes!
More
by PERRYROTH14
Verified Customer
Verified Customer
Mar 10, 2026 -
Hollywood Chrysler Jeep responded
We value and appreciate your business, Perry. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.
Lack of knowledge how warranty works , and lack of
knowledge to my car performance and options
knowledge to my car performance and options
More
by jbarrios9
Verified Customer
Verified Customer
Other Employees Tagged:
Bruno Caldas
Mar 10, 2026 -
Hollywood Chrysler Jeep responded
In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@hollywoodcj.com or respond directly to this message with the requested information. We hope to hear back from you soon.
Took my vehicle in and was given a loner vehicle.
My service took longer than expected but I had a "like" vehicle. Thank you Hollywood Chrysler Jeep.
My service took longer than expected but I had a "like" vehicle. Thank you Hollywood Chrysler Jeep.
More
by keenanyachtgroup
Verified Customer
Verified Customer
Service Price Transparency
Allison goes above and beyond her responsibilities to
make sure I as the client leave feeling taken care of even though she has to make miracles happen. Thank you abrumo and Allison for helping me get t
make sure I as the client leave feeling taken care of even though she has to make miracles happen. Thank you abrumo and Allison for helping me get thru when my jeep needs service.
More
by RITA11
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
George Aco, Allison at car Rental
Bruno was extremely communicative and personable during
my experience I felt taken care by a good friend even though it was about business. He understood my concerns to get my jeep ready to travel out of s
my experience I felt taken care by a good friend even though it was about business. He understood my concerns to get my jeep ready to travel out of state.
More
by Sennugget
Verified Customer
Verified Customer
Other Employees Tagged:
Bruno Caldas
Worst customer service, Not Reliable!
! And Financial speaking, Can Not be trust.. No wonder the dealer have bad reviews in google!
! And Financial speaking, Can Not be trust.. No wonder the dealer have bad reviews in google!
More
by robertferrera74
Verified Customer
Verified Customer
Other Employees Tagged:
Bruno Caldas
Feb 26, 2026 -
Hollywood Chrysler Jeep responded
Robert. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.
I was made to feel welcomed and I felt comfortable to the
point where I will be treated as a valued customer.
point where I will be treated as a valued customer.
More
by soaringgracefully
Verified Customer
Verified Customer
Other Employees Tagged:
Bruno Caldas
Great customer service They take pride in providing a
great costumer service and are very professional
great costumer service and are very professional
More
by dazeilnhofer
Verified Customer
Verified Customer
Other Employees Tagged:
Bruno Caldas