Thomas Howard

Always reliable great customer service friendy atmosphere very clean keeping customers updated with what's going on with there vehicle every step of the way very clean keeping customers updated with what's going on with there vehicle every step of the way More

by jpinckney03 Verified Customer Verified Customer

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My service visit went verv well. Mv service tech Thomas Howard, was very helpful. He kept me up to date with all the work that mv vehicle was getting done. Also kept me up to date wi Mv service tech Thomas Howard, was very helpful. He kept me up to date with all the work that mv vehicle was getting done. Also kept me up to date with other issues found during vehicle inspection. He let me know about the costs and time that various work would take Courtesv driver Bill was also verv pleasant on ride home as well as my return trip back to dealer to pick up my truck. Thank you to all the techs that did great work on mv truck, as well as all others that had a part in my service visit And a big thank you to the entire Koons Chevy White Marsh service center team. Keep up the great work. More

by weh1962 Verified Customer Verified Customer

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Tom was great to work with. My vehicle has been in the shop twice for warranty issues and he is always quick to respond to calls or questions. My vehicle has been in the shop twice for warranty issues and he is always quick to respond to calls or questions. More

by jeanielaw Verified Customer Verified Customer

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Tom was amazing to work with! They did work very fast even though parts were delayed and had great communication with me about what was going on with my vehicle They did work very fast even though parts were delayed and had great communication with me about what was going on with my vehicle More

by booschatz Verified Customer Verified Customer

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They always handle your vehicle with care. They communicate with you. The employees truly care. It truly is about the customers. They communicate with you. The employees truly care. It truly is about the customers. More

by preemiebaby05 Verified Customer Verified Customer

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The area was clean and the staff are friendly and the restrooms were also very nice restrooms were also very nice More

by 4derrick4 Verified Customer Verified Customer

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Always professional and courteous. He explained what the problem was with my Suburban and gave me several options. I highly recommend Koons Chevrolet White Marsh. He explained what the problem was with my Suburban and gave me several options. I highly recommend Koons Chevrolet White Marsh. More

by k9wolf Verified Customer Verified Customer

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Great customer service and very transparent with progress of service. Very willing to answer questions of service. Very willing to answer questions More

by rdegori1972 Verified Customer Verified Customer

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Overall Outstanding operations. Everyone is very professonal and courteous. The waiting room is always so clean, you don't mind waiting in it. I just love everything about this d Everyone is very professonal and courteous. The waiting room is always so clean, you don't mind waiting in it. I just love everything about this dealership along with the waiting time for my vehicle to be serviced. I travel from Catonsville to White Marsh to purchase and service my vehicles...I drive the distance for excellent service. More

by bprecious66 Verified Customer Verified Customer

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Everything went smooth oil was changed and it was there a less than an hour less than an hour More

by rglab Verified Customer Verified Customer

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