Brian Jones | Page 5

Greenway Kia West responded

Thank you for the great feedback regarding your recent visit. We are pleased to hear that you experienced clear, honest communication about the cost and necessary repairs for your vehicle. Providing quick and correct service the first time is a top priority for our team at Greenway Kia West. It is our goal to deliver high-quality work to all of our neighbors in Orlando and Winter Garden, and we look forward to seeing you again for your next visit. Mark Foster, Service Manager

Greenway Kia West responded

Thank you for your thoughtful feedback. We are pleased to hear that your expectations were met and that you found value in the journey toward a successful outcome. At Greenway Kia West, we are dedicated to ensuring a positive experience for all of our neighbors in Orlando and Winter Garden. We look forward to seeing you again for your next visit. Anas Lazaar, General Manager

Greenway Kia West responded

Thank you for the glowing feedback! We are thrilled to hear such high praise for Brian Jones. It is wonderful to know that you found his service to be admirable and excellent. We take great pride in having team members like Brian who go above and beyond for our neighbors in Orlando and Winter Garden. I will certainly share your kind words and your "manager" recommendation with him and the rest of the team at Greenway Kia West. We look forward to seeing you again for your next visit! Mark Foster, Service Manager

Greenway Kia West responded

Lisa, thank you for the 5-star review! We’re glad all of your questions and concerns were addressed, that you were treated with the respect you deserve, and that your vehicle was ready exactly as promised. We truly appreciate you choosing Greenway Kia West in Orlando and look forward to helping you again at your next visit. — Mark Foster, Service Manager

Greenway Kia West responded

Hiramcarlo, thank you for the feedback—and we’re glad everything went well with your visit. We also appreciate the honest note about the waiting area. We know a comfortable, well-lit space matters, especially when customers are waiting a couple of hours and need a better place to work or relax. We’re taking this seriously and will use your comments to help guide improvements. Thank you for choosing us for your service needs. — Mark Foster, Service Manager

Greenway Kia West responded

Barbgirl138, thank you for the 5-star review! We’re so glad you were happy with your visit and that you were able to get out sooner than expected. We truly appreciate your trust and look forward to helping you again next time. — Mark Foster, Service Manager

Greenway Kia West responded

GVCDUDE715, thank you for the great review! We’re happy to hear you received excellent care and service, and we truly appreciate your recommendation. I’ll be sure to share your kind words with the team—thank you again for trusting us. — Mark Foster, Service Manager

Greenway Kia West responded

Albert, thank you for the great review! We truly appreciate you choosing Greenway Kia West in Orlando for your service needs. We’re glad to hear our service team was friendly and that the complimentary ride home and back was a helpful benefit. We look forward to taking care of you again at your next visit! — Mark Foster, Service Manager

Greenway Kia West responded

nancyc1076, thank you for sharing this. I’m sorry you’ve had ongoing problems from day one, had appointments canceled, and then didn’t receive an update on the part you were told would be in by Tuesday/Wednesday. That lack of communication is frustrating, and it’s not the level of service we expect. Please email me directly at markfoster@greenwayauto.com with your best phone number, the RO/repair order number (if you have it), and the date of your last visit. I’ll look into the part status, the canceled appointments, and get you a clear next step. — Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Thank you, brendaolivero55, for the 5-star review! We’re glad our team was very courteous, explained everything thoroughly, and finished in a timely manner. We truly appreciate you choosing us and look forward to seeing you again. — Mark Foster, Service Manager