Brittney Ottaviano | Page 11

Super appointment yesterday with Brittany as my advisor. Maintenance was completed quickly and Brittany kept me well advised as to progress. Thank you Maintenance was completed quickly and Brittany kept me well advised as to progress. Thank you More

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I took my car in a month prior and was told they could not replicate the AC issues I reported. This is a 2019 Forester that they had already replaced the blower a year prior on- clearly an issue. They shu not replicate the AC issues I reported. This is a 2019 Forester that they had already replaced the blower a year prior on- clearly an issue. They shuttled me to work and were supposed to shuttle me back. Jason said they had no one to pick me up and then sent a Lyft that was cancelled by Subaru. I got there after closing due to their carelessness and then was blamed for getting there past closing. I spoke to Artie about it too- just as careless as his employee, Jason. This week, the eye sight turned off and the car turned off entirely while driving. Beyond dangerous. Brittney stated this was caused by a fuse and this was also causing the AC issues that I brought it in for a month prior. There was zero recognition regarding how avoidable this was had they done their job a month prior. I regret purchasing from Subaru at all. More

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Brittney, my service advisor, provided the best service experience I've ever had. She is truly unique. Not only does she have an excellent working knowledge of the vehicle, but she also listens carefully a experience I've ever had. She is truly unique. Not only does she have an excellent working knowledge of the vehicle, but she also listens carefully and has an outstanding customer service attitude. In my 45 years of working with dealer service personnel, she is the best. More

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Joe and team made our trade-in a truly seamless experience. We received a great deal on the trade and got exactly the car we wanted. We love Subaru and highly recommend Joe and the Subaru team! experience. We received a great deal on the trade and got exactly the car we wanted. We love Subaru and highly recommend Joe and the Subaru team! More

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Quick and easy. Brittney addressed all of our needs on our 2021 Outback. Thanks! our 2021 Outback. Thanks! More

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I am extremely disappointed with the service here. I have a 2021 crosstrek and have had to bring it to the service department two times. Both times I have brought my car in, my concerns were immediately dism a 2021 crosstrek and have had to bring it to the service department two times. Both times I have brought my car in, my concerns were immediately dismissed and invalidated (before a technician could even look at my car). The first time I brought it in was for a rattling sound coming from the undercarriage. Both the technician and the service person I worked with insisted that the sound didn't exist and nothing was wrong with my car. They tried to blame the sound on a backpack zipper and then on leaves that were on the floor of my car. It wasn't until I requested a test drive with the technician that they finally admitted there was in fact a rattling sound. Turns out, there was a problem with the struts and they had to be replaced completely. I brought my car in once again after this for a separate issue and was greeted the same way. My concerns were dismissed before a technician even looked at the car. I don't know if it is because I am young or because I am a woman, but the way I have been treated here is unprofessional, disrespectful, and rude. I am extremely disappointed with Tucson Subaru and wouldn't recommend their services to anyone. More

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I was pleased with the quality of service and the friendliness of the staff during my recent visit for a tune up for my 2012 Forester. friendliness of the staff during my recent visit for a tune up for my 2012 Forester. More

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We recently experienced some problems with our Starlink system and were advised to have it checked. Brittney met us at the dealership and followed up with. a thorough check up of the system. She was most h system and were advised to have it checked. Brittney met us at the dealership and followed up with. a thorough check up of the system. She was most helpful and well informed of the results which she shared with us. She provided added confidence in this dealership. More

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Brittany was professional and efficient and got me in and out quickly for my Forester’s 30k service. The work was completed in the advised timeframe and within the quoted price. They also noted we had a batt out quickly for my Forester’s 30k service. The work was completed in the advised timeframe and within the quoted price. They also noted we had a battery that failed a load test and replaced it on the house. Excellent experience and I will be back. More

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they do what they say they are going to do and, sometimes more ! my battery was low without asking they replaced... checked spare tire for air pressure also ! more ! my battery was low without asking they replaced... checked spare tire for air pressure also ! More

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