Christian Stark

Always seem to take care of what needs done in a professional manner and I love the valet service. professional manner and I love the valet service. More

by mdrcontracting1966 Verified Customer Verified Customer

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They are reliable and operate with integrity. I can depend on them to do repairs and replacements. It was a great customer service experience. I can depend on them to do repairs and replacements. It was a great customer service experience. More

by David Verified Customer Verified Customer

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Been buying trucks since 2002, yrs honestly been upset a few times with the service department but overall they have been taking care of me, One thing that I totally don’t like is the AI system when making few times with the service department but overall they have been taking care of me, One thing that I totally don’t like is the AI system when making an appointment, this is not for me and many older people, give me someone to talk to is my choice, Josh was very helpful on my last phone call and appointment, please don’t lose the personable touch, you will lose many customers More

by thepaperboyinc Verified Customer Verified Customer

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This is our third vehicle purchasing from Koons Whitemarsh, and there’s a reason we’ve been loyal over the years! They’re always so helpful and kind, and no xx! Whitemarsh, and there’s a reason we’ve been loyal over the years! They’re always so helpful and kind, and no xx! More

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They always handle your vehicle with care. They communicate with you. The employees truly care. It truly is about the customers. They communicate with you. The employees truly care. It truly is about the customers. More

by preemiebaby05 Verified Customer Verified Customer

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Great customer service and very transparent with progress of service. Very willing to answer questions of service. Very willing to answer questions More

by rdegori1972 Verified Customer Verified Customer

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I am beyond angry! !! We purchased 3 vehicles from Koons Chevrolet and thought we had a good repor. When we purchased our last vehicle, the salesperson recommended an !! We purchased 3 vehicles from Koons Chevrolet and thought we had a good repor. When we purchased our last vehicle, the salesperson recommended an extended warranty. He didn’t say there were options as to what company our extended warranty came from. They just signed us up with Ally. I’m not going to lie and tell you that I never used the warranty, cause I did, but for insignificant reasons. Then one day the check engine light came on and when I took it in, I was told it needed an engine. Wow! Also keep in mind that Koons did every oil change and any other services that the car needed. I said okay and a new engine was put in. Come 17-18 months later and lo and behold, “that” engine needs to be replaced but this time neither Ally nor Dahlmer, will accept any liability. The last time it was due for an oil change, I took it to Valvoline. It was 2 weeks before I took it to Koons. I took it into the service department and they replaced a part on the car that cost me $1000. I didn’t even drive the car for a day and the check engine light came back on so when I took it back in this time they told me I needed a new engine. The bottom line is nobody will accept responsibility. I have been so upset. I haven’t even gone down there to argue about getting my thousand dollars back for the part that they put on my car that apparently my car didn’t even need. I had part of my colon removed, last September, because of cancer and I don’t need this stress. My husband is a certified master mechanic and he doesn’t think it requires a whole new engine. We will be taking it elsewhere, for a second opinion. Oh, and I forgot to tell you that they had my car for 3 weeks, while they went back and forth, and they kept telling me they didn’t have a rental. I got stuck at home, depending on friends and relatives for rides to my doctors appointments, etc., for three weeks. That is why I give Koons Chevrolet one star. If I could give them less than that, I would. More

by Joeyliz Verified Customer Verified Customer

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The staff is pleasant, courteous and helpful. I feel comfortable taking my vehicle in for servicing because they treat my vehicle with the outmost care. I feel comfortable taking my vehicle in for servicing because they treat my vehicle with the outmost care. More

by angeneb Verified Customer Verified Customer

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They have always been up front with you as far as time line and prices so far line and prices so far More

by fishingbkds Verified Customer Verified Customer

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Service member Christian was excellent as usual. He is very courteous and informative and makes the visit to the shop a pleasant experience. He is very courteous and informative and makes the visit to the shop a pleasant experience. More

by clukehart Verified Customer Verified Customer

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