Brian Hastmann | Page 10

The Service Department team TALKS to me, instead of just "filling in the paperwork" to get my money! And if they're going to have to wait for Warranty repayment, they still fix the problem like I'm paying "filling in the paperwork" to get my money! And if they're going to have to wait for Warranty repayment, they still fix the problem like I'm paying cash Right Now! More

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Appt started on time staff greeted us upon arrival Josh great with explainations after service completed Service bery timely Josh great with explainations after service completed Service bery timely More

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I was very pleased with the overall service that I got from your dealership from the time I drove into the service area till the time that I left it was worth the 55 miles that I travel from Delaware from your dealership from the time I drove into the service area till the time that I left it was worth the 55 miles that I travel from Delaware More

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We always have a great experience at Koons service. Bryan is our service advisor he always takes good care of us. I feel he is the best of the best. He is very knowledgeable when we come in with a prob Bryan is our service advisor he always takes good care of us. I feel he is the best of the best. He is very knowledgeable when we come in with a problem he listens and gets right on it and takes care of it for us. Koons is the best because of Bryan.!!!!!!!! More

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The service adviser was great. But I was unhappy with the tech that did the work. He left grease all over the front fenders and drivers door. Also he did not put the wheel covers o But I was unhappy with the tech that did the work. He left grease all over the front fenders and drivers door. Also he did not put the wheel covers on properly and we lost one but I was able to find it. More

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We have bought 5 cars from Koons Chefolet over the years - never once had a "bad" experience, with 3 different salesmen. Always respectful and working to get the best financing. - never once had a "bad" experience, with 3 different salesmen. Always respectful and working to get the best financing. More

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Great service department from set-up, pick-up to mechanic who has the patience to talk and really explain everything back to the drop-off. I would recommend this service to everyone. Thanks. who has the patience to talk and really explain everything back to the drop-off. I would recommend this service to everyone. Thanks. More

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Would’ve been better if there were more people working. Please consider hiring more people Please consider hiring more people More

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Koons always has my best interest in mind. I’m disabled and the are pleasant to deal with. I’m disabled and the are pleasant to deal with. More

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Bought a vehicle with no problem from the salesperson. No problem with finance. Made a appointment to get the vehicle fixed and was scheduled out a week. Took vehicle back to get fixed. They had vehicle for problem with finance. Made a appointment to get the vehicle fixed and was scheduled out a week. Took vehicle back to get fixed. They had vehicle for 2 days and I took off of work. Vehicle is still making the same noise I took it in for. The month and 1,000 miles are up and I’m stuck with a noise that absolutely drives me crazy. I guess you get what you pay for. Very unhappy with the service department. Place sucks More

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