Brittany Brown

Overall, I had a very good experience at Honda of Valley Stream. Steve was my sales rep, and he was funny, personable, and went above and beyond—even contacting me on his day off, which says a lot about his Stream. Steve was my sales rep, and he was funny, personable, and went above and beyond—even contacting me on his day off, which says a lot about his dedication to his customers. Brittany in Finance was also very professional, courteous, and pleasant to work with. She made the financial part of the process comfortable and easy to understand. What really stood out was how welcoming everyone was. From the staff to the manager, people took the time to introduce themselves and treated me with courtesy and respect. I genuinely felt like I mattered as a customer even before purchasing my new vehicle. I will say there were a few hiccups along the way, and I did feel that the final presentation/delivery of the vehicle was a little rushed. I would have appreciated a bit more time going over the vehicle and its features before driving away. That being said, it did not take away from the overall positive experience I had with the dealership. I’m very happy with my new Honda and would still highly recommend Honda of Valley Stream, especially Steve and Brittany. Thank you both for making this an overall great experience! More

by riveras007 Verified Customer Verified Customer

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Honda of Valley Stream -- A Good Experience Overall, With Room for Better Communication My experience with Honda of Valley Stream was overall positive, and I especially want to recognize Kayleen and Shmue Room for Better Communication My experience with Honda of Valley Stream was overall positive, and I especially want to recognize Kayleen and Shmuel for their help throughout the process. I first spoke with Kayleen, and she was very helpful from the beginning. She was able to get me set up with an appointment right away, and the appointment itself went smoothly. From there, I worked with Shmuel, who was patient, listened carefully to what I was looking for, and paid attention to my needs. I never felt like he was simply trying to push me into a vehicle that wasn't right for me, which I appreciated. One challenge was the limited inventory available at the time. Because the vehicle I wanted wasn't readily available, we had to explore other options, including putting down a deposit to secure a vehicle that was still in transit. It took about three weeks, but ultimately I received the vehicle I wanted at a reasonable MSRP. The only compromise was that I wasn't able to get the color I originally wanted. The biggest area of opportunity for the dealership is communication during the final steps of the purchase. I believe customers should be given a very clear, complete list of everything needed to finalize the sale, especially when financing and outside institutions are involved. In my case, there was some confusion about what was required to complete the final steps, which resulted in an additional two days of delays and a lot of back-and-forth between the dealership and MCU. That part of the experience was frustrating and could have been avoided with clearer communication upfront. That said, I want to emphasize that Shmuel was helpful, patient, and attentive throughout the process. Getting the exact vehicle I wanted took some time and flexibility, but the dealership ultimately delivered. Overall, I would recommend Honda of Valley Stream, particularly based on the customer service I received from Kayleen and Shmuel. If the team can improve communication and make the final paperwork and financing requirements clearer to customers, I think the buying experience could be significantly smoother from start to finish. More

by tourosbent Verified Customer Verified Customer

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Great customer service when it came to hearing what the customer wants and needs. True meaning of customer first customer wants and needs. True meaning of customer first More

by EEV97 Verified Customer Verified Customer

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Clara, thank you very much for your service at Honda of Valley Stream Service Center you are very knowledgeable on what to do when every time I bring my car for service you are one of the best service advi Valley Stream Service Center you are very knowledgeable on what to do when every time I bring my car for service you are one of the best service advisor there is at this Service Center and for that thank you very much for going above and beyond for your Customers More

by Yujeshwar Mangar Verified Customer Verified Customer

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The entire team from sales , supervisors & managers are all pleasant people to deal with, They really go above and beyond for their customers all pleasant people to deal with, They really go above and beyond for their customers More

by gmalcolm4081 Verified Customer Verified Customer

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This is the worst experience I had. the young lady at the cashier gave me attitude and was on her phone the whole time while talking to me and yelling at me to hurry up and pay and they the young lady at the cashier gave me attitude and was on her phone the whole time while talking to me and yelling at me to hurry up and pay and they charged me 600 to replace a battery and I only gave to get a 60 dollar oil change and at the end I had pay 700 dollars and then the same day all the warning light came up and I went back and they said 200 to check and it so stupid bc I bring the car the same day they worked on it and they charged me another 700 it so stupid I bring in the car for a 60 oil changed and they charged me 1400 at the and at the end the car still has issues and they want charge me 4k to fix it and it clearly there fault bc I maintain the car every month check the whole car and make sure the engine clean. That dealer is a scam and will overcharge you and give you more issue to your car they will never fix your car. More

by Danny habib Verified Customer Verified Customer

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This is the second vehicle I’ve purchased with Alexis and was extremely happy to find her at Honda. Her knowledge of vehicles , her personable approach and empathy of my situation put me at ease.I Alexis and was extremely happy to find her at Honda. Her knowledge of vehicles , her personable approach and empathy of my situation put me at ease.I had an Acura RDX for six months . A hit and run truck driver totaled my car and another vehicle. Now I want to drive a tank as my daily driver. When I saw the Honda trail sport online I fell in love with it. I spoke to the receptionist who said a sales person would return my call. I was elated when Alexis returned my call. I arrived at the dealership shortly thereafter and once again received a good deal. My truck is rough and rugged ,capable of off road and smooth highway driving . I am 6 ‘ and happy with my roomy truck. It also fits in my garage. Thanks Alexis and the entire staff that assisted with my purchase 😁. More

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Kazi kamal is excellent person and great salesman. He made my deal so easy. Thank you He made my deal so easy. Thank you More

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Shmuel was a pleasant salesman who offered valuable information while not placing pressure to buy. He took the time to review all my questions and work towards a vehicle price that I would be happy wi information while not placing pressure to buy. He took the time to review all my questions and work towards a vehicle price that I would be happy with. More

by NBISK Verified Customer Verified Customer

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Very Disappointed with Salesman’s Behavior. I had a very unpleasant experience with salesman Kazi Kamal at this Honda dealership. When I was buying my car, he was polite and accommodating. I I had a very unpleasant experience with salesman Kazi Kamal at this Honda dealership. When I was buying my car, he was polite and accommodating. I even recommended him to my father, who purchased a car from him as well. However, after my purchase, my registration sticker was mistakenly sent to the dealership’s address. On August 13, I went there to pick it up, and to my shock, Kazi Kamal spoke to me in an extremely rude and disrespectful manner. His tone and attitude were completely unprofessional, and I did not appreciate the way I was treated. It is disappointing that after making two sales from my family, he showed such poor customer service. This is not how any customer should be treated, especially when coming in for a simple matter. More

by SADIQURR420 Verified Customer Verified Customer

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