Christian Stark

I was very pleased with Koons White Marsh Chevrolet as a dealership of used cars. I bought a 2022 Honda Odyssey. Mac, the salesman, respected my needs for evaluating the car and responded to my request by dealership of used cars. I bought a 2022 Honda Odyssey. Mac, the salesman, respected my needs for evaluating the car and responded to my request by allowing me to drive it on the highway. Also, there were a few minor repairs needed and a missing owners manual which he had remedied. The service manager, Denny, followed up promptly with the repairs and ordering the manual and Christian, the service representative was very cordial and kept me appraised of the work being done. I was very satisfied with the service Koons gave me. Why didn’t I give a 5 star? I was surprised and disappointed to see that there is very little negotiation a buyer can have with used car dealers these days. It seems the dealerships are in agreement on price for a certain car and they won’t budge, and Koons is no exception. Maybe new cars are so expensive the used car market has many willing buyers. More

by jim_maurer_jr Verified Customer Verified Customer

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Christian was fantastic. he knows his job, Hats off to you. See you again soon. he knows his job, Hats off to you. See you again soon. More

by dyasia550 Verified Customer Verified Customer

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Service department is good most of the time and the prices of service is a little high. prices of service is a little high. More

by Haroldbaltimore Verified Customer Verified Customer

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Every employee is 100% friendly, helpful and professional. I like that you have a ride to pick me up and take me to work . professional. I like that you have a ride to pick me up and take me to work . More

by donnamensan Verified Customer Verified Customer

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Always seem to take care of what needs done in a professional manner and I love the valet service. professional manner and I love the valet service. More

by mdrcontracting1966 Verified Customer Verified Customer

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They are reliable and operate with integrity. I can depend on them to do repairs and replacements. It was a great customer service experience. I can depend on them to do repairs and replacements. It was a great customer service experience. More

by David Verified Customer Verified Customer

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Been buying trucks since 2002, yrs honestly been upset a few times with the service department but overall they have been taking care of me, One thing that I totally don’t like is the AI system when making few times with the service department but overall they have been taking care of me, One thing that I totally don’t like is the AI system when making an appointment, this is not for me and many older people, give me someone to talk to is my choice, Josh was very helpful on my last phone call and appointment, please don’t lose the personable touch, you will lose many customers More

by thepaperboyinc Verified Customer Verified Customer

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This is our third vehicle purchasing from Koons Whitemarsh, and there’s a reason we’ve been loyal over the years! They’re always so helpful and kind, and no xx! Whitemarsh, and there’s a reason we’ve been loyal over the years! They’re always so helpful and kind, and no xx! More

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They always handle your vehicle with care. They communicate with you. The employees truly care. It truly is about the customers. They communicate with you. The employees truly care. It truly is about the customers. More

by preemiebaby05 Verified Customer Verified Customer

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Great customer service and very transparent with progress of service. Very willing to answer questions of service. Very willing to answer questions More

by rdegori1972 Verified Customer Verified Customer

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