Brittney Ottaviano
Brittney Ottaviano at Tucson Subaru

Brittney Ottaviano | Page 9

Service Advisor

Tucson Subaru

4901 N Oracle Rd
Tucson, AZ 85704

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4.9
164 Reviews
4.9

164 Reviews

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164 Reviews of Brittney Ottaviano

January 05, 2022

Dealership Rating
Employee Rating

Britney was extremely knowledgeable and efficient. I could not ask for better service. The problem that I had with my 2019 Subaru was a battery that was defective and the last battery was replaced on th More

by dschiesel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christian Saucedo

Jan 05, 2022

Tucson Subaru responded

Thank you so much for your kind words Mr. Schiesel! It was a pleasure working with you and I hope to see you again in the future! -Brittney

December 30, 2021

Dealership Rating
Employee Rating

I always feel good leaving my car at Tucson Subaru. Everyone there is very attentive, courteous and helpful. My service advisor, Brittney, always stays in touch with me while my car is in their shop. I More

by sglen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 30, 2021

Tucson Subaru responded

Thank you so much for your kind words Mr. Glen! It was a pleasure working with you and I hope to see you in the future. Happy ew Year! -Brittney

December 30, 2021

Dealership Rating
Employee Rating

Service advisor Britney has impeccable professionalism. She diagnoses issue gets to the point, Vehicle was ready same day. A true leader and service department. Tucson Subaru has excellent Steph and servic More

by JJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Dec 30, 2021

Tucson Subaru responded

Thank you so much for your kind words, we truly do strive to provide extraordinary service and to ensure you're leaving the dealership happy and safe! Hope to see you again in the future! - Brittney

December 29, 2021

Dealership Rating
Employee Rating

They evan changed my tire when the service was closed. Thank you These guys are awsom!!! More

by mponte104
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brandon Boyka

Dec 29, 2021

Tucson Subaru responded

Thank you for the positive review! We look forward to working with you again in the future!

Dec 29, 2021

Tucson Subaru responded

Thank you for the kind words Mr. Ponte, I was happy to help! Glad we could get you back on the road safely! Hope to see you in the future, and Happy New Year! -Brittney

December 19, 2021

Dealership Rating
Employee Rating

Brittney Ottaviano provided excellent, thoughtful service to help solve radio and fuel pump problems, as did the technician who worked on the car. More

by bobbinn
Recommend Dealer
Yes
Dec 20, 2021

Tucson Subaru responded

Thank you so much for your kind words, our primary goal is to make sure you leave the dealership happy and safe! I will relay this on to your technician, whom I'm sure will be glad to hear this. Thank you so much. - Brittney

December 11, 2021

Dealership Rating
Employee Rating

Brittney O. was my customer service representative. She was polite, would be honest and let me know how long she thought things may take and also gave me accurate projected costs of service which I appreci More

by M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 11, 2021

Tucson Subaru responded

Thank you so much Mr. Miller, it was an absolute pleasure working with you! And I hope to work with you again in the future. -Brittney O.

November 16, 2021

Dealership Rating
Employee Rating

Service department was great! Brittany I’d friendly and helpful. Prompt sigh updates on my vehicle. More

by Wildsoccer85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 19, 2021

Tucson Subaru responded

Thank you so much for your kind words, I hope to work with you again in the future! :) -Brittney

November 06, 2021

Dealership Rating
Employee Rating

The dealership itself has a lot to offer, but a bit expensive. Customer service is very good. More

by aliciah1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 08, 2021

Tucson Subaru responded

Thank you so much for your kind words, it is truly appreciate, and I hope to see you in the future! - Brittney

November 06, 2021

Dealership Rating
Employee Rating

Efficient, clean. Has a seemless operation from start to finish. Honest. Didn’t try to do work not needed More

by Carolynharrow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 08, 2021

Tucson Subaru responded

Thank you so much for your kind words Mrs. Harrow, it was an absolute joy working with you! -Brittney

November 04, 2021

Dealership Rating
Employee Rating

Dishonest outfit tried to sell me $70 oil change, which had been done (elsewhere) on the previous day. I had only taken my car in for a manufacturer recall. Big racket going on. Beware or you will be bilke More

by Jadajing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Nov 26, 2021

Tucson Subaru responded

Hi, my name is Scott Gregg and I am the service director here at Tucson Subaru. I am very sorry that you feel this way but I want to assure you that we would never try and sell anyone anything they do not need. We do not do business that way, never have, never will. While performing the recall on your vehicle and doing the free multi-point inspection, the technician noted that it appeared the oil drain plug gasket was leaking. The only way to repair this would be to drain the oil and remove the plug and replace the gasket. This is what was recommended. It was obvious that your oil had just been changed, the only reason we recommended it to you was to resolve the leak. It is our responsibility to our customers to report what we find while doing an inspection on the vehicle. At that point it is completely up to you, the customer, to decide how you would like to proceed. We spoke about this on the phone and hope you do in fact feel better about us now. I want every customer to have an extraordinary service experience and we have a stellar reputation here at Tucson Subaru of honesty and integrity.

Nov 27, 2021

Jadajing responded

Dishonest! Enough said! Beware.

Nov 28, 2021

Jadajing responded

I did receive a response from The Subaru dealership service director. His view is that a miscommunication occurred, and nothing dishonest transpired.

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